NPS Bundle - 5 Visitor Experience Surveys (SAMA, BIHO, GWMP, SAIR, HAFO)

	Social Science Program National Park Service U.S. Department of the Interior Visitor Services Project

2013 Visitor Study

Insert photo

OMB Control Number: 1024-0224

Current Expiration Date: 8-31-2014

	United States Department of the Interior NATIONAL PARK SERVICE [SPECIFY PARK NAME] Address
Date, 2013 Dear Visitor: Thank you for participating in this study. Our goal is to learn about the expectations, opinions, and interests of visitors to [SPECIFY PARK NAME]. This information will assist us in our efforts to better manage this park and to serve you. This questionnaire is only being given to a select number of visitors, so your participation is very important. It should only take about 20 minutes after your visit to complete. When your visit is over, please complete this questionnaire. Seal it in the postage-paid envelope provided and drop it in any U.S. Postal mailbox. If you have any questions, please contact Lena Le, Visitor Services Project Director, Park Studies Unit, College of Natural Resources, University of Idaho, 875 Perimeter Drive MS 1139, Moscow, Idaho 83844-1139, 208-885-2585 (phone), lenale@uidaho.edu (email). We appreciate your help. Sincerely, [insert signature) Name Superintendent

DIRECTIONS

At the end of your visit:

1. Please have the selected individual (at least 16 years old) complete this questionnaire.

2. For questions that use circles (O), please mark your answer by filling in the circle with black or blue ink. Please do not use pencil.

3. Seal it in the postage-paid envelope provided.

4. Drop it in a U.S. Postal mailbox.

Paperwork Reduction Act Statement: The National Park Service is authorized by 16 U.S.C. 1a-7 to collect this information. We will use this information to evaluate visitor services and facilities managed by [SPECIFY PARK NAME]. Your responses are voluntary and anonymous. Your name and address have been requested for follow-up purposes only. At the completion of this collection all names and personal information will be destroyed and in no way be connected with the results of this survey. A Federal agency may not conduct or sponsor and you are not required to respond to, a collection of information unless it displays a currently valid OMB Control Number.

We estimate that it will take an average of 20 minutes to complete the survey associated with this collection of information. You may send comments concerning the burden estimates or any aspect of this information collection Lena Le, Visitor Services Project Director, Park Studies Unit, College of Natural Resources, University of Idaho, 875 Perimeter Drive MS 1139, Moscow, Idaho 83844-1139, 208-885-2585 (phone), lenale@uidaho.edu (email).

2013 Visitor Survey

For the purposes of this review and submission the justifications for each question or section of questions is highlighted in a shaded text box above each question. These text boxes will not be printed on the final version of the surveys. The Topic Areas noted match the currently approved pool questions for the NPS Programmatic Review Process (1024-0224 – Current Expiration Date: 8-31-2014). The questions that are slight variations are denoted as such. Any questions that are outside the general scope of the programmatic review process have been carefully discussed and generally approved by the NPS Information Collection Review Coordinator with understanding that that those questions will require further review and consideration by OMB before full determination and approval can be granted.

NOTE: In this questionnaire, your personal group is defined as anyone with whom you are visiting the park, such as a spouse, family, friends, etc. This does not include the larger group that you might be traveling with, such as a school, church, scout, or tour group.

TOPIC AREA 2 - TPLAN1

1. a) Prior to this visit, how did your personal group obtain information about [specify park name]? Please mark (_•) all that apply in column (a).

O Did not obtain information prior to visit  Go to part (b) of this question

b) If you were to visit [specify park name] in the future, how would your personal group prefer to obtain information about the park? Please mark (_•) all that apply in column (b).

a) This visit	b) Future visit	Source of information
O	O	Friends/relatives/word of mouth
O	O	Inquiry to park via phone, mail, or email
O	O	[specify park name] website: www.nps.gov/xxxx
O	O	Other websites — Which one(s)? ______________________
O	O	Local businesses (hotels, motels, restaurants, etc.)
O	O	Maps/brochures
O	O	Newspaper/magazine articles
O	O	Other units of the National Park System (NPS)
O	O	Previous visits
O	O	School class/program
O	O	Social media (such as Facebook, Twitter, etc.)
O	O	State welcome center/visitors bureau/chamber of commerce
O	O	Television/radio programs/DVDs
O	O	Travel guides/tour books (such as AAA, etc.)
O	n/a	Other, this visit (Specify) _____________________________
n/a	O	Other, future visit (Specify) ___________________________

Topic Area 2 – TPLAN2

c) From the sources you used prior to this visit, did your personal group receive the type of information about the park that you needed?

