800 SERVICE EVALUATIONS, CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG UP IN QUEUE
ICR 199107-0960-002
OMB: 0960-0465
Federal Form Document
⚠️ Notice: This information collection may be outdated. More recent filings for OMB 0960-0465 can be found here:
800 SERVICE EVALUATIONS,
CALLER RECONTACT SURVEY NO. 1, CALLER TALKER TO A TSR, CALLER
RECONTACT SURVEY NO. 2, CALLER USED AUTOMATED MESSAGE, CALLER HUNG
UP IN QUEUE
This information
collection is approved through 8-93 under the following conditions:
SSA must make it clear that it is completely optional for
recipients to provide their SSN. On form 4305.1, SSA will add
another option to question 8, to read "Prefer to speak with a
person". SSA will modify question 9 so that the fourth option is
"Waited 11-20" and the fifth option is "Longer than 20". SSA will
make corresponding changes to forms 4305.2 and 4305.3 SSA will also
develop a methodology to augment this survey to meet the needs of
its one-time study on people who do not get through.
Inventory as of this Action
Requested
Previously Approved
08/31/1993
08/31/1993
09/30/1991
4,000
0
4,000
1,000
0
667
0
0
0
THE INFORMATION COLLECTED BY FORMS
SSA-4305.1, 4305.2, AND 4305.3 WILL EVALUATE THE NEW TOLL-FREE 800
SERVICE NUMBER. THE RESPONDENTS CONSIS THE EFFECTIVENESS OF THE 800
NUMBER SERVICE THAT IS CURRENTLY UTILIZED BY THE PUBLIC TO OBTAIN
GENERAL INFORMATION AS WELL AS THE FILING OR SERVICING OF CLAIMS
UNDER THE VARIOUS SOCIAL SECURITY PROGRAMS. WITHO THIS INFORMATION
SSA WOULD NOT BE ABLE TO EFFECTIVELY EVALUATE AND
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.