Customer/Partner Service Surveys - (Extension)

Forms and Documents

Document Name	Status
0360 ss part B 4-8-2011.doc Supporting Statement B	2011-07-05
2011 summaries.doc Supplementary Document	2011-07-25
0360 ss 6-14-2011.doc Supporting Statement A	2011-07-05

IC Document Collections

IC ID	Document Title	Status
211322	Evaluation Survey for 4th Annual FDA Tobacco Retail Compliance Check Inspection Program Coordinators' Training Other-Customer Satisfaction Survey	New
210858	CDRH Customer Satisfaction Survey Other-Customer Satisfaction Survey	New
207039	FDA/CTP Office of Compliance and Enforcement 2013 Annual Retail Compliance Check Inspection Program Training Other-FDA Program Coordinator Training Evaluation	New
204530	FDA 360 Consumer Satisfaction Other-generic customer satisfaction survey	New
203453	FDA/CTP Training Program Surveys for FDA's Center for Tobacco Products Office of Compliance and Inspection 2012 Annual Training Conference Other-Survey	New
201394	FDA Tobacco Regulatory Requirement Information Survey Other-Interview Survey	New
199140	Training Program Surveys for FDA State Tobacco Compliance Check Inspection Training Program and FDA/Center for Tobacco Products/Annual Program Coordinators' Conference Other-Survey	New

ICR Details

OMB Control No: 0910-0360	ICR Reference No: 201107-0910-011
Status: Historical Active	Previous ICR Reference No: 201106-0910-001
Agency/Subagency: HHS/FDA	Agency Tracking No:
Title: Customer/Partner Service Surveys - (Extension)
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/06/2011
	Date Received in OIRA: 07/26/2011
Terms of Clearance: In accordane with 5 CFR 1320, this request is approved for 3 years under the following conditions: 1) FDA shall submit memos for individual surveys (e.g., statement of need, intended use of information, description of respondents, information collection procedures, justification for incentives and estimated burden). 2) OMB will respond with clearance or questions within 10 working days 3) OMB and FDA will jointly evaluate the generic clearance upon resubmission in 3 years. Upon resubmission, FDA will provide a summary of each collection approved under the generic clearance (e.g., use of information).

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2014	36 Months From Approved	09/30/2011
Responses	30,000	0	8,600
Time Burden (Hours)	7,500	0	2,600
Cost Burden (Dollars)	0	0	0

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Abstract: This generic ICR will allow FDA to conduct customer satisfaction surveys to gain important feedback from all FDA-regulated industries.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 2395	01/13/2011
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 40920	07/12/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
Training Program Surveys for FDA State Tobacco Compliance Check Inspection Training Program and FDA/Center for Tobacco Products/Annual Program Coordinators' Conference
FDA Tobacco Regulatory Requirement Information Survey
Evaluation Survey for 4th Annual FDA Tobacco Retail Compliance Check Inspection Program Coordinators' Training
CDRH Customer Satisfaction Survey
FDA/CTP Office of Compliance and Enforcement 2013 Annual Retail Compliance Check Inspection Program Training
FDA/CTP Training Program Surveys for FDA's Center for Tobacco Products Office of Compliance and Inspection 2012 Annual Training Conference
FDA 360 Consumer Satisfaction

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	8,600	0	0	21,400	0
Annual Time Burden (Hours)	7,500	2,600	0	0	4,900	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $2,181

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/26/2011

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