O No O Yes  Go to Question 2

Topic Area 2 – TPLAN3

d) If NO, what type of park information did your personal group need that was not available? Please be specific.

Topic Area 2 – TPLAN6

2. a) Did your personal group obtain information from the park website (http://www.nps.gov/) to plan your visit to [specify park name]?

O Yes O No  Go to Question 3

Topic Area 2 – TPLAN7

b) If YES, please rate how helpful the park website was in planning your visit. Please mark (_•) one.

Not at all Somewhat Moderately Very Extremely

helpful helpful helpful helpful helpful

O O O O O

Topic Area 2 – TPLAN8 (variation)

c) What information did you need to plan your visit that was not available on the website?

Topic Area 2 – TPLAN 6, 7, & 8 (variation)

3. a) Please indicate whether your personal group visited the following webpages to plan this visit to [specify park name].

b) Overall, how would you rate the quality of information provided on the internet? Please mark (_•) one.

	Webpage	b) What quality?
a) Visited?		Very poor	Poor	Average	Good	Very good
O	Park website: http://www.nps.gov/	O	O	O	O	O
O	Park Facebook page: https://www.facebook.com/ [specify park name]	O	O	O	O	O
O	Park Twitter Account http://twitter.com [specify park name]	O	O	O	O	O

c) Did you find the information that you needed on the internet?

Park website O No O Yes

Park Facebook page O No O Yes

Park Twitter Account O No O Yes

d) If NO, what type of information did your personal group need that was not available? Please be specific.

Park website

Park Facebook page

Park Twitter Account

Topic Area 1 – KNOW2 (variation)

4. Prior to this visit, was your personal group aware [specify park name] is a unit of National Park System?

O Yes O No

Topic Area 3 – TRIPC1

5. a) Was every member in your personal group a resident of the [specify park name] area (within time/distance)?

O No O Yes

Topic Area 3 – TRIPC1

b) For nonresident members of your personal group, what was the primary reason they came to the area? Please mark (_•) only one.

O Visit [specify park name]

O Visit friends/relatives in the area

O Unplanned stop on the way to somewhere else

O Business

O Other reason (Please specify)

Topic Area 3 – TRIPC1 (variation)

6. On this visit, what were the reasons your personal group visited [specify park name]? Please mark (•) all that apply.

O To visit a National Park Service site

O To show this park to friends/relatives

O To obtain stamp in my National Park Service passport

O To participate in a specific activity (describe) _____________________________________

O To learn about the history of this site

O Saw the sign on highway and thought it would be interesting

O Other (Please specify)

Topic Area 3 – TRANS1 (variation)

7. For the non-resident members of the area (within time/distance), what was the method of transportation that your personal group used to travel most of the distance from their home to the area? Please mark (_•) only one.

O Car O Motorcycle O SUV/truck/van

O Motorhome O Airplane

O Other (Please specify)

Topic Area 6 – EVALSERV4

8. On this visit, were the signs directing your personal group to and around [specify park name] adequate? Please mark (_•) one answer for each of the following.

a) Interstate signs O Yes O No O Did not use

b) State highway signs O Yes O No O Did not use

c) Signs in local communities O Yes O No O Did not use

d) Signs in the park O Yes O No O Did not use

Topic Area 6 – EVALSERV5

e) If you answered NO for any of the above, please explain.

Interstate

State highway

In local communities

In park

Topic Area 3 – TRIPC3

9. a) On this trip, did your personal group stay overnight away from home inside [specify park name] or in the area (within time/distance)?

O Yes O No  Go to Question xx below

b) If YES, please list the number of nights your personal group stayed inside [specify park name] and in the local area (within time/distance).

