Generic Clearance for Surveys of Customers and other Partners (CC)

ICR 201011-0925-007

OMB: 0925-0458

Federal Form Document

ICR Details
0925-0458 201011-0925-007
Historical Active 200708-0925-002
HHS/NIH
Generic Clearance for Surveys of Customers and other Partners (CC)
Extension without change of a currently approved collection   No
Regular
Approved without change 12/28/2010
Retrieve Notice of Action (NOA) 11/30/2010
Approved consistent with previous terms of clearance: This ICR is approved on the understanding that results of these surveys will be primarily for internal agency use only. The following terms of clearance also apply. (1) To the extent that results will be made public, all study limitations will need to be clearly discussed in supporting statements and in public reports. Since NIH does not plan for robust follow-up to minimize non-response, NIH should report the response rates and analyze for potential non-response bias. (2) This generic ICR is approved for the purpose of conducting customer satisfaction surveys of similar scope to the prototype ICs submitted as part of this package. (3) Given that this generic ICR is not intended to be a robust evaluation of program quality but, rather, informal customer satisfaction surveys, NIH shall consider whether it really needs to survey over 58,000 respondents. Prior to submission of individual generic ICs under this umbrella ICR, NIH will conduct a power analysis for each generic IC and describe in the supporting statement how the target sample sizes were determined and why they need to be so large for purposes of a customer satisfaction survey. (4) When providing assurances of confidentiality, NIH will disclose on all materials sent to respondents the statutory authority NIH has to provide assurances of confidentiality. If NIH determines it does not have this statutory authority and has not obtained an equivalent authority (e.g. certificate of confidentiality), NIH will not provide assurances of confidentiality. (5) NIH will adhere to OMB standards regarding race/ethnicity questions on all IC instruments. (6) This generic ICR is approved consistent with NIH agreement to submit individual collections to OMB as they are implemented, along with all necessary supporting statements (to include information about research design and analysis, incentives, burden estimates, approaches to address non-response bias, etc). OMB will aim to review each IC submission within 14 days; however, OMB approval should not be assumed if not explicitly granted, even if 14 days have elapsed since submission.
  Inventory as of this Action Requested Previously Approved
12/31/2013 36 Months From Approved 12/31/2010
44,935 0 58,335
17,352 0 21,884
0 0 0

The Warren Grant Magnuson Clinical Center will conduct surveys of its customers and other partners to assess perceptions about the quality of care and services provided at the Clinical Center. Data will be used to drive performance improvement.

EO: EO 12862 Name/Subject of EO: Customer Satisfaction Surveys
  
None

Not associated with rulemaking

  75 FR 57470 09/21/2010
75 FR 73111 11/29/2010
Yes

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 44,935 58,335 0 0 -13,400 0
Annual Time Burden (Hours) 17,352 21,884 0 0 -4,532 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
No
No
No
No
No
Uncollected
Mikia Currie 3014350941

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/30/2010


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