2. Draft ASMB communication package (in English) for 2024

Consumer Financial
Protection Bureau

American Survey of Mortgage Borrowers
*1234567*
<1234567>

,

<101>

[DATE]

Please help us with an important national survey.
Why did
I get this
survey?

The best way to understand the experiences of mortgage borrowers is to
hear directly from you. This questionnaire covers various topics related to
your property, mortgage, and other housing costs.
The Federal Housing Finance Agency and the Consumer Financial

Who is the Protection Bureau are working together on this study. Understanding your
sponsor? experiences helps us to improve the mortgage process for future
borrowers.

What
should I
do?

Complete the enclosed questionnaire and return it in the postage-paid
envelope. If you prefer, you can complete the survey online – see box below.
Enclosed is $10 to thank you for taking this survey. We will send an
additional $20 when we receive your completed survey.

If you have any questions or need assistance completing this survey due to a disability, please call
us toll free at 1-855-339-7877, TTY #711 or visit our web sites, www.fhfa.gov/asmb or
www.consumerfinance.gov. The survey is voluntary. Your answers will not be connected to your
name or any other identifying information. We hope you return the completed questionnaire.
Sincerely,
Anju Vajja
Deputy Director for Research and Statistics
Federal Housing Finance Agency
fhfa.gov

Janis K. Pappalardo
Deputy Associate Director for Research,
Monitoring, and Regulations
Consumer Financial Protection Bureau
consumerfinance.gov

To take the survey online:

Web
Mobile

Go to www.ASMBsurvey.com and enter your unique access code:
<123 456 789> and your 5-digit zip code.
Text your unique access code <123 456 789> to (866) 774-6052 to
receive a link to start your survey or scan the QR code.

Consumer Financial
Protection Bureau

American Survey of Mortgage Borrowers

*1234567*
<1234567>

,

<101>

September 23, 2024

Last week we sent you a request to help with a study we are conducting to better understand the
experiences of mortgage borrowers today.
It is important that we hear from you. Whether or not you found it challenging to be a mortgage
borrower over the last few years, all experiences are important to us. If you already responded,
thank you for your help. If not, we hope that you will do it soon.
To complete the survey on a computer or tablet, go to: www.ASMBsurvey.com.
Enter this unique access code: <123 456 789>
To complete the survey on a mobile device/smartphone, text your unique
access code <123 456 789> to (866) 774-6052 to receive a link to the survey
or scan the QR code.
As a thank you, we will send you $20 when we receive your completed survey.
If you have any questions or need assistance completing this survey due to a disability, please
call toll free at 1-855-339-7877, TTY #711 or visit our web sites www.fhfa.gov/asmb or
www.consumerfinance.gov.
Thank you for considering our request.

Anju Vajja
Deputy Director for Research and Statistics
Federal Housing Finance Agency
fhfa.gov

Janis K. Pappalardo
Deputy Associate Director for Research,
Monitoring, and Regulations
Consumer Financial Protection Bureau
consumerfinance.gov

Para leer esta carta en español por favor vea el dorso.

Consumer Financial
Protection Bureau

American Survey of Mortgage Borrowers

*1234567*
<1234567>

,

<101>

October 17, 2024

We are following up with our request for your help with a survey.
Why did
I get this
survey?
What
should
I do?

To the best of our knowledge, we have not heard from you.
If we made a mistake and you think you are not eligible for this survey,
please let us know by answering the first question in the questionnaire and
any remaining questions that would apply to you.
Complete the enclosed questionnaire and return it in the postage-paid
envelope. If you prefer, you can complete the survey online by following the
instructions below. We welcome hearing from you either way.
As a thank you for completing this questionnaire, we will send you $20
upon receiving your response.

If you have any questions or need assistance completing this survey due to a
Questions? disability, please call us toll free at 1-855-339-7877, TTY #711 or visit our web
sites, www.fhfa.gov/asmb or www.consumerfinance.gov.
Sincerely,

Anju Vajja
Deputy Director for Research and Statistics
Federal Housing Finance Agency
fhfa.gov

Janis K. Pappalardo
Deputy Associate Director for Research,
Monitoring, and Regulations
Consumer Financial Protection Bureau
consumerfinance.gov

To take the survey online:

Web
Mobile

Go to www.ASMBsurvey.com and enter your unique access code:
<123 456 789> and your 5-digit zip code.
Text your unique access code <123 456 789> to (866) 774-6052 to
receive a link to start your survey or scan the QR code.

Consumer Financial
Protection Bureau

American Survey of Mortgage Borrowers

*1234567*
<1234567>

,

<101>

October 28, 2024

This is our last request to you.
If you have not yet responded, please do so by November 8, 2024. If you have already
responded, thank you for taking part in this important national survey!
The results from this study are particularly important in helping us understand the current
experiences of mortgage borrowers today.
To complete the survey on a computer or tablet, go to: www.ASMBsurvey.com.
Enter this unique access code: <123 456 789> and your 5-digit zip code.
To complete the survey on a mobile device/smartphone, text your unique
access code <123 456 789> to (866) 774-6052 to receive a link to the survey
or scan the QR code.
If you have any questions or need assistance completing this survey due to a disability, please
call toll free at 1-855-339-7877, TTY #711 or visit our web sites www.fhfa.gov/asmb or
www.consumerfinance.gov.
If you still have your paper questionnaire, you can return the completed survey in the enclosed
pre-paid envelope.
As mentioned in our previous letters, we will send you $20 as a thank you for returning a
completed questionnaire.
Thank you for considering our request. We look forward to receiving your questionnaire.

Anju Vajja
Deputy Director for Research and Statistics
Federal Housing Finance Agency
fhfa.gov

Janis K. Pappalardo
Deputy Associate Director for Research,
Monitoring, and Regulations
Consumer financial Protection Bureau
consumerfinance.gov

Para leer esta carta en español por favor vea el dorso.

Consumer Financial
Protection Bureau

American Survey of Mortgage Borrowers

*1234567*
<1234567>

,

<101>

We want to thank you for participating in our survey of mortgage borrowers. Your
feedback is the best source of information to help us understand the experiences of
property owners today.
Enclosed is your $20 as promised.
With our sincerest thanks,

Anju Vajja
Deputy Director for Research and Statistics
Federal Housing Finance Agency
fhfa.gov

Janis K. Pappalardo
Deputy Associate Director for Research,
Monitoring, and Regulations
Consumer Financial Protection Bureau
consumerfinance.gov

Para leer esta carta en español por favor vea el dorso.