Burden Estimate 2020

CQFASD_burden_2020_20201011-CB.xlsx

Collection of Qualitative Feedback on Agency Service Delivery

Burden Estimate 2020

OMB: 3137-0081

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Estimated Annual Reporting Burden

No. of Respondents Annual Frequency per Response Hours per Response Total Hours Cost
Customer Satisfaction Surveys 8,233 6 0.20 1646.60 $47,916.06
Focus Groups 100 1 1.00 100.00 $2,910.00
Usability Testing 821 2 0.42 344.82 $10,034.26
Small Discussion Groups 200 1 1.00 200.00 $5,820.00
Customer Comment Card/Complaint Form 500 1 0.17 85.00 $2,473.50
TOTALS 9,854 11 2.79 2376.42 $69,153.82
Average

0.56









Customer Satisfaction Surveys-12min (=0.20 hr)





Focus Groups-60min (=1.0 hr)





Usability Tests-25min (=0.42 hr)





Small Discussion Groups -60min (=1.0 hr)





Customer Comment Card/Complaint Form -10 min (=0.17 hr)





Cost based on average mean of Museum and Library Professionals - $29.10/hr





April 2020:





https://www.bls.gov/oes/current/oes254012.htm



$29.77 Librarian
https://www.bls.gov/oes/current/oes254021.htm



$28.43 Museum Curator





$29.10 Average
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