Published 30 Day Notice

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Federal Register / Vol. 89, No. 141 / Tuesday, July 23, 2024 / Notices
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(5) Interactions with DOI Personnel
and Contractors. Questions will range
from timeliness and quality of
interactions to skill level of staff
providing the assistance, as well as their
courtesy and responsiveness during the
interaction.
(6) General demographics. Some
general demographics may be gathered
to augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visitation logistics including timing,
distance traveled, and costs, as well as
general characteristics (e.g., race, age,
residency, etc.) about themselves and
their group.
(7) Experience and perceptions. This
topic focuses on gathering specific
details about the DOI experiences
including logistics and planning,
motivation for participating, and
activities, as well as perceptions about
the values, interactions, and activities.
Similar to demographics, this
information may augment satisfaction
questions so that we can better
understand the customer and improve
how we serve that customer.
All requests to collect information
under the auspices of this proposed
renewal will be carefully evaluated to
ensure consistency with the intent,
requirements, and boundaries of this
programmatic clearance. Interior’s
Office of Policy Analysis will conduct
an administrative and technical review
of each specific request in order to
ensure statistical validity and
soundness. All information collections
are required to be designed and
deployed based upon acceptable
statistical practices and sampling
methodologies, and procedures that
account for and minimize non-response
bias, in order to obtain consistent, valid
data and statistics that are
representative of the target populations.
Title of Collection: DOI Programmatic
Clearance for Customer Satisfaction
Surveys.
OMB Control Number: 1040–0001.
Form Number: DI–4010.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public: DOI
customers, stakeholders, and partners.
We define customers as anyone who
uses, or could potentially use, DOI
resources, products, or services. This
includes past, current, and potential
customers (e.g., the American public,

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representatives of the private sector,
academia, and other government
agencies). We define stakeholders to
mean groups or individuals who have
an expressed interest in and who seek
to influence the present and future state
of DOI’s resources, products, and
services. We define partners as those
groups, individuals, and agencies who
are formally engaged in helping DOI
accomplish its mission.
Total Estimated Number of Annual
Respondents: 65,000.
Total Estimated Number of Annual
Responses: 65,000.
Average Completion Time per
Response: 10 minutes.
Total Estimated Number of Annual
Burden Hours: 10,833 hours.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2024–16124 Filed 7–22–24; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[245D0102DM, DS600000,
DLSN00000.000000, DX6CS25; OMB Control
Number 1090–0011]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget; DOI Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Office of the Secretary, Interior.
Notice of information collection;
request for comment.

AGENCY:
ACTION:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Office of the Secretary are proposing
to renew an information collection, with
revisions.
DATES: Interested persons are invited to
submit comments on or before August
22, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
SUMMARY:

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notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under Review—Open for
Public Comments’’ or by using the
search function. Please provide a copy
of your comments to the Departmental
Information Collection Clearance Officer
(ICCO), 1849 C Street NW Washington,
DC 20240; or by email to PRA@
ios.doi.gov. Please reference Office of
Management and Budget (OMB) Control
Number 1090–0011 in the subject line of
your comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Jeffrey Parrillo,
Departmental ICCO, 1849 C Street NW
Washington, DC 20240; by telephone
202–208–7072; or by email to PRA@
ios.doi.gov. Individuals in the United
States who are deaf, deafblind, hard of
hearing, or have a speech disability may
dial 711 (TTY, TDD, or TeleBraille) to
access telecommunications relay
services. Individuals outside the United
States should use the relay services
offered within their country to make
international calls to the point-ofcontact in the United States. You may
also view the ICR at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other
Federal agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on April 12,
2024 (89 FR 25895). No comments were
received.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we are again soliciting
comments from the public and other
Federal agencies on the proposed ICR
that is described below. We are
especially interested in public comment
addressing the following:
(1) Whether or not the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether or not the
information will have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of

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Federal Register / Vol. 89, No. 141 / Tuesday, July 23, 2024 / Notices

information, including the validity of
the methodology and assumptions used;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) How might the agency minimize
the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of response.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: This information collection
activity will garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback, we mean
information that provides useful
insights on perceptions and opinions
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences, and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative,
and actionable communications
between the Agency and its customers
and stakeholders. It will also allow
feedback to contribute directly to the
improvement of program management.
Requests under this generic clearance
will be submitted to OMB via Form DI–
4011, ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.’’
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable

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results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: the
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
The types of collections that this
generic clearance covers include, but are
not limited to:
• Customer comment cards/
complaint forms;
• Focus Groups of customers,
potential customers, delivery partners,
or other stakeholders;
• One-time or panel discussion
groups;
• Moderated, un-moderated, inperson, and/or remote-usability studies;
• Qualitative customer satisfaction
surveys (e.g., post-transaction surveys;
opt-out web surveys);
• Customer satisfaction qualitative
surveys (e.g., those designed to detect
early warning signs of dissatisfaction
with agency service delivery); and
• Advance testing of noncontroversial information collections,
including Federal forms, as part of focus
groups, in-person observations of users’
perceptions of the forms and questions
(cognitive testing), web-based
experiments, and randomized
controlled experiments to refine
questions (in accordance with OMB
Memorandum ‘‘Testing and Simplifying
Federal Forms’’, August 9, 2012).
A proposed collection for approval
under this generic clearance will only
be submitted to OMB if it meets the
following conditions:
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency;
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
• Information gathered will be
qualitative; the collections will not be
designed or expected to yield
statistically reliable results or used as
though the results are generalizable to
the population of study ;

