Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.

Forms and Documents

Document Name	Status
Form FEMA Form 007-0-1S Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey Form and Instruction	Modified
2016 address change J&E Associates Inc OMB 83C.pdf Justification for No Material/Nonsubstantive Change	2016-10-17
Supporting Statement part B 1660-0102 8-2010.docx Supporting Statement B	2014-03-06
Supporting Statement Part A 02-25-2014 1660-0102.doc Supporting Statement A	2014-03-06
FEMA CS Survey Cover Letter.doc Supplementary Document	2007-09-24
FEMA CS Followup Letter.doc Supplementary Document	2007-09-24
Executive Order 12862 Setting Customer Service Stds.doc Supplementary Document	2007-06-13

IC Document Collections

IC ID	Document Title	Status
180076	Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey Form and Instruction	Modified

ICR Details

OMB Control No: 1660-0102	ICR Reference No: 201610-1660-002
Status: Historical Active	Previous ICR Reference No: 201402-1660-010
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey.
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 02/06/2017
	Date Received in OIRA: 10/25/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2017	09/30/2017	09/30/2017
Responses	9,441	0	9,441
Time Burden (Hours)	2,360	0	2,360
Cost Burden (Dollars)	0	0	0

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Abstract: FEMA Housing Inspection Services contracts inspectors to assess dwelling damage and verify personal information of applicants for FEMA disaster assistance in federally declared disasters areas. Because FEMA needs to evaluate the inspectors’ performance, FEMA conducts surveys to measure the satisfaction level of the applicants with their inspection experience. FEMA Inspection Services Managers and Task Monitors generally use the survey results to gauge and make improvements to disaster services that increase customer satisfaction and program effectiveness. The information is shared with Regional staff specific to the federal declaration for which the survey is conducted.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	78 FR 73871	12/09/2013
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 12700	03/06/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 1

IC Title	Form No.	Form Name
Federal Emergency Management Agency Housing Inspection Services Customer Satisfaction Survey	FEMA Form 007-0-1S , FEMA Form 007-0-1	Spanis version Customer Satisfaction Survey (Inspections) ,   Customer Satisfaction Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	9,441	9,441	0	0	0	0
Annual Time Burden (Hours)	2,360	2,360	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The adjustment decrease is based on the average number of disasters that occurred during FY 2011 and 2012 that resulted in housing inspections and that was averaged to be 31. The response rate used to slightly less based on tabulated results. It decreased minimally by 1.4% form 32.4% to 31%.

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Annual Cost to Federal Government: $241,769

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/25/2016

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