DOE Customer Surveys

Forms and Documents

Document Name	Status
Form DOE-887(82) DOE-887(82) Form and Instruction	New
Form DOE-887(80) 2009 Energy Conference Customer Survey Form and Instruction	New
Form DOE-887(78) DOE-887(78) EIA Web Customer Survey Form	New
Form DOE-887(77) DOE-887(77) Energy Matters E-Magazine Customer Feedback Survey Form and Instruction	New
Form DOE-887(76) EIA 2008 Conference Customer Survey Form and Instruction	New
Form DOE-887(73)-Softwa DOE-887(73) Industrial Technologies Program Survey of Training and Software Recipients Form	New
Form DOE-887(72) DOE-887(72)Energy Information Administration Web Customer Survey Form	New
DOE-887 SS B 2006.doc Supporting Statement B	2006-12-18
DOE-887 SS A 2006 - Amended 12052006.doc Supporting Statement A	2006-12-18

IC Document Collections

IC ID	Document Title	Status
46589	DOE-887(70) NREL H2A Survey Other-Letter and Survey	New
46502	AEO/IEO Customer Survey Other-Letter and forms	New
190380	DOE-887(83) Geothermal Technologies Program Web survey (EERE) Other-Letter	New
189932	DOE-887(82) Form and Instruction	New
189416	EIA Website Customer Survey 2009 Other-Letter	New
188607	2009 Energy Conference Customer Survey Form and Instruction	New
188163	Annual Energy Outlook and International Energy Outlook Customer Survey DOE - 887(79) Other-Letter	New
185470	DOE-887(78) EIA Web Customer Survey Form	New
184268	DOE-887(77) Energy Matters E-Magazine Customer Feedback Survey Form and Instruction	New
184213	EIA 2008 Conference Customer Survey Form and Instruction	New
184040	DOE-887(75)EERE Web Site Customer Survey 2008 Other-Questionnaire	New
181208	DOE-887(74) Federal Energy Management Program website customer survey Other-Letter	New
180970	DOE-887(73) Industrial Technologies Program Survey of Training and Software Recipients Form	New
180258	DOE-887(72)Energy Information Administration Web Customer Survey Form	New
179638	DOE-887(71)EERE Web 2007 Survey Other-Questionnaire	New

ICR Details

OMB Control No: 1901-0302	ICR Reference No: 200612-1901-001
Status: Historical Active	Previous ICR Reference No: 200609-1901-001
Agency/Subagency: DOE/ENDEP	Agency Tracking No:
Title: DOE Customer Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 12/18/2006
	Date Received in OIRA: 12/18/2006
Terms of Clearance: Approved consistent with the following terms of clearance: DOE will submit to OMB an annual progress report summarizing actual burden, reporting results achieved. In the event that additional hours are required, DOE will need to submit a nonmaterial/nonsubstantive change in burden request for the overall Generic ICR. For each information collection that DOE undertakes, DOE will provide OMB a summary of objectives, specific burden estimates, and all final survey instruments. Each information collection must be entered into ROCIS as an IC. OMB will attempt to provide comments within ten days of official receipt of an individual clearance package. However, the Department must receive explicit OMB approval prior to initiating any proposed collections under this clearance.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2009	36 Months From Approved	12/31/2006
Responses	25,000	0	25,000
Time Burden (Hours)	6,250	0	6,250
Cost Burden (Dollars)	0	0	0

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Abstract: DOE-887 will be used to contact users and beneficiaries of DOE products or other services to determine how DOE can better improve its services to meet their needs. Information is needed to make DOE products more effective, efficient, and responsive and at a lesser cost. Respondents will be users and beneficiaries of DOE products and services.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   PL: Pub.L. 103 - 62 GPRA Name of Law: Government Performance and Results Act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 25584	05/01/2006
30-day Notice:	Federal Register Citation:	Citation Date:
	71 FR 47793	08/18/2006
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 15

IC Title	Form No.	Form Name
DOE-887(70) NREL H2A Survey
DOE-887(71)EERE Web 2007 Survey
DOE-887(75)EERE Web Site Customer Survey 2008
Annual Energy Outlook and International Energy Outlook Customer Survey DOE - 887(79)	DOE-887(79), DOE-887(79)	Survey of Annual Energy Outlook Users ,   Survey of International Energy Outlook Users
DOE-887(74) Federal Energy Management Program website customer survey	DOE-887(74)	Federal Energy Management Program
DOE-887(77) Energy Matters E-Magazine Customer Feedback Survey	DOE-887(77)	Energy Matters E-Magazine Customer Feedback Survey
DOE-887(72)Energy Information Administration Web Customer Survey	DOE-887(72)	EIA Web Site Generic Customer Survey
DOE-887(82)	DOE-887(82)	2009 EERE-FEMP Customer Survey
DOE-887(83) Geothermal Technologies Program Web survey (EERE)	DOE-887(83)	DOE Customer Surveys - Geotherm. Tech Program Web survey
2009 Energy Conference Customer Survey	DOE-887(80)	2009 EIA Energy Conference Customer Survey
AEO/IEO Customer Survey
EIA Website Customer Survey 2009	DOE-887(78)	EIA Web Customer Survey 2009
DOE-887(78) EIA Web Customer Survey	DOE-887(78)	2008 EIA Web Customer Survey
DOE-887(73) Industrial Technologies Program Survey of Training and Software Recipients	DOE-887(73)-Training Recipients, DOE-887(73)-Software	Industrial Technologies Program Software Survey ,   Industrial Technologies Program Training Recipients Survey
EIA 2008 Conference Customer Survey	DOE-887(76)	DOE-887(76) Generic Clearance - EIA 2008 Conference Customer Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	25,000	25,000	0	0	0	0
Annual Time Burden (Hours)	6,250	6,250	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $200,000

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 12/18/2006

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