MICS-CATI CMS Phone Prompting Scripts

MICS: CATI-CMS Phone Prompting Specifications
Inputs
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TI NAME
RESPONDENT NAME
NSDUH COMPLETION DATE
RESPONDENT-SPECIFIC SCHEDULER LINK
MICS DATA COLLECTION END DATE

1

TW
ASK

All respondents

INTERVIEWER: WHAT DO YOU WANT TO DO?
<1> CONTINUE WITH THIS CASE
<2> REVIEW RECORD OF EVENTS
<3> VIEW RESPONDENT NAME
<4> REVIEW/ENTER CASE-LEVEL COMMENTS
<6> SAVE THE CURRENT CASE; GET ANOTHER CASE; OR EXIT CATI-CMS
<7> SCHEDULE A CALLBACK
<9> CALL-IN CASE
<17> GO TO SYMPHONY
<90> SPECIAL OPTIONS

NEXT

NOTE

1: AUTO_DIAL
2: CASE HISTORY
3: ROSTER LINES
4: CASE COMMENTS
6: EXIT CASE
7: SCHEDULER
17: CASETOOLS
90: SPECIAL OPTIONS
Auto dialer should route to SCHED_INTRO after dialing
CATI-CMS Screen – not respondent-facing

2

SCHED_INTRO
ASK

All respondents

OUTBOUND SCRIPT:
Hello, my name is [TI NAME] from RTI International in North Carolina. I’m calling in regard to a study sponsored
by the U.S. Department of Health and Human Services.
May I please speak with [R NAME]?
INBOUND SCRIPT:
Hello, my name is [TI NAME] from RTI International in North Carolina. I had called in regard to a study
sponsored by the U.S. Department of Health and Human Services.
We had previously called in an attempt to reach [R NAME], are they available?
<1> YES, [R NAME] IS AVAILABLE OR SPEAKING
<2> NO, [R NAME] IS NOT AVAILABLE
<3> NO, NO ONE AT ADDRESS WITH THAT NAME
<6> LANGUAGE BARRIER
<9> REFUSAL

NEXT

1: SCHED_ACC
2: RESCHEDULE
3: INCORRECT CONTACT INFO
6: LANGUAGE BARRIER
9: PREREF

NOTE

CATI-CMS Screen

3

RESCHEDULE
ASK

If SCHED_INTRO=2

When would be a better time to speak with [R NAME] or can they be reached at another number?
<1> SET APPOINTMENT
<2> UPDATE PHONE NUMBER
NEXT

1: CATI-CMS SCHEDULER
2: OPEN ROSTERLINES

NOTE

CATI-CMS Screen

4

PREREF
ASK

If SCHED_INTRO=9

INTERVIEWER: SPECIFY THE STRENGTH OF THE REFUSAL.
<1> REFUSAL
<2> HOSTILE REFUSAL

NEXT

REFUSAL_DESCRIPTION

NOTE

CATI-CMS Screen

5

REFUSAL_DESCRIPTION
ASK

After REFUSED

INTERVIEWER: DESCRIBE WHAT HAPPENED DURING THE REFUSAL. (CHECK ALL THAT APPLY.)
<1> HUNG UP BEFORE INTRO
<2> HUNG UP DURING INTRO (BEFORE AFFILIATION)
<3> HUNG UP DURING INTRO (AFTER AFFILIATION)
<4> “TOO BUSY” / “NO TIME”
<5> “NOT INTERESTED”
<6> ASKED ABOUT PURPOSE OF THE STUDY
<7> ASKED HOW LONG SURVEY WILL TAKE
<8> ASKED HOW WE GOT TELEPHONE NUMBER
NEXT

THANK_EVT

NOTE

CATI-CMS Screen

6

SCHED_ACC
ASK

If SCHED_INTRO=1

(INTERVIEWER: READ ONLY IF RESPONDENT DID NOT ANSWER PHONE: Hello, my name is [TI NAME] from RTI
International in North Carolina. I’m calling on behalf of a study sponsored by the Department of Health and
Human Services (DHHS).
Our records indicate that you completed the National Survey on Drug Use and Health on [DATE OF INTERVIEW]
and were then selected for and agreed to a follow-up interview. Is this information accurate?
<1> YES
<2> NO
<8> DON’T KNOW
<9> REFUSED

NEXT

1: SCHED_ATT
2: END
8: END
9: END

NOTE

CATI-CMS Screen

7

SCHED_ATT
ASK

If SCHED_ACC=1

The purpose of this call is to schedule the follow-up interview. If you would like, I can help you pick a date and
time that works for you. You have until [DATA COLLECTION END DATE] to participate and the interview must be
scheduled at least 4 days before the date of the actual interview.
Would you like to schedule your follow-up interview?
<1> YES
<2> NO
<8> DON’T KNOW
<9> REFUSED

NEXT

1: SCHED_LINK
2: END
8: END
9: END

NOTE

CATI-CMS Screen

8

Commented [SL1]: added the word "actual" for clarity but
probably not needed. I tend to shy away from language that
indicates someone "has to do x,y,x" Not everyone responds well to
that

SCHED_LINK
ASK

If SCHED_ATT=1

CLICK TO LAUNCH ONLINE SCHEDULING SYSTEM: [RESPONDENT-SPECIFIC SCHEDULER LINK]
INPUT “1” TO MOVE FORWARD, AFTER SCHEDULING OR ATTEMPTING TO SCHEDULE.
<1> MOVE FORWARD

NEXT

1: SCHED_RESULT

NOTE

CATI-CMS Screen

9

SCHED_RESULT
ASK

If SCHED_LINK=1

INTERVIEWER: WHAT WAS THE OUTCOME OF THE INTERVIEW?
<1> INTERVIEW SCHEDULED
<4> INTERVIEW NOT SCHEDULED – NO TIMES THAT WORKED
<6> INTERVIEW NOT SCHEDULED – REFUSAL
NEXT

END

NOTE

CATI-CMS Screen
<6> = Symphony Code 1405

10

END
ASK

All respondents

These are all the questions I have. Thank you for your time.
<1> END

NEXT
NOTE

Allow for case notes and then End.
CATI-CMS Screen
If any screens were marked as refusal and sent to END, Symphony Code: 1405.

11

ANSPROMPT1
ASK

If dial result is answering machine

Hello, my name is [TI NAME] from RTI International in North Carolina. I’m calling on behalf of a study sponsored
by the Department of Health and Human Services (DHHS). I’m calling to schedule your follow-up interview to
the National Survey on Drug Use and Health.
Please have [R NAME] call us back at xxx-xxx-xxxx at their earliest convenience.
Thank you and have a great day.
<1> LEFT MESSAGE
<2> SOMEONE PICKED UP
<3> UNABLE TO LEAVE MESSAGE

NEXT

1: Answering machine status, exit
2: Go to SCHED_INTRO screen
3: Ring-no-answer status, exit

NOTE

CATI-CMS Screen

12