Number of nights inside [specify park name]

Number of nights in [specify park name] area (within time/distance)

c & d) In which type(s) of accommodations did your personal group spend the night(s) inside the park and in the local area? Please mark (_•) all that apply.

c) Inside d) Outside

Accommodation park park

Lodge, motel, rented condo/home, cabin, B&B n/a O

Residence of friends or relatives O O

RV/trailer/tent camping in a developed campground O O

Backcountry camping O O

Personal seasonal residence O O

Other (Please specify below) O O

c) Inside park d) Outside park

Topic Area 3 – TRIPC4&5

10. On this trip, where did your personal group stay on the night before and the night after visiting [specify park name]? If you stayed at home, please write the name of the town/city and state where you live.

a) BEFORE visit: Town/city State

b) AFTER visit: Town/city State

Topic Area 3 – TRIPC8

11. On this visit, how much total time did your personal group spend visiting [specify park name]? (Please list partial hours or days as ¼, ½, or ¾)

Number of hours, if less than 24 hours

Number of days, if 24 hours or more

Topic Area 3 – TRIPC8

12. a) On this visit, how long did your personal group stay at [specify park name]? (Please list partial hours as ¼, ½, ¾)

Total number of hours

b) Did your personal group visit [specify park name] on more than one day?

O No O Yes  c) If YES, on how many days?

Topic Area 3 – TRIPC9

13. a) Compared to what you had planned, how much time did your personal group spend visiting [specify park name]? Please mark (_•) one.

O Did not have a planned amount of time  Go to Question 14

O About the same time as planned

O Longer than planned

O Shorter than planned

Topic Area 3 – TRIPC10&11 (variation)

b) If the amount of time your personal group spent visiting [specify park name] differed from what you had planned (longer or shorter), what were the reasons for changing your plans?

c) If the amount of time your personal group spent visiting was shorter than what you had planned, what would encourage you to stay longer or to visit again?

Topic Area 3 – TRIPC20

14. a) In which communities did your personal group obtain support services (e.g. gas, food, lodging, information) for this visit to [specify park name]? Please mark (_•) all that apply.

O None  Go to Question xx

Topic Area 3 – TRIPC23

b) What services did your personal group use in these communities? Please mark (_•) all that apply.

a) Community		b) Services used
		Information	Gas	Food	Lodging
O	[specify community]	O	O	O	O
O	[specify community]	O	O	O	O
O	[specify community]	O	O	O	O
O	[specify community]	O	O	O	O
O	Other (Specify below) ________________	O	O	O	O

Topic Area 3 – TRIPC21

c) Were you and your personal group able to obtain all of the services that you needed in these communities?

O Yes O No

Topic Area 3 – TRIPC22

d) If NO, what needed services were not available?

Service (list) Comments (Please be specific.)

Topic Area 3 – TRIPC18

15. On this visit to [specify park name], which other places did you and your personal group visit in the area Please mark (•) all that apply.

O [area-specific list of nearby attractions/places]

O Other (Please specify)

Topic Area 3 – ITIN1

16. On this visit, which of these places did your personal group visit?

b) Prior to visit, aware site is part of park?		Park site	c) Places visited?
Yes	No
O	O	Park specific list of places	O
O	O		O

Topic Area 3 – ITIN1

17. On this visit to [specify park name], please mark (_•) all the sites within the park that your personal group visited on the map below.

Place holder for map

Topic Area 3 – ACT1

18. a) On this visit, in which activities did your personal group participate within [specify park name]? Please mark (_•) all that apply in column (a).

b) If you were to visit the park in the future, in which activities would your personal group participate? Please mark (_•) all that apply in column (b).

a) This visit	b) Future visit	Activity
O	O	Attending ranger-led talks/programs
O	O	Bird watching/wildlife viewing/wildflower viewing
O	O	Camping
O	O	Climbing
O	O	Fishing
O	O	Hiking/walking
O	O	Hunting/trapping
O	O	Obtaining National Park passport stamp
O	O	Overnight backpacking
O	O	Participate in Junior Ranger program
O	O	Picnicking
O	O	Shopping in park bookstore (at visitor center)
O	O	Stop at scenic overlooks
O	O	Swimming
O	O	Water sport (rafting, canoeing, kayaking, etc.)
O	n/a	Other – this visit (Specify below) ________________________________________________
n/a	O	Other – future visit (Specify below) ________________________________________________

Topic Area 3 – ACT2

c) Which one of the above activities was the primary reason your personal group visited [specify park name] on this visit? Please list one response.

