WB FMLA Customer Service Survey

U.S. Department of Labor, Women’s Bureau

FMLA Customer Service Survey Questions

OMB Control Number 1225-0059

Expiration Date: February 29, 2024

1. Overall satisfaction of the content of information provided?

   • Excellent

   • Good

   • Neutral

   • Fair

   • Poor

 

2. Which topics would you like to learn more about?

   • Gender-based Violence and Harassment

   • Childcare

   • Workplace Rights

   • Equal Pay

   • Apprenticeship/Higher Paying Jobs

   • Other

 

3. How did you hear about this webinar?

   • Women's Bureau Communications

   • Email

   • Social Media

   • Friend

   • Other

 

4. How could we improve this program?

   • Open dialogue box

 

5. Have you ever had the need for FMLA?

   • Yes - I could not afford unpaid leave

   • Yes - But I was not eligible for FMLA

   • Yes - My employer denied my FMLA request

   • Yes - But I did not know I was eligible

   • Yes - I used my FMLA entitlement

   • No - I was able to use other paid leave programs through my state, local government, or employer

   • No - I never needed to use FMLA

 

6. Does your state offer Paid Family Leave?

   • Yes

   • No

   • I do not know

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 5 minutes per response, including time for reviewing instructions, searching existing data sources, gathering, and maintaining the data needed, and completing and reviewing the collection of information. Your response is voluntary. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, by email (wb-western@dol.gov) and reference the OMB Control Number 1225-0059.