Request for Technical Support - Help Request Form

This information collection will be used by the public for submitting electronic support requests in using Wireless Telecommunications Bureau (WTB) processes and computer applications. This includes issues, problems, and questions about using software used for licensing, applying for licenses, participate in Auctions for spectrum, and maintaining license information. This form will be submitted in lieu of free form email requests for support and will facilitate expedited processing of these requests by staff, resulting in a faster turn around for responses and correct answers. The Commission is seeking Office of Management and Budget (OMB) approval to revise this collection to include five additional data elements, FCC Registration Number, Call Sign, Antenna Registration Number, Facility ID and File Number. Today customers are asked to include this information as part of their narrative description and often neglect to include all the necessary information to process their request. This results in customer services representatives needing to contact the customers to obtain the additional details, which slows down case resolution. We do not anticipate these changes will impact the customer burden, since they will only need to include the information applicable to their request, and it was previous requested as part of the description field. The FCC is requesting three-year approval for this revised collection.

The latest form for Request for Technical Support - Help Request Form expires 2022-04-30 and can be found here.

Request for Technical Support - Help Request Form

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