Topic Area 3 – ACT7

19. On this visit to [specify park name], did you and your personal group attend any ranger-led talks/ programs??

 YES  Please list the ranger-led program/talk. (Specify)

Now, please us your thoughts about the program or talk. Mark (_•) one for each aspect below.

The program length was

 Too short

 About right

 Too long

Topics discussed during the program was:

 Extremely interesting

 Somewhat interesting

 Not at all interesting

 NO Please tell us what prevented your personal group from participating in ranger-led talks/ programs? Please mark (_•) all that apply.

 Did not have time for this activity

 Not aware of any ranger-led talks/programs offered at park

 Not enough programs offered

 Not interested

Is there any aspect of the story that you feel should be strengthened?

O No

O Yes. Please be specific ________________________________________________________

Topic Area 3 – LEARN1

20. a) The interpretive programs and visitor center exhibits at [specify park name] discussed topic related to history. Please mark all topics you learned (or learned more) about on this visit.

O Did not learn about any topics on this visit  Go to part (c) of this question

2. For those topics, how much did your level of understanding of the topics improve during your visit? Please mark (_•) one answer for each topic.

2. Please mark (_•) the topics you would be interesting in learning (or learning more) about on a future visit.

Learned on this visit?		Topic	b) Level of understanding improved?				c) Interested on future visit?
Yes	No		Not at all	Slightly	Somewhat	Significantly	Yes	No
O	O	Park specific list	O	O	O	O	O	O

Topic Area 3 – LEARN3

d) Please list any additional topics your personal group is interested in learning about at [specify park name].

Topic Area 3 – TRIPC31

21. a) Did your personal group bring electronic devices with you on this trip?

O Yes O No  Go to question 23

b) If YES, what devices did your personal group bring to the park? Please mark (_•) all that apply.

O Smart phone O Tablet

O GPS wayfinding device O Laptop computer

O Other (Please specify)

Topic Area 6 – EVALSERV13

22. a) Please mark (_•) all services and facilities that your personal group used at [specify park name] during this visit.

b) For only those services and facilities that your personal group used, please rate their importance to your visit from 1-5.

c) For only those services and facilities that your personal group used, please rate their quality from 1-5.

a) Information services/facilities used?

b) If used, how important? 1=Not at all important 2=Slightly important 3=Moderately important 4=Very important 5=Extremely important

c) If used, what quality? 1=Very poor 2=Poor 3=Average 4=Good 5=Very good

O Assistance from park staff

O Bookstore sales items

(selection, price, etc.)

O Campground

O Junior Ranger program

O Park brochure/map

O Park newspaper

O Park website: www.nps.gov/

used before or during visit

O Ranger-led programs

O Restrooms

O Trails

O Visitor center exhibits

O Visitor center (overall)

Topic Area 6 – EVALSERV1

23. Overall, how would you rate the quality of the facilities, services, and recreational opportunities provided to your personal group at [specify park name] during this visit? Please mark (_•) one.

Very poor Poor Average Good Very good

O O O O O

Topic Area 3 – ACT28

24. a) During this visit to [specify park name], did your personal group obtain information from a National Park Service uniformed employee or volunteer?

O Yes O No  Go to Question 26

Topic Area 6 – EVALSERV10

2. If YES, using the scale below, please rate the quality of your interaction with the uniformed employee/volunteer. Please mark (_•) one response for each item.

	Very poor	Poor	Average	Good	Very good
Helpfulness	O	O	O	O	O
Courteousness	O	O	O	O	O
Quality of information provided	O	O	O	O	O

Topic Area 6 - OPMGMT4

25. It is the National Park Service’s responsibility to protect [specify park name] natural, scenic, and cultural resources while at the same time providing for public enjoyment. How important is protection of the following resources/attributes in the park to you and your personal group? Please mark (_•) one answer for each resource/attribute.

Resource/attribute	Not at all important	Slightly important	Moderately important	Very important	Extremely important
Clean air (visibility)	O	O	O	O	O
Clean water	O	O	O	O	O
Clear night sky	O	O	O	O	O
Backcountry	O	O	O	O	O
Developed recreation facilities (campground, trails, etc.)	O	O	O	O	O
Educational opportunities	O	O	O	O	O
Native plants	O	O	O	O	O
Native wildlife	O	O	O	O	O
Natural features (such as arches, bluffs, streams)	O	O	O	O	O
Natural quiet/sounds of nature	O	O	O	O	O
Recreational opportunities	O	O	O	O	O
Scenic views	O	O	O	O	O
Solitude	O	O	O	O	O

Topic Area 6 – EVALSERV32, 33 & 34

26. a) Would you recommend visiting [specify park name]to others?

