Reporting Requirements for Disability-Related Complaints

The Wendell H. Ford Aviation Act for the 21st Century requires, among other things, that the Department review all complaints that airlines receive from passengers alleging discrimination on the basis of disability. The Department is also required to submit an annual report to Congress indicating the results of such review. The substance of this report is based on the data submitted to the Department by the air carriers. Air carriers are required to submit a report to the Department annually. - The entities who must respond: Airlines - The collection is reporting (A chart to be filled) - Collection frequency: Annual - The information that would be reported, maintained in records, or disclosed: The number of disability-related complaints received by each individual airline. - Who would receive the information? -- DOT, which will provide the information to Congress and publish it on its website for public access - The purpose of the collection: To fulfill a statutory requirement that the Secretary of Transportation “regularly review all complaints received by air carriers alleging discrimination on the basis of disability” and “report annually to Congress on the results of such review.” - This is not a revision.

The latest form for Reporting Requirements for Disability-Related Complaints expires 2022-04-30 and can be found here.

Requirement to record and categorize complaints received

Federal Enterprise Architecture: Transportation - Air Transportation