Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
Form FEMA Form 90-151 Internet Applicant Inquiry/Update Phone Survey Form and Instruction	New
Form FEMA Form 90-150 Internet On-Line Registration Phone Survey Form and Instruction	New
Form FEMA Form 90-149 Program Effectiveness & Recovery Survey -- Phone Survey Form and Instruction	New
Form FEMA Form 90-148 Helpline Survey -- Phone Survey Form and Instruction	New
Form FEMA Form 90-147 Registration Intake Survey -- Phone Survey Form and Instruction	New
PIA-8-16-2006.pdf Supplementary Document	2007-10-31
1660-0036_PTA.doc Supplementary Document	2007-10-11
0036_30d-FRN_published_20070709_E7-13184.pdf Supplementary Document	2007-07-10
0036_Table of Changes Document.doc Supplementary Document	2007-06-25
0036_60d-FRN_published_20070328_E7-5619.pdf Supplementary Document	2007-06-25
Executive Order 12862 Setting Customer Service Stds.doc Supplementary Document	2007-06-25
0036_Supp Stat_20070613_Part B.doc Supporting Statement B	2007-06-25
1660-0036Supporting Statement Part A11-05-07.doc Supporting Statement A	2007-11-05

IC Document Collections

IC ID	Document Title	Status
21101	FEMA Public Assistance Program Evaluation and Customer Satisfac- tion Surveys and Individual Assistance Customer Satisfactoin Surveys Other-Survey	Removed
180799	Moderator's Guide for Focus Group Other-Guidance for moderators to conduct focus group meetings	New
180795	Internet Applicant Inquiry/Update Phone Survey Form and Instruction	New
180793	Internet On-Line Registration Phone Survey Form and Instruction	New
180792	Program Effectiveness & Recovery Survey -- Phone Survey Form and Instruction	New
180791	Helpline Survey -- Phone Survey Form and Instruction	New
180788	Registration Intake Survey -- Phone Survey Form and Instruction	New

ICR Details

OMB Control No: 1660-0036	ICR Reference No: 200703-1660-004
Status: Historical Active	Previous ICR Reference No: 200607-1660-005
Agency/Subagency: DHS/FEMA	Agency Tracking No:
Title: Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved with change	Conclusion Date: 11/14/2007
	Date Received in OIRA: 07/10/2007
Terms of Clearance: Prior to resubmission of this collection, DHS will provide further documentation to OMB on the quantitative validation study for review and approval prior to initiating any of those activities.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2010	36 Months From Approved	11/30/2007
Responses	33,775	0	43,820
Time Burden (Hours)	8,793	0	12,210
Cost Burden (Dollars)	0	0	0

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Abstract: Survey of applicants for disaster assistance to ascertain levels of satisfaction by the individuals of the federal assistance provided by FEMA and partners. It measures levels of satisfaction, areas for improvement, helpfulness of programs and ability of applicants to recover from disasters.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 14605	03/28/2007
30-day Notice:	Federal Register Citation:	Citation Date:
	72 FR 37257	07/09/2007
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 6

IC Title	Form No.	Form Name
Registration Intake Survey -- Phone Survey	FEMA Form 90-147	Registration Intake Survey
Moderator's Guide for Focus Group
Helpline Survey -- Phone Survey	FEMA Form 90-148	Helpline Survey
Internet On-Line Registration Phone Survey	FEMA Form 90-150	Internet On-Line Registration Phone Survey
FEMA Public Assistance Program Evaluation and Customer Satisfac- tion Surveys and Individual Assistance Customer Satisfactoin Surveys
Program Effectiveness & Recovery Survey -- Phone Survey	FEMA Form 90-149	Program Effectiveness and Recovery Survey
Internet Applicant Inquiry/Update Phone Survey	FEMA Form 90-151	Internet Inquiry-Update Phone Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	33,775	43,820	0	-10,045	0	0
Annual Time Burden (Hours)	8,793	12,210	0	-3,417	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The three information collections (ICs) which are currently bundled under OMB 1660-0036 have been separated according to a consultation with OMB desk officers, Mr. Nathan Lesser and Dr. Brian Harris-Kojetin (2/1/2007). The ICs include: - FEMA Individual Assistance Customer Satisfaction Surveys - FEMA Public Assistance Program Evaluation and Customer Satisfaction Survey - Housing Inspection Survey. The conclusion of the consultation incorporates: - FEMA Individual Assistance Customer Satisfaction Surveys will inherit the OMB number 1660-0036 for future ICR. - The other two ICs will seek future OMB approval as new ICRs. Therefore, the current ICR includes only "Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys".

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Annual Cost to Federal Government: $1,908,207

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/10/2007

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