REAC Survey_Medallia_Not Present

As a valued resident of Public Housing and/or Multi-family Housing
from the U.S. Department of Housing and Urban Development (HUD),
we want to better understand your customer experience and service
satisfaction with our inspection process. Your feedback helps us improve
the quality of HUD’s affordable housing service delivery. This survey is
voluntary and anonymous.​​

This survey takes 5 minutes to complete.​​

Please do not submit personally identifiable information using this
form, such as a phone number or your unit number.​​

If you have any questions regarding your REAC inspection, please feel
free to contact the Real Estate Assessment Center Technical Assistance
Center, or TAC, at 1-888-245-4860. TAC hours are Monday through
Friday, 7:00 a.m. to 8:30 p.m. Eastern Time. TAC will respond to
voicemail messages within 2-3 business days. TAC can also be reached
through email at REAC_TAC@hud.gov or via the REAC TAC Customer
Community Portal.
Portal. If you need direct assistance with a HUD program or
service, please contact HUD’s Customer Service Center at 1-800-9552232. HUD’s Customer Service hours are Monday through Friday, 9:00
a.m. to 5:00 p.m. Eastern Time ​

HUD's Privacy Policy​​

Disclaimer:

OMB Control Number:2511-0001
Expiration Date:09/30/2024

According to the Paperwork Reduction Act of 1995, no
persons are required to respond to a collection of information
unless such collection displays a valid OMB control number.
The time required to complete this information collection is
estimated to average 5 minutes. All responses to this
collection of information are voluntary. If you have comments

or concerns regarding this collection, please contact
cx@hud.gov.
 Required

I was present during the HUD inspection process.
Yes
No
 Required

I trust HUD to provide housing that is safe and habitable.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

How would you rate your satisfaction with your housing conditions?










How would you rate your experience with HUD’s inspection process?










What can we do to improve the HUD inspection process?   (not required
for survey completion)

 Required

The inspection is a valuable service.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

 Required

I was treated fairly throughout the inspection process.
Strongly Disagree
Disagree
Neither Agree nor Disagree
Agree
Strongly Agree

Is there anything else you would like to share with us? (not required for
survey completion)

Finish

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