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• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• With the exception of information
needed to provide renumeration for
participants of focus groups and
cognitive laboratory studies, personally
identifiable information (PII) is
collected only to the extent necessary
and is not retained; and
• Bureaus/offices will utilize the preapproved Suite of Questions when
developing questionnaires for
submission to OMB under the DOI ‘‘Fast
Track’’ generic clearance.
Questionnaires should be limited to no
more than 15 questions (with a
maximum of 2 open-ended questions)
and should take no longer than 10–15
minutes to complete.
Proposed Revisions
We propose to revise the Suite of
Questions to incorporate the following
updates:
(1) Add questions related to:
a. Tribal specific areas of Department
of the Interior work.
b. Communication use and
preferences.
c. Planning and logistics, including
expenses, activities, motivations and
future plans.
d. Science and resources
e. Program evaluation, including
quality and feedback on research
activities and products.
f. Conservation and restoration
training, safety, and respondent/
organization roles.
g. Hunting experience and satisfaction
h. Organization details and roles
i. Opinions regarding participation in
a survey.
j. Use of mobile application
technology.
k. Preference for technology platforms
used for virtual meetings.
(2) Modify existing questions to:
a. Be applicable to a wider range of
the Department of the Interior Bureaus
and Offices.
b. Streamline response options to
reflect best practices used in other
Federal land management collections.

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Federal Register / Vol. 89, No. 141 / Tuesday, July 23, 2024 / Notices
c. Correct grammar, punctuation, and
minor wording changes to improve
clarity.
d. Address recent updates to OMB’s
Statistical Policy Directive No. 15:
Standards for Maintaining, Collecting,
and Presenting Federal Data on Race
and Ethnicity.
(3) Remove questions which are
duplicative of other questions contained
in the Suite of Questions.
(4) Clarify and streamline the use of
the Likert scale questions to measure
opinions, attitudes, or behaviors more
accurately.
A copy of the draft suite of questions
is available to the public for viewing by
submitting an email request to the
Departmental Information Collection
Clearance Officer as provided in the FOR
FURTHER INFORMATION CONTACT section of
this notice.
Title of Collection: DOI Generic
Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery.
OMB Control Number: 1090–0011.
Form Number: DI–4011.
Type of Review: Revision of a
currently approved collection.
Respondents/Affected Public:
Individuals/households; businesses;
and, State, local, and Tribal
governments.
Total Estimated Number of Annual
Respondents: 95,000.
Total Estimated Number of Annual
Responses: 95,000.
Estimated Average Completion Time
per Response: 10 minutes.
Total Estimated Number of Annual
Burden Hours: 15,833 Hours.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2024–16125 Filed 7–22–24; 8:45 am]
BILLING CODE 4334–63–P

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DEPARTMENT OF THE INTERIOR
Office of the Secretary
[24XD4523WS DS64900000
DWSN00000.000000 DP.64916; OMB Control
Number 1093–0011]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget for Review
and Approval; DOI Talent Registration
Office of the Secretary, Interior.
Notice of information collection;
request for comment.

AGENCY:
ACTION:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Office of the Secretary are proposing
to renew an information collection.
DATES: Interested persons are invited to
submit comments on or before August
22, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under Review—Open for
Public Comments’’ or by using the
search function. Please provide a copy
of your comments to Jeffrey Parrillo,
1849 C Street NW, Washington, DC
20240; or by email to DOI-PRA@
ios.doi.gov. Please reference OMB
Control Number 1093–0011 in the
subject line of your comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Jeffrey Parrillo by
email at DOI-PRA@ios.doi.gov, or by
telephone at 202–208–7072. Individuals
in the United States who are deaf,
deafblind, hard of hearing, or have a
speech disability may dial 711 (TTY,
TDD, or TeleBraille) to access
telecommunications relay services.
Individuals outside the United States
should use the relay services offered
within their country to make
international calls to the point-ofcontact in the United States. You may
also view the ICR at http://www.reginfo.
gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other
Federal agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
SUMMARY:

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public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on January
18, 2024 (89 FR 3414). Two comments
were received but neither comment
addressed the information collection.
No action was taken.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we are again soliciting
comments from the public and other
Federal agencies on the proposed ICR
that is described below. We are
especially interested in public comment
addressing the following:
(1) Whether or not the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether or not the
information will have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information, including the validity of
the methodology and assumptions used;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) How might the agency minimize
the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of response.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: DOI Talent is the
Department of the Interior’s (DOI)
shared services system to maintain and
validate training records, manage class
rosters and transcripts for course
administrators and the student or
learner, meet Federal mandatory
training and statistical reporting
requirements, and manage other
programmatic functions related to
training and educational programs.
DOI collects personal information
from students in order to communicate
training opportunities, manage course

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