Office of Weights and Measures Services Survey

Generic Clearance for Customer Service-Related Data Collections

0693-0031-OWM-Services-CollectionInstrument-2024Jul17.xlsx

Office of Weights and Measures Services Survey

OMB: 0693-0031

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Overview

OWM-0693-0031
Drop-downs


Sheet 1: OWM-0693-0031

NOTE: A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with an information collection subject to the requirements of the Paperwork Reduction Act of 1995 unless the information collection has a currently valid OMB Control Number. The approved OMB Control Number for this information collection is 0693-0031. Without this approval, we could not conduct this survey/information collection. Public reporting for this information collection is estimated to be approximately 3 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the information collection. All responses to this information collection are voluntary. Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing this burden to the:
National Institute of Standards and Technology,
Attn: Isabel Chavez Baucom; isabel.chavez.baucom@nist.gov
OMB Control No.: OMB Control No 0693-0031. Expiration Date: 08/31/2024












Directions: OWM has scheduled virtual training webinars for select topics for the Weights and Measures community.










Please indicate your evaluation of each item by circling the appropriate score and include additional comments where applicable.










Use the bottom of the second page if necessary.






















Select which training events that you have attended and/or would like to attend:






















1. Overall Satisfaction:



Don't know or Doesn't Apply Disagree > > > > Agree
This event met my expectations:



0 1 2 3 4 5 6
I would recommend this event to others:



0 1 2 3 4 5 6












2. Satisfaction: Accessibility (Check all that apply). 










Select the preferred training modes that you would like to use to participate in OWM Training and Outreach










Select the preferred venue for training, education and outreach would be of most value to your programs.






















3. Satisfaction: Responsiveness:



Don't know or Doesn't Apply Inadequate Poor Acceptable Good Very Good Outstanding
Professionalism and courtesy of NIST staff:



0 1 2 3 4 5 6
Timeliness of delivery to respond to questions and inquiries:



0 1 2 3 4 5 6
Select the best or preferred mechanisms to interact with OWM Instructors and Technical Advisors  (Check all that apply).


































4. Application




Don't know or Doesn't Apply Not Important Somewhat Important Moderately Important Important Very Important
How important is a return to in-person training to your program/job?




0 1 2 3 4 5
If you ranked this as (3) moderately important or greater, than please note what type of training is the highest priority (free form text response). 


































May we contact you in 45 days to follow up on the application of this service?








Yes No
Contact Information:
Name:










Address:










Phone/Email:










Member Type (drop-down list):

















5. Needs Assessment










I need the following additional virtual training webinar topics to improve performance of my responsiblities:


































NOTE: A Federal agency may not conduct or sponsor, and a person is not required to respond to, nor shall a person be subject to a penalty for failure to comply with an information collection subject to the requirements of the Paperwork Reduction Act of 1995 unless the information collection has a currently valid OMB Control Number. The approved OMB Control Number for this information collection is 0693-0031. Without this approval, we could not conduct this survey/information collection. Public reporting for this information collection is estimated to be approximately 5 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the information collection. All responses to this information collection are voluntary required to obtain benefits. Send comments regarding this burden estimate or any other aspect of this information collection, including suggestions for reducing this burden to the:
National Institute of Standards and Technology,
Attn: Isabel Chavez Baucom; isabel.chavez.baucom@nist.gov
OMB Control No.: OMB Control No 0693-0031. Expiration Date: 08/31/2024












45 Day Follow-Up Questions






















1. If you applied some aspect of this product/service, what did you apply and what has been the impact? Please describe.
















































2. If you have not applied any aspect of this product/service, but intended to do so, what are the barriers that have prevented your implementation?
Please explain.











Sheet 2: Drop-downs

List of Events Preferred Training Modes Preferred Venue for Training Preferred Mechanisms  Member Type
·        Laboratory Metrology  In-person facilitated by Instructor  NIST campus, Gaithersburg, Maryland  Designated office hours  City Director/Sealer 
o        Fundamental and Laboratory Auditing Program (LAP) Problems Preparation Course (2103)  Webinar facilitated by Instructor  NIST campus, Boulder, Colorado  Email responses  City W&M Official 
o        Basic Uncertainty Concepts (2500)  Self-paced (independent study/online portal)  NIST Manufacturing Extension Partnership (MEP) Centers  Chat channels  Consultant 
o        Calibration Certificate Eval (2506)  In-person + Webinar  In conjunction with regional or state Weights and Measures association meetings  Topical forums  County Director/Sealer 
o        Calibration Method Validation (2510)  In-person + Self-paced   State government hosts  Other (please describe)   County W&M Official 
o        Conducting an Effective Management Review (2515)  Webinar + Self-paced   Regional Measurement Assurance Program (RMAP) meetings 
Education – International 
o        Contract Review (2520)  In-person + Webinar + Self-paced   In conjunction with professional conferences (e.g., NCSLI, MSC, ASQ). 
Education – U.S. 
o        Document Control and Record Keeping (2525) 
Industry facilities  
Federal (other than NIST) 
o        Internal Auditing Best Practices (2535) 
Higher education facilities (e.g., universities, colleges) 
General Public 
o        Measurement Assurance Basics (2540) 
Other (please describe)  
Government – International 
o        Proficiency Testing Follow Up Actions and Root Cause Analysis (2560) 


Industry – International 
o        PT Analysis Using NIST Tools (2565) 


Industry – U.S. 
o        Laboratory Administration Workshop Online (2660) 


Instructor 
o        Software Verification and Validation (2570) 


Media 
o        State Laboratory Annual Submission Process (2575) 


NIST 
o        Lab Metrology Info Hour - Assessing Field Standards for Calibration and Use (2990) 


Non-Profit Organization 
·        Laws and Regulations 


Retired 
o        NIST Handbook 130 - Overview of the Uniform Packaging and Labeling Regulation (3510) 


State & Local Government (Non-W&M) 
o        NIST Handbook 130 - Examination Procedure for Price Verification (3512) 


State Director 
o        NIST Handbook 133 - How to Test Animal Bedding (3521) 


State W&M Official 
o        NIST Handbook 133 - Overview of Handbook 133 (3522) 


Trade Association 
o        Weights and Measures Inspections - Evidence, Search and Seizure, and Due Process (3530) 


Other (specify)_____________ 
o        LPG (Propane) - Verifying the Net Contents of 20 lb Cylinders (Part 1) (3531) 



·        Metric Program 



o        Info Session-Metric System Education Resources (6000) 



o        Measurement System Basics: SI & U.S. Customary Units for Regulatory Officials (6002) 



o        Info Session-Metric System Estimation (6100) 



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