O Yes O No

 

b) If YES, please explain why. c) If NO, please explain why not.

Topic Area 3 – FVIS7

27. a) If you were to visit [specify park name]in the future, would your personal group be interested in attending ranger-led programs in the park?

O Yes, likely O No, unlikely O Not sure

Topic Area 3 – FVIS8

b) If YES, what length of ranger-led program would your personal group like to attend? Please mark (_•) one for each program.

O Under 1/2 hour O 1/2 - 1 hour O 1 - 2 hours

O Other length (Please specify)

Topic Area 3 – FVIS11

c) What time of the day would be most suitable for your personal group to attend a ranger-led program/talk?

O Between 8am and 10am O Between 10am and noon

O After noon to 2pm O Between 2pm to 4pm

O Other (Please specify)

Topic Area 3 – FVIS5

28. If you were to visit [specify park name] in the future, how would your personal group prefer to learn about cultural and natural history/features of the park? Please mark (_•) all that apply.

O Not interested in learning about the park  Go to Question 30

O Indoor exhibits O Outdoor exhibits

O Park website: www.nps.gov/xxxx O Cell phone tour

O Volunteer opportunities O Smart phone apps

O Interactive computer programs O Special events

O Other electronic medias (downloadable digital files,

podcasts, Facebook, etc.)

O Audiovisual programs (DVD, video, or audio)

O Hands-on activities with touchable subjects/artifacts

O Living history demonstrations/costumed interpretive programs

O Self-guided with printed materials (brochures, books, maps, etc.)

O Other (Please specify)

Topic Area 3 – FVIS19

29. a) Were there any sales items that your personal group would have liked to purchase that are not currently available?

O Yes O No  Go to Question 31

b) If YES, what items would your personal group like to have available for purchase in the future? Please mark (_•) all that apply.

O Additional publications (books, brochures, etc.)

 List subjects you are interested in

O Additional maps (other than park brochure/map)

O CDs, DVDs, downloadable digital files such as podcasts, etc.

O Other (Please specify)

Topic Area 7 – ECON4

30. For your personal group, please estimate all expenditures for the items listed below for this visit to [specify park name] and the surrounding area (within time/distance). Please write "0" if no money was spent in a particular category.

1. Please list your personal group's total expenditures inside [specify park name].

b) Please list your personal group's total expenditures in the communities in surrounding area outside the park (within time/distance).

NOTE: Surrounding area residents should only include expenditures that were just for this trip to [specify park name].

Expenditures	a) Inside [specify park name]	b) In the communities within (within time/ distance)
Spent no money	O  Go to (b)	O  Go to (d)
Lodge, motel, rented condo/home, cabin, etc.		$___________
Camping fees and charges (including backcountry)	$___________	$___________
Water rafting/kayaking/canoeing guide fees and charges	$___________	$___________
Other guide fees and charges (if appropriate)	$___________	$___________
Restaurants and bars	n/a	$___________
Groceries and takeout food	n/a	$___________
Gas and oil (auto, RV, boat, etc.)	n/a	$___________
Other transportation expenses (rental cars, auto repairs, taxis, but NOT airfare)	n/a	$___________
Admission, recreation, entertainment fees	n/a	$___________
All other expenditures (souvenirs, books, sporting goods, donations, etc.)	$___________	$___________

Topic Area 7 – ECON5

c) How many people do the above expenses cover?

Adults (18 years or over) Children (under 18 years)

Please write “0” if no children were covered by the expenditures.

Topic Area 3 – ITIN7

31. a) On this visit to [specify park name], did your personal group visit the any of park bookstores?

O Yes O No  Go to Question 33

Topic Area 6 – EVALSERV13 VARIATION

b) If you visited either of the park bookstores, was the space adequate?

	a) Visit park bookstore?		b) If visited, was bookstore space adequate?
	Yes	No	Yes	No
[location]	O	O	O	O
[location]	O	O	O	O

Topic Area 1 – GR2

32. On this visit, was your personal group part of the following types of organized groups?

a) A List of Park Specific group listed here O Yes O No

Topic Area 1 – GR3

b) If you were with one of these organized groups, how many people, including yourself, were in this group?

