PURPOSE: The Numbering Administration Oversight Working
Group (NAOWG) of the North American Numbering Council (NANC) seeks
aggregated input from your organization as to the yearly performance
of the Routing Number Administrator (RNA) services. Responses
to the questions contained in this survey are intended to provide
information relative to your satisfaction with the performance of the
RNA.
Please
note that while the NANPA, Pooling and Routing Number Administration
functions have been combined, the websites and systems were separate
until 4Q 2024. Therefore, this survey requests input on the
performance of the Routing Number
Administrator (RNA),
and not the Pooling Administrator (PA) or North
American Numbering Plan Administrator (NANPA).
EVALUATION PERIOD: January 1, 2024 through December
31, 2024
SUBMISSION DEADLINE: 5 PM ET, March
31, 2025
QUALIFICATION: Respondents are
asked to submit only one (aggregated) survey per functional entity,
e.g., per service provider/other RNA user or per state or territorial
regulatory agency. If multiple surveys for an entity are
received, the NAOWG will consolidate the responses to ensure that one
response per entity type is counted.
SURVEY
DESCRIPTION: Your satisfaction ratings will be combined
with all other survey responses for each of the questions. Your
comments recorded in the comment box at the end of the survey are
strongly encouraged, especially if a rating of "Not Met"
has been selected. Specific examples of your experiences with
the RNA will provide valuable information concerning current
processes that are working well and in identifying areas where
process improvements are needed.
Please complete all fields marked with an asterisk "*".
FURTHER INFORMATION: Direct all inquiries to the following
NAOWG contacts:
Philip
Linse
Karen Riepenkroger
Lara Walt
Lumen
T-Mobile
Public Service Commission of
the
303-707-3844
913-315-8546
District of Columbia
philip.linse@lumen.com
karen.s.riepenkroger@t-mobile.com
202-626-9191
lwalt@psc.dc.gov
SURVEY
RESULTS:
Overall survey results will be incorporated into the NANPA/PA/RNA
2024 Performance Evaluation Report and
will be posted at NANC
- North American Numbering Council (nanc-chair.org).
We
have estimated that your response to this collection of information
will take an average of 15 minutes. Our estimate includes the
time to log into the website, read the instructions, look
through existing records, gather and maintain required data, and
actually complete and review the response. If you have any
comments on this estimate, or on how we can improve the collection
and reduce the burden it causes you, please write the Federal
Communications Commission, Office of Managing Director, AMD-PPM,
Washington, DC 20554, Paperwork Reduction Act Project
(3060-1307). We will also accept your PRA comments via the
Internet if you send an e-mail to PRA@fcc.gov.
Please
DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are not required
to respond to a collection of information sponsored by the Federal
government, and the government may not conduct or sponsor this
collection, unless it displays a currently valid OMB control
number and/or we fail to provide you with this notice.
This collection has been assigned an OMB control number of
3060-1307. THIS NOTICE IS REQUIRED BY THE PAPERWORK
REDUCTION ACT OF 1995,
PUBLIC LAW 104-13, OCTOBER 1, 1995, 44
U.S.C. SECTION 3507.
Privacy Act Statement
Authority:
The Commission is authorized to pursue this collection pursuant to
the authority contained in 47 U.S.C. §§ 151, 152, 154
(i)-(j) & (o), 155, 251(e)(1) & (3), 254, 257, 301, 303, 332,
402, 1302; and 5 U.S.C. §§ 602(c) and 609(a)(3).
Purpose:
The purpose of this performance satisfaction survey is to provide
input for the annual performance evaluation report of the Federal
Communications Commission (FCC) vendor(s) acting as administrator for
telephone number management functions. These functions may be
performed by one or multiple vendors under one or multiple
contracts. The relevant vendor contract(s) require that the FCC
and/or its designee shall develop and conduct a performance survey
for the administrator. The results of this customer
satisfaction survey will provide FCC with indicators regarding how
well the vendor(s) are acting as administrator. At least a
portion of the survey results will be incorporated into the annual
performance evaluation report. The survey will collect
personally identifiable information (PII) in the form of the survey
respondents’ business contact information, including the name
of entity representative submitting the survey. This PII needs
to be collected to help monitor the accuracy of the survey,
facilitate sending the respondent a copy of the survey, and allow any
necessary follow-up communications with the respondent.
