Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.

Forms and Documents

Document Name	Status
Form FEMA Form 007-0-1 Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey Form and Instruction	Modified
Supporting Statement part B 1660-0102 8-2010.docx Supporting Statement B	2011-01-04
Supporting Statement Part A 4-5-2010 1660-0102.doc Supporting Statement A	2011-01-04
NARRATIVE OF CHANGES Supporting Statement Part A 4-5-2010 1660-0102.doc Supplementary Document	2010-08-12
60 Day Published FRN 1660-0102 5-27-10.pdf Supplementary Document	2010-08-11
Published 30-day FRN for OMB Control# 1660-0102.pdf Supplementary Document	2010-08-10
FEMA CS Survey Cover Letter.doc Supplementary Document	2007-09-24
FEMA CS Followup Letter.doc Supplementary Document	2007-09-24
Executive Order 12862 Setting Customer Service Stds.doc Supplementary Document	2007-06-13

IC Document Collections

IC ID	Document Title	Status
180076	Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey Form and Instruction	Modified

ICR Details

OMB Control No: 1660-0102	ICR Reference No: 201004-1660-007
Status: Historical Active	Previous ICR Reference No: 200704-1660-005
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 01/18/2011
	Date Received in OIRA: 09/02/2010
Terms of Clearance: This collection should have been submitted as an extension rather than a revision.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	01/31/2014	36 Months From Approved	01/31/2011
Responses	10,164	0	10,608
Time Burden (Hours)	2,541	0	2,652
Cost Burden (Dollars)	0	0	0

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Abstract: FEMA Housing Inspection Services contracts inspectors to assess dwelling damage and verify personal information of applicants for FEMA disaster assistance in federally declared disasters areas. Because FEMA needs to evaluate the inspectors’ performance, FEMA conducts surveys to measure the satisfaction level of the applicants with their inspection experience. FEMA Inspection Services Managers and Task Monitors generally use the survey results to gauge and make improvements to disaster services that increase customer satisfaction and program effectiveness. The information is shared with Regional staff specific to the federal declaration for which the survey is conducted.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 29779	05/27/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 47823	08/09/2010
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey	FEMA Form 007-0-1	Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	10,164	10,608	0	0	-444	0
Annual Time Burden (Hours)	2,541	2,652	0	0	-111	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is a decrease in the burden hours requested in this submission. The values are lower in the last submission to OMB and because the number of annual disasters at that time was higher. It decreased from 34, the average upon last submission to 33, the current average. The number of disasters at the present submission is based on the average number of disasters that occurred during FY2008-2009 that resulted in housing inspections, and that average is 33. The response rate used is also slightly less based on tabulated results. It decreased minimally by .4% from 32.8% to 32.4%.

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Annual Cost to Federal Government: $178,962

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/02/2010

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