Number of people in organized group

Topic Area 1 – GR1

33. a) On this visit, which type of personal group (not guided tour/school/other organized group) were you with? Please mark (_•) one.

O Alone O Friends

O Family O Family and friends

O Other (Please specify)

Topic Area 1 – GR3

b) On this visit, how many people were in your personal group, including yourself?

Number of people in personal group

Topic Area 3 – TRANS2

c) On this visit, how many vehicles did your personal group use to arrive at the park?

Number of vehicles

Topic Area 3 – TRIPC7

d) On this visit, how many times did your personal group enter the park?

Number of entries

Topic Area 1 – GR4

34. a) Does anyone in your personal group have a physical condition that made it difficult to access or participate in park activities or services?

O Yes O No

b) If YES, what activities, services or facilities did the person(s) have difficulty participating in or accessing? Please be specific.

2. Because of the physical condition, which specific difficulties did the person(s) have? Please mark (•) all that apply.

O Hearing (difficulty hearing ranger programs, bus drivers, audio-visual exhibits or programs, or information desk staff even with hearing aid)

O Visual (difficulty in seeing exhibits, directional signs, visual aids that are part of programs even with prescribed glasses or due to blindness)

O Mobility (difficult in accessing facilities, services, or programs even with walking aid and/or wheelchairs)

O Other (Please specify)

Topic Area 1 – RACE/ETH1

35. a) Are members of your personal group Hispanic or Latino? Please mark (_•) one for each group member.

	Yourself	Member #2	Member #3	Member #4	Member #5	Member #6	Member #7
Yes, Hispanic or Latino	O	O	O	O	O	O	O
No, not Hispanic or Latino	O	O	O	O	O	O	O

Topic Area 1 – RACE/ETH3

b) What is the race of each member of your personal group? Please mark (_•) one or more for you and each group member.

	Yourself	Member #2	Member #3	Member #4	Member #5	Member #6	Member #7
American Indian or Alaska Native	O	O	O	O	O	O	O
Asian	O	O	O	O	O	O	O
Black or African American	O	O	O	O	O	O	O
Native Hawaiian or other Pacific Islander	O	O	O	O	O	O	O
White	O	O	O	O	O	O	O

Topic Area 1 – AGE1

36. For your personal group on this visit, please provide the following. (If you do not know the answer, leave blank).

	a) Current age	b) U.S. ZIP code or name of country other than U.S.	c) What year was your first visit to [specify park name]	d) Number of times visited [specify park name] (including this visit)
Yourself
Member #2
Member #3
Member #4
Member #5
Member #6
Member #7

Topic Area 1 - ED1

37. For you only, what is the highest level of education you have completed? Please mark (•) one.

O Some high school O Bachelor’s degree

O High school diploma/GED O Graduate degree

O Some college

Topic Area 7 – ECON1

38. a) For you only, which category best represents your annual household income? Please mark (_•) one.

O	Less than $24,999	O	$50,000-$74,999	O	$150,000-$199,999
O	$25,000-$34,999	O	$75,000-$99,999	O	$200,000 or more
O	$35,000-$49,999	O	$100,000-$149,999	O	Do not wish to answer

b) How many people are in your household? Number of people

Topic Area 6 – EVALSERV3

39. a) What did you or your personal group like most about your visit to [specify park name]?

Topic Area 6 – EVALSERV2

b) What did you like least about your visit to [specify park name]?

Topic Area 6 – OPNMGMT2

40. If you were a manager planning for the future of [specify park name] what would you propose?

Topic Area 6 – OPMGMT3

41. Is there anything else you would like to tell us about your visit to [specify park name]?

Printed on recycled paper

Thank you for your help! Please seal the questionnaire in the postage-paid envelope provided and drop it in any U.S. Postal mailbox.

OFFICIAL BUSINESS

Visitor Services Project

Park Studies Unit

College of Natural Resources

875 Perimeter Drive MS 1139

University of Idaho

Moscow, Idaho 83844-1139

Addendum – Questions specific to Salem Maritime National Historic Site

Salem Maritime National Historic Site (NHS) preserves 400 years of maritime history when Salem was the port of global trade. The site was established in 1938, but has never had a visitor study. The park managers need data on visitors and their opinions to improve interpretive operations and in working with park partners. Questions 1 to 3 are needed to obtain information about interpretive services at different locations at the park and difference aspect of interpretive program.