Routine
Uses: The
FCC may release information provided in this form to individuals and
entities when necessary and appropriate under 5 U.S.C. § 552a(b)
of the Privacy Act to: the public in FCC releases of notices or
actions or when required to comply with federal laws or FCC
regulations requiring public disclosure of the information contained
in our records; to third parties, including individuals and
businesses in the communications industry and public safety, FCC
vendors and their contractors, and to other federal agencies or
state, local, U.S. territorial, and Tribal government entities to
administer, support, participate in, or receive information related
to, FCC programs and activities; or to ensure compliance with the
confidentiality and other rules regarding information sharing in the
FCC’s programs and activities; to other federal agencies or to
other administrative or adjudicative bodies before which the FCC is
authorized to appear; to federal, state, or local law enforcement
when FCC becomes aware of an indication of a violation or potential
violation of a civil or criminal statute, law, regulation, or order;
to Federal agencies, non-Federal entities, their employees, and
agents for the purpose of detecting and preventing fraud, waste, and
abuse in Federal programs; to non-federal personnel, including
contractors, grantees, and volunteers who have been engaged to assist
the FCC in the performance of a contract service, grant, cooperative
agreement, or other activity related to this system of records and
who need to have access to the records in order to perform their
activity; and, to appropriate agencies, entities, and persons
when the FCC suspects or has confirmed that there has been a breach
of information related to this system.
A
complete list of the routine uses can be found in the system of
records notice associated with this collection, FCC-2, Business
Contacts and Certifications, posted at
https://www.fcc.gov/managing-director/privacy-transparency/privacy-act-information.
Disclosure:
Responding to this survey is voluntary. However, if you do not
respond, it will harm the ability of the FCC to evaluate the
vendor(s) performance pursuant to their contracts and the FCC will
lack the necessary information to modify the vendor(s) policies and
procedures. This will, in turn, harm the FCC’s ability to
meet its policy goals related to numbering.
Full Name of Entity*: _________________________________________________
First & Last Name of Contact*: _________________________________________________
Street Address*: _________________________________________________
City*: _________________________________________________
State*: _________________________________________________
Zip*: _________________________________________________
Phone Number*: _________________________________________________
Email Address*: _________________________________________________
( ) Yes
( ) No
_________________________________________________
( ) Service Provider or Other RNA user that is not a State or Territorial Regulatory Agency
( ) State or Territorial Regulatory Agency
The following chart defines the Satisfaction Ratings that are to be used by you on the survey form to indicate your satisfaction with the RNA’s performance for the evaluation period of January 1, 2024 – December 31, 2024:
Satisfaction Rating |
Used when the RNA... |
MET
|
|
NOT MET |
|
NOT APPLICABLE (N/A) |
|
Routing Number Administrator (RNA)
|
Met |
Not Met |
N/A |
The RNA provided timely, accurate, and courteous service when processing pseudo-Automatic Number Identification (p-ANI) applications. |
( ) |
( ) |
( ) |
Routing Number Administration System (RNAS) Functionality
|
Met |
Not Met |
N/A |
RNAS provided users the ability to effectively request, modify or return p-ANIs, input forecasts and annual utilization reports, and access existing data and reports. |
( ) |
( ) |
( ) |
RNA Website and Reports*
|
Met |
Not Met |
N/A |
The existing RNA website (www.nationalpani.com) and the new combined NANPA website (www.nanpa.com) were accessible, easy to navigate, and provided accurate and up-to-date information and reports. |
( ) |
( ) |
( ) |
|
Met |
Not Met |
N/A |
RNA representative(s) provided customer service and assistance when needed (for example, Help Desk support), and responded to inquiries in a timely manner. |
|
|
|
RNA Industry Activities
|
Met |
Not Met |
N/A |
The RNA representative(s) effectively participated in and contributed to the resolution of p-ANI related issues at industry forums (e.g., the Industry Numbering Committee (INC) or the Emergency Services Interconnection Forum (ESIF)). |
( ) |
( ) |
( ) |
|
Met |
Not Met |
N/A |
NANPA provided sufficient testing and training for service providers and state and territorial regulators so that the transition from the separate NAS/PAS/RNAS systems to the Combined NAS did not unreasonably delay the processing of p-ANI applications by service providers or the processing of information requests by state and territorial regulators. |
|
|
|
|
Met |
Not Met |
N/A |
The new combined NAS provided similar or better functionality. |
|
|
|
Overall Assessment of the RNA*
|
Met |
Not Met |
N/A |
Based upon your experiences in the current performance year, how would you rate the RNA's overall service? |
( ) |
( ) |
( ) |
Comments on Assessment of the RNA
Provide comments to explain your assessment of the RNA including any experiences you may have had, positive or negative, and describe the situation and the outcome. Your comments are encouraged and appreciated.
____________________________________________
____________________________________________
____________________________________________
____________________________________________
Your responses have been submitted.
Thank you for taking the 2024 RNA Performance Survey.
Overall survey results will be incorporated into the NANPA/PA/RNA 2024 Performance Evaluation Report and will be posted at NANC - North American Numbering Council (nanc-chair.org).
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Riepenkroger, Karen |
| File Modified | 0000-00-00 |
| File Created | 2024-10-26 |