Satisfaction Survey

U.S DEPARTMENT OF HEALTH & HUMAN SERVICES

Office of the Secretary
Assistant Secretary for Public Affairs
Washington, D.C. 20201

To:

The Office of Management and Budget (OMB)

From:

Brandi Chigewe

Date:

February 21, 2024

Re:

OMB# 0990-0379: Satisfaction Survey (HHS.gov Continuous Improvement Survey)

The Office of the Assistant Secretary of Public Affairs (ASPA) is requesting a non-substantial change
request to modernize the current HHS.gov Satisfaction survey. This collection of information is
necessary to enable HHS to garner customer and stakeholder feedback. The primary objectives are to
determine whether HHS communications products: 1) meet the needs of the audience; 2) use
effective mediums for delivering messages to audiences; 3) motivate the expected impact or change;
4) require mid-course corrections; and 5) require change in development and dissemination strategies
for future communications.