Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys

ICR 201402-1660-009

OMB: 1660-0036

Federal Form Document

Forms and Documents
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Supplementary Document
2014-02-28
Supplementary Document
2014-02-28
Supplementary Document
2014-02-28
Supplementary Document
2014-02-28
Supporting Statement A
2014-02-28
Supplementary Document
2014-02-28
Supporting Statement B
2014-02-25
Supplementary Document
2014-02-25
Supplementary Document
2014-02-25
Supplementary Document
2014-02-25
Supplementary Document
2010-10-13
Justification for No Material/Nonsubstantive Change
2009-02-03
IC Document Collections
IC ID
Document
Title
Status
210516 New
210484 New
210479 New
210463 New
210442 New
195457 Removed
194953 Modified
194952 Modified
194951 Modified
194950 Modified
194947 Removed
194940 Removed
194938 Removed
194937 Removed
194936 Removed
194935 Removed
194934 Removed
194933 Modified
194932 Modified
194930 Removed
194929 Modified
194843 Modified
180795 Modified
180793 Modified
ICR Details
1660-0036 201402-1660-009
Historical Active 201005-1660-007
DHS/FEMA
Federal Emergency Management Agency (FEMA) Individual Assistance Customer Satisfaction Surveys
Revision of a currently approved collection   No
Regular
Approved without change 09/16/2014
Retrieve Notice of Action (NOA) 02/28/2014
  Inventory as of this Action Requested Previously Approved
09/30/2017 36 Months From Approved 09/30/2014
66,779 0 42,258
9,781 0 7,086
24,408 0 4,320

Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with existing services. FEMA Managers use the survey results to measure program performance against standards for performance and customer service; measure achievement of the Government Performance and Results Act (GPRA) and strategic planning objectives; and generally gauge and make improvements to disaster services that increase customer satisfaction.

EO: EO 12862 Name/Subject of EO: SETTING CUSTOMER SERVICE STANDARDS
  
None

Not associated with rulemaking

  78 FR 77478 12/23/2013
79 FR 11455 02/28/2014
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 66,779 42,258 0 3,921 20,600 0
Annual Time Burden (Hours) 9,781 7,086 0 635 2,060 0
Annual Cost Burden (Dollars) 24,408 4,320 0 20,088 0 0
Yes
Miscellaneous Actions
Yes
Miscellaneous Actions
The following increas in burden esitmates are due to Disaster Recovery Center - program change increase due to the number of surveys required to achieve random sampling Reigstration Survey - adjustment change increase due to additional Categories of Representative interacing with Disaster Survivors Helpline/Contact Survey - adjustment change increase due to additional Categories of Representatives interacting with Disaster Survivors internet Registration Electronic Survey - program change increase due to number of surveys required to achieve number of random responses Internet inquiry Electronic Survey program change increase due to number of surveys required to achieve number of random responses Direct Housing Operations Survey - Move In - program decrease in the number of housing per disasters. Disability Access and Functional Needs Representative Survey - Discontinuted survey. Communications and Process Survey - Discontinued survey. Contact Survey - Discontinued survey. Correspondence and Process Survey - Discontinued Survey Communication Satisfaction Survey - Discontinued Survey Evacuation Plan Satisfaction Survey - Discontinued Survey Rapid Temporary Repair Survey - Discontinued Survey Site Recertification Survey - Discontinued Survey Focus Group - program change due to addition topics related to disasters. Travel to Focus Group - program change decrease due to amount of time for interview One-on-One Interviews - program change decrease due to amount of time for interview On-Line Interviews - program change decrease due to amount of time for interview

$1,867,052
Yes Part B of Supporting Statement
Yes
No
No
No
Uncollected
Lawann Johnson 202 646-4246 lawann.johnson@dhs.gov

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
02/28/2014


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