Conducting Personal Conferences When Waiver of Recovery of a Title II or Title XVI Overpayment Cannot be Approved

SSA employees conduct personal conferences when we cannot approve a request for a waiver of recovery of Title II or Title XVI overpayments by means of one-time face to face, telephone, or video conference interviews. At the time of the conference, the overpaid recipients may provide documents to support their contention they are without fault in causing the overpayment, and do not have the ability to repay the debt. They may submit a personal statement or gather and present any previously submitted documentation or forms related to their case during their conference. For instance, they may present the SSA-795, Statement of Claimant or Other Person (OMB #0960-0045); or the SSA-632, Request for Waiver of Overpayment Recovery or Change in Repayment Rate (OMB #0960 0037). If respondents decide not to attend the personal conference, SSA makes a final waiver decision based on available information. The respondents are overpaid beneficiaries or SSI recipients for whom SSA denied their initial request for a waiver of recovery of an overpayment, thus requiring a personal conference with them when SSA cannot approve the waiver.

The latest form for Conducting Personal Conferences When Waiver of Recovery of a Title II or Title XVI Overpayment Cannot be Approved expires 2023-05-31 and can be found here.

Title II - Personal Conference: 404.506(e)(3) and 404-506(f)(8)

Federal Enterprise Architecture: Income Security - General Retirement and Disability