Satisfaction Surveys of Customers and Other Partners

Forms and Documents

Document Name	Status
Form 1 Survey of Acute Graft Versus Host Disease (GVHD) Practice Patterns Form	New
Form 1 CRCC Survey Form	New
Form 3 Employees Vendors and Collaborators Form and Instruction	New
Form 3 Employees and Vendors Form and Instruction	New
Form 3 Visitors and Staff Form and Instruction	New
Part B.doc Supporting Statement B	2007-08-06
Part A.doc Supporting Statement A	2007-08-06

IC Document Collections

IC ID	Document Title	Status
188631	Survey of Acute Graft Versus Host Disease (GVHD) Practice Patterns Form	New
185799	CRCC Survey Form	New
181802	Employees Vendors and Collaborators Form and Instruction	New
181801	Employees and Vendors Form and Instruction	New
181800	Visitors and Staff Form and Instruction	New

ICR Details

OMB Control No: 0925-0458	ICR Reference No: 200708-0925-002
Status: Historical Active	Previous ICR Reference No: 200403-0925-003
Agency/Subagency: HHS/NIH	Agency Tracking No:
Title: Satisfaction Surveys of Customers and Other Partners
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/07/2007
	Date Received in OIRA: 08/28/2007
Terms of Clearance: This ICR is approved on the understanding that results of these surveys will be primarily for internal agency use only. The following terms of clearance also apply. (1) To the extent that results will be made public, all study limitations will need to be clearly discussed in supporting statements and in public reports. Since NIH does not plan for robust follow-up to minimize non-response, NIH should report the response rates and analyze for potential non-response bias. (2) This generic ICR is approved for the purpose of conducting customer satisfaction surveys of similar scope to the prototype ICs submitted as part of this package. (3) Given that this generic ICR is not intended to be a robust evaluation of program quality but, rather, informal customer satisfaction surveys, NIH shall consider whether it really needs to survey over 58,000 respondents. Prior to submission of individual generic ICs under this umbrella ICR, NIH will conduct a power analysis for each generic IC and describe in the supporting statement how the target sample sizes were determined and why they need to be so large for purposes of a customer satisfaction survey. (4) When providing assurances of confidentiality, NIH will disclose on all materials sent to respondents the statutory authority NIH has to provide assurances of confidentiality. If NIH determines it does not have this statutory authority and has not obtained an equivalent authority (e.g. certificate of confidentiality), NIH will not provide assurances of confidentiality. (5) NIH will adhere to OMB standards regarding race/ethnicity questions on all IC instruments. (6) This generic ICR is approved consistent with NIH agreement to submit individual collections to OMB as they are implemented, along with all necessary supporting statements (to include information about research design and analysis, incentives, burden estimates, approaches to address non-response bias, etc). OMB will aim to review each IC submission within 14 days; however, OMB approval should not be assumed if not explicitly granted, even if 14 days have elapsed since submission.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2010	36 Months From Approved
Responses	58,335	0	0
Time Burden (Hours)	21,884	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: The Warren Grant Magnuson Clinical Center will conduct surveys of its customers and other partners to assess perceptions about the quality of care and services provided at the Clinical Center. Data will be used to drive performance improvement.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 26400	05/09/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 40886	07/25/2007
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
Employees Vendors and Collaborators	4, 3	Built-Adults ,   Built-Peds
CRCC Survey	1	Survey
Visitors and Staff	3, 4	Built-Adults ,   Built-Peds
Employees and Vendors	3, 4	Built-Adults ,   Built-Peds
Survey of Acute Graft Versus Host Disease (GVHD) Practice Patterns	1	survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	58,335	0	0	58,335	0	0
Annual Time Burden (Hours)	21,884	0	0	21,884	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is an ongoing performance improvement program, designed to gather the perceptions of the quality of care and services provided to the Clinical Center customers and other partners; these surveys should continue to drive service and program changes, as they have in the past. Such voluntary customer survey work is required by EO 12862.

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Annual Cost to Federal Government: $0

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/21/2007

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