Form COA-1 (XX-XX) Form COA-1 (XX-XX) Change of Address (Internet)

Form COA-1 Screens, Descriptions, and Notes

The proposed Form COA-1, Change of Address (Internet), will be used by railroad annuitants, beneficiaries, or claimants to initiate a change to their mailing address on RRB.gov (myRRB), after they have completed the Login.gov identity verification process.

The Form COA-1 screens contain sample data and no real PII.

Screens 1 – 5 contains examples of accessing and completing the myRRB login process.

Screen 6 is the myRRB Landing Page to Access Form COA-1.

Screen 7 contains an example of a user’s account information.

Screens 8 – 9 contains examples of Change of Address using Form COA-1 and USPS address validation as well as the Paperwork Reduction Act and Privacy Act Notices.

Screens 10 – 12 contain examples of the confirmation for the change of address, processing, and update notifications.

Screen 13 contains examples of Update Address data entry integrity rules when completing Screens 8 and 9.

RRB Home Page (www.rrb.gov) to Access myRRB

Screen 1

myRRB – Landing Page for User to Access RUIA and Retirement Services

Screen 2

myRRB – Login.gov Users can create or use an existing username and password to login and complete the validation process to access Form COA-1. A user creating a new account encounters the examples in screen 4.

Screen 3

myRRB – Login.gov – Creating a New Account		Screen 4

Login.gov User Experience

Screen 5

myRRB – Landing Page	Screen 6
User clicks “MANAGE Your Information” to access Form COA-1.

myRRB – Primary Mailing Address in User Account Profile User clicks “Update address” button to initiate a change to their mailing address.

Screen 7

myRRB – Access Form COA-1 to Update Address The user is required to complete all fields with a red (*) and make valid entries to ensure completeness and consistency of user-submitted data. Error messages and invalid entries (see Screen 13) indicated in red text will guide the user to make valid entries for data integrity. Note: Form COA-1 entries will be matched to the USPS address validation to ensure correct address.			Screen 8
16 Spring Street Beaverton Illinois 97005
myRRB – Access to USPS Address Validation Occurs During Address Update Note: Address entries will be matched to the USPS address validation.		Screen 9

16 Spring Street

Beaverton, Illinois 97005

United States of America

16 Spring St.

Beaverton, IL 97005-1112

USA

myRRB – Confirm Change of Address The user can now verify and submit their change of address request.

Screen 10

16 Spring Street

Beaverton, IL97005

United States of America

94 Euclid Drive

Fort Lauderdale, FL 33309

United States of America

myRRB – Address Change Processing Update Status Provide information to the user on the status of their request, timeline expectation, and who to contact if they need assistance.

Screen 11

myRRB Account Information – Address Update Notification Note: See the banner above Your Profile.

Screen 12

myRRB – Examples of Form COA-1 Update address and Data Entry Verification/Integrity Rules Note: Error messages and invalid entries are displayed below in red text and provide guidance to the user to make valid entries for data integrity.		Screen 13