Topic Area 1 – KNOW9

1. A) Prior to your visit, was your personal group aware that the following places are all part of Salem Maritime NHS?

b) Prior to visit, aware site is part of park?		Park site	c) Places visited?
Yes	No
O	O	Custom House	O
O	O	Downtown Visitor Center	O
O	O	Derby Wharf	O
O	O	Friendship of Salem (replica tall ship)	O
O	O	Orientation Center	O
O	O	Derby House	O
O	O	Narbonne House	O

Topic Area 3 – ACT7 VARIATION

2. On this visit, what were your personal group’s reasons for visiting the Downtown Visitor Center? Please mark (_•) all that apply.

O Learn about maritime history O Learn what to see and do in Salem

O Purchase bookstore items O Orientation to park, park activities

O Learn about witches of Salem O Other (Specify)

Topic Area 6 – FVIS16 VARIATION

3. a) If your personal group were to visit Salem Maritime NHS in the future, would you be interested in going out on the water by boat or ship for recreation or interpretation?

Recreation trip on boat/ship O Yes O No

Interpretive trip on boat/ship O Yes O No

Topic Area 6 – EVALFEE1

b) Would you be willing to pay $10/adult ($5/child) for a one-hour trip on a boat/ship?

O Yes O No

Questions specific to Saugus Iron Works National Historic Site

Saugus Iron Works National Historic Site (NHS) preserves the site of ironworks from the 1600’s, where European iron makers brought their skills to the American colonies. Reconstructed structures show the process for making iron. No in-depth visitor studies have ever been done in the history of the park. Question 1 will help determine visitors’ preferences of how the park story can be presented. Questions 2 and 3 help determine the possibly of an extended operating season at the park.

Topic Area 3 – TRIPC35

1. Saugus Iron Works NHS has reconstructed iron works buildings and waterwheels. In the future, these structures will need replacing, requiring either very large trees (higher cost) or the possibility of using recycled plastic that looks like wood (lower cost). How would either of these options affect your personal group’s experience?

	Effect on your experience?
Type of material for reconstruction	Enhance	No effect	Detract from
Large trees for wood	O	O	O
Recycled plastic to look like wood	O	O	O

Topic Area 1 – KNOW9

2. a) Prior to this visit, was your personal group aware that Saugus Iron Works NHS is only open seasonally from April 1 through October 31 every year?

O Yes O No

Topic Area 3 – FVIS1 VARIATION

b) If the site were open during the winter months (November 1 through March 31), would your personal group be likely to visit?

O Yes, likely O No, unlikely

Topic Area 3 – FVIS1

3. a) Would you or members of your personal group consider visiting Saugus Iron Works NHS again in the future?

O Yes, likely O No, unlikely O Not sure

Questions specific to Big Hole National Battlefield

Big Hole National Battlefield preserves the site of one of the many battles between the Nez Perce people during their flight in 1877 from US Government forces. First established as a Military Preserve in 1883, a national monument in 1910, then re-designated a national battlefield in 1963. Because the location is somewhat remote, visitors are often unaware of what to expect to properly plan their visit. Question 2 is needed to determine if the interpretive programs at the park help visitor better understand the historical context of the battlefield event. BIHO is also located in a tourism corridor connected to other national parks such as Yellowstone and Glacier. Question 1 is needed for working with local tourism organization to determine travel route and role of BIHO in regional tourism.

Topic Area 2 – TPLAN5 VARIATION

1. What was your personal group’s primary destination on this trip?

O Big Hole NB - OR - O Location

(Place, city, & state)

Topic Area 3 – LEARN1 VARIATION

2. c) Please mark (_•) any topics for which you felt the park exhibits changed your perception of the topic.

a) Learned about b) Level of understanding c) Change prior

topic on this visit? improved? perceptions?

