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pdfOMB Control Number: 1024-0224
Expiration Date: 8/31/2014
On-site Pre-trip Questionnaire
Dear Recreation User,
The Ranger Station at the REI store in Seattle (known as the Outdoor Recreation Information
Center or “ORIC”) is a multi-agency operation that provides recreational information in the area.
To improve the quality of services, the staff of the Ranger Station would like to hear your
opinions. We’d like to know how the station is meeting visitors’ needs, and how it can be
improved. This short survey should take about 13 minutes to complete.
Please complete the following questionnaire and return it along with the clipboard to the desk
when you are done. The information you provide is very important in planning and management
of ORIC. Your participation is greatly appreciated.
Klondike Gold Rush National Historical Park- Seattle Unit
[insert signature here]
Jacqueline Ashwell
Superintendent
Paperwork Reduction Act Statement: The Paperwork Reduction Act requires us to tell you why we are collecting
this information, how we will use it, and whether or not you have to respond. This information will be used by the
National Park Service as authorized by 16 U.S.C. 1a-7. We will use this information to evaluate visitor services
cooperatively managed by the Klondike Gold Rush Seattle Unit National Historic Site (KLSE).Your response is
voluntary. Your name and e-mail address have been requested for follow-up purposes only. At the completion of
this collection all names and personal information will be destroyed and in no way be connected with the results of
this survey. A Federal agency may not conduct or sponsor and you are not required to respond to, a collection of
information unless it displays a currently valid OMB Control Number. We estimate that it will take an average of 13
minutes to complete the survey associated with this collection of information. You may send comments concerning
the burden estimates or any aspect of this information collection to Lena Le, NPS Visitor Services Project, College of
Natural Resources, University of Idaho, P.O. Box 441139, Moscow, ID, 83844-1139; lenale@uidaho.edu (email).
1
Topic Area 3 – TRIPC1
1. What was the primary reason you came into the REI store today? Please mark (●) one.
O
I came only to obtain information from the Ranger Station
O
I came to shop at REI and to obtain information from the Ranger Station
O
I came only to shop at REI, but decided to talk to the ranger at the desk
Topic Area 2 - TPLAN1
2. How did you find out about the Ranger Station at the Seattle REI? Please mark (•) all that
apply.
O
Didn’t know about its existence until going in to shop at REI today
O
Have used it in the past
O
Referred to by friends/relatives/word of mouth
O
Social media (Facebook, Twitter, etc.)
O
REI employees
O
Printed material (Senior Center Flyer, guide book, backside of Green Trails map)
O
Internet website (Which one?)
O
Referred to by staff at another recreational area (Which one?)
O
Other (Specify)
Topic Area 3 – TRIPC
3. What was your motivation for approaching the Ranger Station? Please mark (●) one.
O
I didn’t know about its existence until today, just want to check it out
O
I prefer to obtain their help rather than using other sources
O
I had enough information, just wanted to confirm
O
I needed additional information
O
I had too much information and needed help sorting it out
O
Other (Specify)
Topic Area 3 – TRIPC
4. Did you call the Ranger Station at REI prior to visiting in person?
O
Yes
O
No
2
Topic Area 2 - TPLAN
5.
Which recreational areas were you seeking information about today?
O
Didn’t have a specific area in mind, looking for suggestions
OR Please list all
Topic Area 1 – KNOW9
6. a) Prior to talking to a staff at the Ranger Station, were you aware of the different recreational pass
options in Washington state?
O
Yes
O
No
Topic Area 2 - TPLAN
b) Did you inquire information about recreation pass options at the Ranger Station today?
