DOE Customer Surveys

Forms and Documents

Document Name	Status
Form DOE-887(87) DOE-887(87) Web User Surveys: (1) This Week In Petroleum, (2) EIA Annual Web Customer Form and Instruction	New
Form DOE-887(92) Energy Savers Survey Form and Instruction	New
Form DOE-887(91) Building Energy Codes Program Web Usability Study Form	New
Form 887(90) Biomass Web Usability Survey Form and Instruction	New
Form DOE-887(89) EERE (NREL) Geothermal Technologis Program Survey Form and Instruction	New
Form DOE-887(88) EERE web customer survey Form	New
Form EIA-887(87) Website Customer Survey Form and Instruction	New
Form DOE-887(86) DOE-887(86) Industrial Tech. Program-EERE Form and Instruction	New
Form DOE-887(85) DOE-887(85) NREL’s Buildings Technologies Program Website Survey Form and Instruction	New
CS-three-years.pdf Supplementary Document	2009-11-13
DOE-887 SS B 2009.pdf Supporting Statement B	2009-11-13
DOE-887 SS A 2009.pdf Supporting Statement A	2009-11-13

IC Document Collections

IC ID	Document Title	Status
202668	DOE-887(87) Web User Surveys: (1) This Week In Petroleum, (2) EIA Annual Web Customer Form and Instruction	New
198191	DOE-887(94) 2011 EIA Customer Survey Other-Letter and Survey	New
197745	LEADERS Customer Survey Other-Survey	New
196215	Energy Savers Survey Form and Instruction	New
196096	Building Energy Codes Program Web Usability Study Form	New
195882	Biomass Web Usability Survey Form and Instruction	New
194815	EERE (NREL) Geothermal Technologis Program Survey Form and Instruction	New
193758	EERE web customer survey Form	New
193294	Website Customer Survey Form and Instruction	New
191839	DOE-887(86) Industrial Tech. Program-EERE Form and Instruction	New
191729	DOE-887(85) NREL’s Buildings Technologies Program Website Survey Form and Instruction	New
191674	DOE-887(84)India Solar Resource Data Survey Other-Letter	New

ICR Details

OMB Control No: 1901-0302	ICR Reference No: 200911-1901-001
Status: Historical Active	Previous ICR Reference No: 200612-1901-001
Agency/Subagency: DOE/ENDEP	Agency Tracking No:
Title: DOE Customer Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/23/2009
	Date Received in OIRA: 11/13/2009
Terms of Clearance: In accordance wtih 5 CFR 1320, the information collection is approved for 3 years.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2012	36 Months From Approved	12/31/2009
Responses	25,000	0	25,000
Time Burden (Hours)	6,250	0	6,250
Cost Burden (Dollars)	0	0	0

---

Abstract: DOE-887 will be used to contact users and beneficiaries of DOE products or other services to determine how DOE can better improve its services to meet their needs. Information is needed to make DOE products more effective, efficient, and responsive and at a lesser cost. Respondents will be users and beneficiaries of DOE products and services.

---

Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   PL: Pub.L. 103 - 62 GPRA Name of Law: Government Performance and Results Act of 1993
  

Citations for New Statutory Requirements: None

---

Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

---

Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 19547	04/29/2009
30-day Notice:	Federal Register Citation:	Citation Date:
	74 FR 58267	11/12/2009
Did the Agency receive public comments on this ICR? No

---

Number of Information Collection (IC) in this ICR: 12

IC Title	Form No.	Form Name
Website Customer Survey	EIA-887(87)	website survey
DOE-887(94) 2011 EIA Customer Survey
DOE-887(84)India Solar Resource Data Survey	DOE-887(84)	India Solar Resource Data Survey
Biomass Web Usability Survey	887(90)	Biomass Website Usability Survey
DOE-887(87) Web User Surveys: (1) This Week In Petroleum, (2) EIA Annual Web Customer	DOE-887(87), DOE-887(88)	Web User Survey: This Week In Petroleum ,   EIA Annual Customer Survey
EERE (NREL) Geothermal Technologis Program Survey	DOE-887(89), DOE-887(89)	EERE (NREL) Geothermal Barriers Survey (Pt 1) ,   EERE (NREL) Geothermal Barriers Survey (Pt 2)
EERE web customer survey	DOE-887(88)	EERE Web Site Customer Evaluation
LEADERS Customer Survey
DOE-887(85) NREL’s Buildings Technologies Program Website Survey	DOE-887(85)	NREL's Building Technology Program's Web customer survey
DOE-887(86) Industrial Tech. Program-EERE	DOE-887(86)	Generic Customer Survey-ITP-EERE
Energy Savers Survey	DOE-887(92)	Energy Savers Survey 2011
Building Energy Codes Program Web Usability Study	DOE-887(91)	Building Energy Codes Program Web Usability

---

ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	25,000	25,000	0	0	0	0
Annual Time Burden (Hours)	6,250	6,250	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

---

Annual Cost to Federal Government: $200,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

---

Common Form ICR:  No

---

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/13/2009

---