Table
B2.
Qualitative interview topics for SSA Ticketholders
Core
topics about all Ticketholders’ experiences
|
How
Ticketholders learn about the Ticket Act program and services
Use
(or non-use) of other non-Ticket Act employment services and
reasons for seeking them (or not)
Unmet
service needs
Suggestions
about how SSA might make it easier to learn about Ticket Act
program services
Suggestions
for making it more appealing to participate in Ticket Act
program services
Suggestions
about how SSA might change or enhance Ticket Act program
services to meet Ticketholders’ needs
|
Topics
for Ticketholders who used TTW program services
|
Experiences
seeking TTW program services (for example, factors in selecting
EN and/or VR agency (for TTW); wait times for services;
experiences with the SSA Beneficiary Help Line)
Reasons
for assigning, and if relevant, unassigning a Ticket with a
particular service provider (EN and/or VR agency)
Experiences
with the process to assign or unassign a Ticket and/or to
reassign or put Ticket in-use with another provider
Services
received from TTW program provider (for example, types of
services; timeliness, intensity, and duration of services; mode
of services; coordination across providers)
Pathway
and coordination across multiple Ticket Act providers (for
example, working with VR and then an EN, working with multiple
ENs over time, receiving EN and WIPA services)
Perceived
usefulness of services for achieving employment goals
Perceived
usefulness of remote services compared with in-person services
Satisfaction
with services
Extent
to which TTW program and services contributed to achieving work
goals
How
services differ from other non-Ticket Act program employment
services and supports considered or received
|
Topics
for Ticketholders who used WIPA program services
|
Experiences
seeking WIPA program services (for example: wait times for
services; experiences with the SSA Beneficiary Help Line)
Services
received from a Ticket Act program provider (for example, types
of services; timeliness, intensity, and duration of services;
mode of services; coordination across providers)
Pathway
and coordination across multiple Ticket Act providers (for
example, receiving EN and WIPA services)
Perceived
usefulness of services for achieving employment goals
Perceived
usefulness of remote services compared with in-person services
Satisfaction
with services
Extent
to which WIPA services contributed to achieving work goals
How
services differ from other non-Ticket Act program employment
services and supports considered or received
|
Topics
for Ticketholders who did not use Ticket Act program services
|
Awareness
of Ticket Act programs
Experiences
attempting to use Ticket Act program services
Reasons
for not using Ticket Act program services
Perceived
usefulness of available Ticket Act program services for
achieving employment goals
|
EN
= Employment Network; TTW = Ticket to Work; SSA = Social Security
Administration; VR = Vocational Rehabilitation; WIPA = Work
Incentives Planning and Assistance.