O
Yes
O
No Go on to question 7
Topic Area 2 - TPLAN
c) If Yes, which recreation pass(es) did you inquiry about? Please mark all that apply
O Daily Northwest Forest Pass
O Annual Northwest Forest Pass
O Volunteer Northwest Forest Pass
O Annual National Parks and Federal Recreational Lands Pass ($80 America the Beautiful Pass)
O Senior National Parks and Federal Recreational Lands Pass ("Senior Pass")
O Access National Parks and Federal Recreational Lands Pass ("Access Pass")
O Daily Discover Pass
O Annual Discover Pass
O Daily Sno-Park Pass (December thru April only)
O Seasonal Sno-Park Pass (December thru April only)
O Seasonal Sno-Park Special Groomed Trails Sticker (December thru April only)
Topic Area 1 – LEARN1 Variation
d) How would you rate your level of understanding about recreation passes in Washington state after
contacting Ranger Station staff? Please mark (•) only one.
I was more confused
O
They didn’t tell me
anything I didn’t
already know
O
I didn’t look for new
information and was
able to confirm my
previous information
O
I have a better
understanding
O
3
Topic Area 2 - TPLAN
7. What kind of information about the recreational area were you seeking today? Please mark (•) all that
apply.
O
Day hiking opportunities/information
O
Activities for children/families
O
Backpacking opportunities/information
O
Road and trail conditions
O
Car camping opportunities/information
O
Weather
O
Hunting and fishing opportunities/information
O
Recreation pass
O
Wilderness permit information
O
Winter/snow activities/information
O
Rules and regulatory information (Specify)
O
Hiking guide and map information
O
Referral information (contact phone numbers, hours, directions, etc.)
O
Water activities (Specify)
O
Safety advice (Specify)
O
Other (Specify)
Topic Area 2 - TPLAN1
8. What other sources did you use to learn about the information above prior to contacting staff at
the Ranger Station at the Seattle REI? Please mark (•) all that apply.
O
None
O
Friends/relatives/word of mouth
O
REI employees
O
Outdoor Club (Specify)
O
Books/magazines/printed materials
O
Television/radio program/podcast
O
General search on the Internet
O
Site-specific search on the Internet (List site)
O
Email/phone inquiry to recreational site
O
Local businesses
O
Chamber of Commerce/Visitor Tourism Bureau/State Welcome Center
O
Social media (Facebook, Twitter, etc.)
O
Other (Specify)
4
Topic Area 6 – EVALSERV10 Variation
9. On a scale of 1 to 5, please rate the quality of the trip-planning information provided by Ranger
Station staff at the Seattle REI. Please mark (●) one number for each criterion.
Staff’s
knowledge
about the
recreational
area/activity
Amount of
information
provided
Not
knowledgeable
Incomplete
Type of
information
provided
Not helpful
Staff’s
manner
Unfriendly
1
2
3
4
5
O
O
O
O
O
2
3
4
5
O
O
O
O
1
2
3
4
5
O
O
O
O
O
1
2
3
4
5
O
O
O
O
O
1
O
Extremely
knowledgeable
Extremely
thorough
Very helpful
Very friendly
Topic Area 5 – CROWD9 Variation
10. a) Was there a waiting line when you approached the Ranger Station at the Seattle REI?
O
Yes
O
No
Topic Area 3 – TRIPC7 Variation
b) If YES, did you leave and return to the station later?
O
Yes
O
No
Topic Area 5 – CROWD10 Variation
c) Once you were in line, approximately how long did you have to wait to speak with a ranger?
Number ofminutes
Topic Area 3 – TRIPC9 Variation
11. Approximately how much time did you spend talking with a ranger?
Number of minutes
Topic Area 1 – AGE3
12. What is your age?
5
Topic Area 1 – RES3
13. What is your ZIP CODE or name of country (if not U.S.)?
Topic Area 1 – GR1
14. What type of group are you with today? Please mark (●) one.
O
Alone
O
Friends
O
Family
O
Family and friends
O
Other (Specify)
Topic Area 1 – GR3
15. a) How many people are in your party today?
Topic Area 1 – AGE1 Variation
b) How many are under 18?
Topic Area 1 – GEND1
16. What is your gender?
O
Male
O
O
Yes
Female
Topic Area 1 – RACE/ETH2
17. a) Are you Hispanic or Latino?
