800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE
ICR 199303-0960-013
OMB: 0960-0465
Federal Form Document
⚠️ Notice: This information collection may be outdated. More recent filings for OMB 0960-0465 can be found here:
800 SERVICE EVALUATIONS,
CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER
RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG
UP IN QUEUE
No
material or nonsubstantive change to a currently approved
collection
THE INFORMATION COLLECTED BY FORMS
SSA-4305.1, 4305.2, AND 4305.3 WILL EVALUATE THE NEW TOLL-FREE 800
SERVICE NUMBER. THE RESPONDENTS CONSIS THE EFFECTIVENESS OF THE 800
NUMBER SERVICE THAT IS CURRENTLY UTILIZED BY THE PUBLIC TO OBTAIN
GENERAL INFORMATION AS WELL AS THE FILING OR SERVICING OF CLAIMS
UNDER THE VARIOUS SOCIAL SECURITY PROGRAMS. WITHO THIS INFORMATION
SSA WOULD NOT BE ABLE TO EFFECTIVELY EVALUATE AND
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.