Documentation for the Generic Clearance of Customer Service Satisfaction Collections

DOCUMENTATION FOR THE GENERIC CLEARANCE

OF CUSTOMER SERVICE SATISFACTION COLLECTIONS

TITLE OF INFORMATION COLLECTION:

[X] SURVEY [ ] FOCUS GROUP [ ] SOFTWARE USABILITY TESTING

DESCRIPTION OF THIS SPECIFIC COLLECTION

1. Intended purpose: Assess the Migrant Student Information Exchange (MSIX) stakeholder/end-user satisfaction.

2. Need for the collection: MSIX is a Major IT Investment and is required to perform an Operational Analysis (OA). As part of this OA, the MSIX Independent Verification and Validation (IV&V) contractor, Avaya Government Solutions, is required to evaluate stakeholder/end-user satisfaction.

3. Planned use of the data: The contractor will collect and collate the data and include it in the Operational Analysis Report.

4. Date(s) and location(s). During the week of June 7, 2010, the contractor will distribute electronically.

5. Collection procedures. The contractor will perform the following:

   1. An invitation will be emailed to stakeholders/end-users;

   2. A link to the web-based survey will be included in the email (https://www.surveymonkey.com/s/MSIX);

   3. Responses will be analyzed by an independent Operational Analysis team and included in the Operational Analysis Report.

6. Number of focus groups, surveys, usability testing sessions. One (1) survey will be sent to 200 stakeholders/end-users.

7. Description of respondents/participants. There are 34 States that have data in the Production Environment of MSIX. The survey will be sent to stakeholders/end-users from these States.

AMOUNT OF ANY PROPOSED STIPEND OR INCENTIVE

There is no stipend or incentive.

BURDEN HOUR COMPUTATION (Number of responses (X) estimated response or participation time in minutes (/60) = annual burden hours):

Category of Respondent	No. of Respondents	Participation Time	Burden
Stakeholder/end-user	200	10 minutes	33.3 hours

BURDEN COST COMPUTATION

Category of Respondent	No. of Respondents	Hourly Rate	Response Time	Total
Stakeholder/end-user	200	$ 29.93*	10 minutes	$996.67

*Averaged at GS-11, Step 1 hourly rate.

STATISTICAL INFORMATION

REQUESTED APPROVAL DATE: 6/4/2010

NAME OF CONTACT PERSON: Daryn Hedlund

TELEPHONE NUMBER: 202-401-3008

MAILING LOCATION: LBJ 3E339 (400 Maryland Ave, SW, Washington, DC 20202)

ED DEPARTMENT, OFFICE: OESE/OME

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