O
No
Topic Area 1 – RACE/ETH4
b) What is your race? Please mark (•) all that apply.
O
Native Hawaiian or other Pacific Islander
O
American Indian or Alaska Native
O
Black or African American
O
White
O
Asian
Topic Area 1 – LANG3
18. Which language(s) do you prefer to use?
O
English
O
Other (Specify)
6
Topic Area 2 - TPLAN12 Variation
19. When do you expect to go on your trip? Please mark (●) one.
O
Today or tomorrow
O
More than 2 days but within a week
O
More than a week but within 2 weeks
O
More than 2 week but within a month
O
More than a month
O
No current plan
Topic Area 3 – FVIS7
20. a) Would you be interested in attending informational programs organized by Ranger Station
staff at the Seattle REI?
O
Yes
O
No
Topic Area 3 – FVIS4
b) If YES, what topics/subjects (such as safety, natural history, equipment, etc.) would you be
interested in? Please be specific.
Topic Area 3 – LEARN4
21. What is the most valuable information you received today from the Ranger Station at the Seattle REI?
Topic Area 6 – OPMGMT3
22. Is there anything else that you would like to tell us about your experience with the Ranger Station at
the Seattle REI?
7
Topic Area 3 – ACT - Variation
23. We have a short (5 minute) Internet survey to obtain your opinion about your experience with the
Ranger Station after your trip. Would you be interested in participating in the survey?
O
No Thank you for your help today and have a great trip
O
Yes Please provide us with your name and email address so that we can email you the link
to the post-trip survey
Name:
Email:
8
Web-based post trip questionnaire
Post trip questionnaire (on-line and only applicable for those who will travel in within 2
weeks of the original contact)
OMB control number: 1024-0224
Expiration date: 08/31/2014
Dear recreational user,
About two weeks ago, you contacted the ORIC (Outdoor Recreation Information
Center in the Seattle REI) staff to obtain recreational information to prepare for
your trip. During this time you completed a survey. You also provided us with
your contact information for a follow-up survey in which you agreed to participate.
This survey is very important for determining the quality of the information you
received at ORIC. The results of this study will help the National Park Service
(the agency responsible for the operation of ORIC) to plan for recruitment and
employee training. Only a small number of participants were selected at random
to complete this survey. Your opinion is very important to us.
Klondike Gold Rush National Historical Park- Seattle Unit
Paperwork Reduction Act Statement: The Paperwork Reduction Act requires us to tell you
why we are collecting this information, how we will use it, and whether or not you have to
respond. This information will be used by the National Park Service as authorized by 16 U.S.C.
1a-7. We will use this information to determine the quality of the information you received at
ORIC and will help the National Park Service to plan for recruitment and employee training.
Your response is voluntary and will remain complete anonymous. Your name and contact
information have been requested for follow-up mailing purposes only. When analysis of the
questionnaire is completed, all name and address files will be destroyed and will in no way be
connected with the results of this survey. A Federal agency may not conduct or sponsor, and
you are not required to respond to, a collection of information unless it displays a currently valid
OMB Control Number. We estimate that it will take about 5 minutes to complete this survey.
You may send comments concerning the burden estimates or any aspect of this information
collection to: Lena Le, NPS Visitor Services Project, College of Natural Resources, University
of Idaho, P.O. Box 441139, Moscow, ID, 83844-1139;lenale@uidaho.edu (email).
[insert signature here]
Jacqueline Ashwell
Superintendent
Topic Area 2 – TPLAN14 Variation
1. After we spoke did you take the trip on the date that you planned?
O
O
O
No, we haven’t taken the trip yet Thank you for your help
No, we changed the date but have already taken the trip
Yes, we took the trip as planned
Topic Area 3 – TRIPC19
2. Where did you go on that trip?
Topic Area 3 – TRIPC8
3. How long were you there?
O
Day trip
O
Multiple day trip
Number of days
Topic Area 2 – TPLAN15 Variation
4. Did the information you received at Ranger Station at the Seattle REI influence
your decision to visit this area? Please mark (●) one.
