Appeals Follow-up

APPEALS FOLLOW-UP
1) Was the appeal process and supervisory standards relating to your appeal adequately explained during
the introductory call?
☐Yes
☐No
2) Were you provided with an acceptance letter within seven days of submitting your written appeal?
☐Yes
☐No
3) If you responded “No” to Q. 2, were you informed that the acceptance decision would be delayed?
☐Yes
☐No
4) Was the appeal processed in compliance with the Bank Appeals Process Bulletin (OCC 2013-15) and
consistent with information provided during the introductory call?
☐Yes
☐No
5) Was the Ombudsman’s decision based on the supervisory standards conveyed during the introductory call and
acceptance letter?
☐Yes
☐No
6) Was the appeal finalized within 45 days?
☐Yes
☐No
7) If you responded “No” to Q. 6, were you informed that the appeal decision would be delayed?
☐Yes
☐No
8) Were you contacted 60 days after the Ombudsman rendered a decision for a follow-up?
☐Yes
☐No
9) Has the bank encountered any actions or behavior by the supervisory office that may appear to be retaliatory
or a repercussion of filing an appeal with the Ombudsman’s Office?
☐Yes
☐No
If so, please provide details.

10) Please indicate the extent to which you agree or disagree with the following statement. Your actual
experience with the appeals process was consistent with the process outlined by the Ombudsman’s Office
or the Bank Appeals Process Bulletin (OCC 2013-15).
☐1. Completely Agree
☐2. Agree
☐3. Somewhat Agree / Somewhat Disagree
☐4. Disagree
☐5. Complete Disagree
11) Please provide any additional comments regarding timeliness, process consistency, or follow-up.