800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE

ICR 199107-0960-002

OMB: 0960-0465

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
ICR Details
0960-0465 199107-0960-002
Historical Active 199008-0960-008
SSA
800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE
Revision of a currently approved collection   No
Regular
Approved without change 08/19/1991
Retrieve Notice of Action (NOA) 07/01/1991
This information collection is approved through 8-93 under the following conditions: SSA must make it clear that it is completely optional for recipients to provide their SSN. On form 4305.1, SSA will add another option to question 8, to read "Prefer to speak with a person". SSA will modify question 9 so that the fourth option is "Waited 11-20" and the fifth option is "Longer than 20". SSA will make corresponding changes to forms 4305.2 and 4305.3 SSA will also develop a methodology to augment this survey to meet the needs of its one-time study on people who do not get through.
  Inventory as of this Action Requested Previously Approved
08/31/1993 08/31/1993 09/30/1991
4,000 0 4,000
1,000 0 667
0 0 0

THE INFORMATION COLLECTED BY FORMS SSA-4305.1, 4305.2, AND 4305.3 WILL EVALUATE THE NEW TOLL-FREE 800 SERVICE NUMBER. THE RESPONDENTS CONSIS THE EFFECTIVENESS OF THE 800 NUMBER SERVICE THAT IS CURRENTLY UTILIZED BY THE PUBLIC TO OBTAIN GENERAL INFORMATION AS WELL AS THE FILING OR SERVICING OF CLAIMS UNDER THE VARIOUS SOCIAL SECURITY PROGRAMS. WITHO THIS INFORMATION SSA WOULD NOT BE ABLE TO EFFECTIVELY EVALUATE AND

None
None


No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 4,000 4,000 0 0 0 0
Annual Time Burden (Hours) 1,000 667 0 0 333 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$0
No
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/01/1991


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