O
Not at all
O
We didn’t have a plan; the staff helped us decide where to go
O
We had another destination but changed our mind after talking to staff
O
We didn’t change our destination but staff helped with the details of the
visit (trails, campgrounds, etc.)
Topic Area 3 – ACT1
•
5. What recreational activities did you do? Please mark ( ) all that apply.
O
Day hiking
O
Backpacking
O
Car camping
O
Family outing
O
Hunting/Fishing
O
Mountain biking
O
Horseback riding
O
Scenic driving
O
Winter/snow activities (Specify)
O
Water activities (Specify)
O
Other (Specify)
Topic Area 6 – EVALSERV10 Variation
6. a) Overall, how good was the information you received at the Ranger Station
at the Seattle REI prior to this trip? Please mark (●) one number for each
criterion.
1
Accuracy
Not
accurate
Thoroughness
Incomplete
2
3
4
5
O
O
O
O
O
1
2
3
4
5
O
O
O
O
O
Topic Area 6 – EVALSERV20 Variation
b) If there were any inaccuracies, what were they?
Topic Area 2 – TPLAN2
c) Is there any information that you wished you had before this trip?
O
Yes
O
Topic Area 2 – TPLAN3
d) If YES, please specify
No
Very
accurate
Very
thorough
Topic Area 3 – FVIS17
7. What additional services would you have liked the Ranger Station to provide?
Please mark ( ) all that apply.
•
O
Sale of passes that are not currently provided (Which one?)
O
Recreational classes (Which subject?)
O
Additional handouts/materials (Specify
O
Longer hours of operation (From what time
O
Other services (Specify)
to what time
Topic Area 1 – GR3
8. a) How many people were in your group on this trip?
Topic Area 1 – AGE1
b) How many children (under 18) were in your group on this trip?
Topic Area 1 – GR1
9. What type of group were you with? Please mark (●) one.
O
Alone
O
Friends
O
Family
O
Family and friends
O
Other (Specify)
Topic Area 2 – TPLAN1 Variation
10. If you were to plan another trip in the area, would you return to the Ranger
Station at the Seattle REI for information? Please mark (●) one.
O
Yes, likely
O
No, not likely
O
Not sure
?)
Topic Area 6 – OPMGMT3
11. Is there anything else you want to tell us about your experience with the
Ranger Station at the Seattle REI?
SURVEY LOG FOR ON-SITE SURVEY
Today’s date:
Weather:
Hello! The National Park Service is conducting survey to gather
your opinions about your experience using Outdoor Recreation
Information Center. Your participation is voluntary. If you decide to
participate we would like to ask you to complete a short
questionnaire after you are done talking with the staff. The
questionnaire will take about 13 minutes to complete, would you
like to participate?
IF YES: Thank you—here’s a clipboard and a questionnaire for you to fill
IF NO: Could I ask you a few quick questions that will help us to
understand more about the people visiting ORIC today?
1) Is this your first time using ORIC?
2) What is your zipcode (or name of the country)?
3) What is your age?
Observe and note the person gender
out. Please hand this back to me when you are done
Inter- Start & Interval
viewer stop - every
nth
initials times,
breaks
Time
First time user?
Zip code or name of country
Age
Gender
COMMENTS:
explain reason for refusal, "other"
group, etc.
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
Yes
No
M
F
TOTALS
_____ _____ _____
Sheet
Round
Office Use Only
Initial
SURVEY LOG FOR PHONE-IN
Today’s date:
Your name:
[After finish with the person on the phone]
The National Park Service is conducting survey to gather your
opinions about your experience using Outdoor Recreation
Information Center. It’s an online survey which takes about 13
minutes to complete. Your participation is voluntary. If you decide
to participate I’ll need to ask you a few questions and your email
address to send you the link to the survey. Would you like to
participate?