Yes	No	Topic	Not at all	Slightly	Somewhat	Significantly	Yes	No
O	O	The Big Hole battle that took place on August 9-10, 1877	O	O	O	O	O	O
O	O	Nez Perce Flight of 1877	O	O	O	O	O	O
O	O	Culture of the Nez Perce people	O	O	O	O	O	O
O	O	Contemporary American Indian connections to Big Hole NB	O	O	O	O	O	O

Questions specific to George Washington Memorial Parkway—Columbia Island

George Washington Memorial Parkway (GWMP) was established in 1930 as a memorial to the first US President. The site of the 25-mile parkway has never had a visitor study since it was established, so data is needed about visitors and their opinions to inform the General Management Plan, Strategic Plan, Long Range Interpretive Plan and partnership planning. Questions 1 and 2 are needed for resource management planning. Question 1 addresses the needs and appropriate design of parking space, question 2 provides information about trail use pattern. Park managers are also trying to determine whether auxiliary services such as gas station meet visitors’ needs. The information will be used in improving concession services. Questions 3 and 4 aim to access visitors understanding of the national significance of the park and how effective interpretive program is in delivering this message.

Topic Area 3 – TRANS1 VARIATION

1. On this visit, what forms of transportation did your personal group use to travel between your overnight accommodations or home and Columbia Island? Please mark (_•) all that apply.

O Private vehicle (car, SUV, pickup, RV, etc.) O Public transit (bus, etc.)

O Rental vehicle O Tour/school bus

O Bicycle O Taxi/limousine

O On foot O Motorcycle

O Other (Please specify)

Topic Area 3 – TBACK10 VARIATION

2. If you accessed Columbia Island by the Mount Vernon Trail, did you use any of the following connector trails?

O TRAIL O Trail

O Other (Please specify) ___________

Topic Area 6 – EVAL13 VARIATION

3. a) Columbia Island is one of a few places to obtain gasoline for boats on the Potomac River in Washington, DC. How satisfied was your personal group with the products available at the marina?

O Did not use  Go to Question xx

Very satisfied Satisfied Neither satisfied Dissatisfied Very dissatisfied

nor dissatisfied

O O O O O

Topic Area 6 – EVALSERV14

b) If you marked “dissatisfied” or “very dissatisfied,” please explain why.

Topic Area 3 – LEARN9

4. George Washington Memorial Parkway, including Columbia Island, was established because of its significance to the nation. In your opinion, what is the national significance of George Washington Memorial Parkway?

Topic Area 3 – FVIS4

5. If you were to visit in the future, which subjects would your personal group prefer to learn about at Columbia Island? Please mark (_•) all that apply.

O Not interested in learning about park  Go to Question xx

O Subject O Subject

O Other (Please specify)

Questions specific to Hagerman Fossil Beds National Monument

Hagerman Fossil Beds National Monument preserves a group of mammalian fossils uncovered by the Snake River. This park has never had a visitor study since it was established in 1988. HAFO and Minidoka National Historic Site are two neighboring NPS sites which often collaborate on management effort. Question 1 is needed to inform the management team of visitor’s awareness about the connection between the sites and how they became aware. Question 2 is needed for interpretive planning at the park as it addresses the interpretive topic that the visitors are interested in and the information that they receive.

Topic Area 3 – TRIPC19

1. a) On this visit to Hagerman Fossil Beds NM, did your personal group also visit Minidoka National Historic Site (NHS)?

O Yes O No  Go Question xx

Topic Area 2 – TPLAN1

b) If YES, how did your personal group find out about Minidoka NHS?

O Park staff at Hagerman Fossil Beds NM

O Park websites: www.nps.gov/hafo or www.nps.gov/miin

O Exhibits at Hagerman Fossil Beds NM

O Other (Please specify)

Topic Area 3 – TRIPC12

c) Did you have difficulty finding your way to Minidoka NHS?

O Yes O No  Go Question xx

Topic Area 3 – TRIPC13

d) If YES, what problems did you have?

Topic Area 3 – LEARN1 (variation)

2 a) How interested were you in learning these topics? Please rate level of interest for each topic

Topic Area 6 – EVALSERV31

b) For only those topics that you learned about, please rate from 1-4 your level of interest in the topic and from 1-4 in the amount of information that you received.

Topic		a) Interest in topic 1=Not interested 2=Somewhat interested 3=Moderately interested 4=Very interested 5=Extremely interested	b) Amount of information received 1=Almost none 2=Some, but not enough 3=About right 4=Too much
	Topic	__________	__________
	Topic	__________	__________
	Fossils	__________	__________