Form 1 Program info

Exhibit 1. Delaware's Food First Electronic Benefits Transfer (EBT) Card
Food Benefits are issued on an EBT card. Once your benefits are approved, your EBT
card will be mailed to you. You must call Conduent Customer Service at 1-800-5269099 to select your Personal Identification Number (PIN). You must keep your PIN
private. Do not write down your PIN on your card or in an unsafe place, and do not give
anyone your PIN. Do not use a PIN that can easily be guessed by family members, like
your birth date. If someone takes your EBT card and uses your PIN to get your benefits
without permission, your benefits will not be replaced.
If your EBT card is lost or stolen, YOU MUST IMMEDIATELY CALL Conduent’s toll-free
Customer Service number at 1-800-526-9099. If you fail to call this number immediately
to freeze your account so that no one can use your benefits, any missing benefits will
not be replaced. The Customer Service number is available 24 hours a day, 7 days a
week.