IF YES: Thank you—Please provide me your name and your email
IF NO: Could I ask you a few quick questions that will help us to
understand more about the people visiting ORIC today?
1) Is this your first time using ORIC?
2) What is your zip code (or name of the country)?
3) What is your age?
4) Observe and note the person gender
address. We’ll email you the link to the survey shortly
If Yes (Make sure to double check spelling)
Start & Interval
stop - every
nth
times,
breaks
Time
Accept?
Name
Email address
If No
1) First time
user?
2) Zip code or
name of
country
3) Age
4) Gender
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
Yes
No
Yes
No
M
F
TOTALS
_____ _____ _____
Sheet
Round
Office Use Only
Initial
OMB Control Number: 1024-0224
Expiration Date: 6/30/2011
Initial email to telephone users
Dear [Respondent’s Name]:
On [Date], you contacted the Outdoor Recreation Information Center (ORIC in REI storeSeattle) staff to obtain recreational information to prepare for your trip. During that time you
agreed to participate in a short post-trip survey. You also provided us with your contact
information for this online survey.
This survey has been designed that it will take about 13 minutes to complete. The results of this
study will help the National Park Service (the agency responsible for the operation of ORIC) to
plan for recruitment and employee training. Only a small number of participants were selected at
random to complete this survey, therefore, your input is very important to us.
Please log in to the online survey here: https://psu.uidaho.edu/survey/klse
Survey Number = [[survey]]
Password = [[password]]
Klondike Gold Rush National Historical Park- Seattle Unit
[insert signature here]
Karen Beppler-Dorn
Superintendent
OMB Control Number: 1024-0224
Expiration Date: 6/30/2011
st
1 Follow up email – sent one week after initial contact
Dear [Respondent’s Name]:
About a week ago we contacted you regarding a survey that we are conducting on behalf of the
National Park Service. When you visited or called the Outdoor Recreation Information Center (in
REI store in Seattle) to obtain recreational information to prepare for your trip. At that time, you agreed
to take a short survey. We are now following up to ask you to answer a few questions regarding the
service you received from the staff at ORIC.
A select number of people were contacted for this study, so it is important to us that we hear from
you. As of today, we have not received your response to our online questionnaire. We would
appreciate if you would take about 13 minutes to complete a very short survey.
Thank you for participating in the REI Store Ranger Information Station Visitor Survey. We look
forward to hearing from you!
.
Please log in to the online survey here: https://psu.uidaho.edu/survey/klse
Survey Number = [[survey]]
Password = [[password]]
Sincerely,
[insert signature here]
Karen Beppler-Dorn
Superintendent
Klondike Gold Rush National Historic Site Seattle Unit
OMB Control Number: 1024-0224
Expiration Date: 6/30/2011
nd
2 Follow up e-mail - sent three weeks after initial contact
Dear [Respondent’s Name]:
Over the past few weeks we have invited you to participate in a a survey that we are conducting
on behalf of the National Park Service. As of today, we have not received your response to our
online questionnaire. We are contacting the remaining individuals that have not responded to this
request because we would really like to hear from you. Please consider taking the time to
complete this online survey.
We would like to hear from you because your experience and opinions with the Outdoor
Recreation Information Center (ORIC in REI store in Seattle) may be different from those who
already have given their input. Hearing from as many people as possible will help ensure that our
results will be as accurate as possible. To complete the survey, just click on the following link.
https://psu.uidaho.edu/survey/klse
Survey Number = [survey]
Password = [password]
Again, we would like to thank you for considering this request and look forward to hearing from
you very soon!
Sincerely,
[insert signature here]
Karen Beppler-Dorn
Superintendent
Klondike Gold Rush National Historic Site Seattle Unit
| File Type | application/pdf |
| Author | Lena Le Studies |
| File Modified | 2012-03-02 |
| File Created | 2012-03-02 |