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Federal Register / Vol. 89, No. 162 / Wednesday, August 21, 2024 / Notices

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adhere to the Principles of Excellence as
outlined in the Executive Order. The
VA’s Principles of Excellence GI Bill®
School Feedback Tool leverages the
Salesforce platform to collect and
manage complaints. The complainants
access the complaint system through the
GI Bill website and eBenefits portal.
Veterans, family members, or other
members of the public are able to open
links at the VA website location and
enter the requested information.
Complainants are offered the
opportunity to review the information
in their complaint prior to clicking on
the submit button. Once a complaint is
submitted, the complainant receives an
email verifying that the complaint was
received.
At this point, the complaint is stored
in the complaint system and is available
to select VA employees for review. VA
reviews the complaint, and on behalf of
the complainant, shares the complaint
with the institution which is subject of
the complaint. VA requests the
institution to formally respond to the
complaint within 90 days. If an
institution fails to respond within 90
days, VA will contact the institution
and request a status update.
Once VA receives a response from the
institution, VA will forward the
response to the complainant. At this
point, VA will close the case. Valid
complaints received are transmitted to
the central repository at FTC Consumer
Sentinel. The information in the central
repository is the same information
provided by the complainant.
Authorized law enforcement officials
who have been granted access to the
FTC Consumer Sentinel database have
access to view all complaints. The
respondent submits a complaint about
an educational institution online
through either the GI Bill website or the
eBenefit portal. The information
gathered can only be obtained from the
individual respondents. Valid
complaints will be accepted from third
parties. The Feedback Tool process for
VA’s complaint system data elements
include:
Institution/Employer: There are over
36,000 educational institutions that are
approved for VA education benefits.
Anonymous Complaints: The
Feedback Tool Complaint System
allows for a user to file anonymous

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complaints. Based on working group
discussions with CFPB and FTC, VA
believes that allowing anonymous
complaints will garner more ground
truth on what is happening with
Veterans using their education benefits
at different schools.
Required fields: As a result of
allowing anonymous complaints, many
of the fields will not be required by VA.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 89 FR
51392, June 17, 2024.
Affected Public: Individuals and
Households.
Estimated Annual Burden: 305 hours.
Estimated Average Burden Time per
Respondent: 15 minutes.
Frequency of Response: On Occasion.
Estimated Number of Respondents:
1,222.
Authority: 44 U.S.C. 3501 et seq.
Maribel Aponte,
VA PRA Clearance Officer, Office of
Enterprise and Integration, Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2024–18723 Filed 8–20–24; 8:45 am]
BILLING CODE 8320–01–P

DEPARTMENT OF VETERANS
AFFAIRS
[OMB Control No. 2900–0379]

Agency Information Collection Activity
Under OMB Review: Time Record
(Work-Study Program)
Veterans Benefits
Administration, Department of Veterans
Affairs.
ACTION: Notice.
AGENCY:

In compliance with the
Paperwork Reduction Act (PRA) of
1995, this notice announces that the
Veterans Benefits Administration
(VBA), Department of Veterans Affairs,
will submit the collection of
information abstracted below to the
Office of Management and Budget
(OMB) for review and comment. The
PRA submission describes the nature of
the information collection and its

SUMMARY:

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expected cost and burden, and it
includes the actual data collection
instrument.
Comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice by clicking on the following link
www.reginfo.gov/public/do/PRAMain,
select ‘‘Currently under Review—Open
for Public Comments’’, then search the
list for the information collection by
Title or ‘‘OMB Control No. 2900–0379.’’
FOR FURTHER INFORMATION CONTACT: VA
PRA information: Maribel Aponte, 202–
461–8900, vacopaperworkreduact@
va.gov.
DATES:

SUPPLEMENTARY INFORMATION:

Title: Time Record (Work Study
Program), VA Form 22–8690.
OMB Control Number: 2900–0379,
https://www.reginfo.gov/public/do/
PRASearch.
Type of Review: Revision of a
currently approved collection.
Abstract: The VA uses the
information collected on VA Form 22–
8690 to ensure that the amount of
benefits payable to the student who is
pursuing Work Study is correct.
Without this information, VA would not
have a basis upon which to make the
Work Study payment.
An agency may not conduct or
sponsor, and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number. The Federal Register
Notice with a 60-day comment period
soliciting comments on this collection
of information was published at 89 FR
48965, June 10, 2024.
Affected Public: Individuals and
Households.
Estimated Annual Burden: 6,022
hours.
Estimated Average Burden Time per
Respondent: 5 minutes.
Frequency of Response: Occasionally.
Estimated Number of Respondents:
72,271.
Authority: 44 U.S.C. 3501 et seq.
Maribel Aponte,
VA PRA Clearance Officer, Office of
Enterprise and Integration, Data Governance
Analytics, Department of Veterans Affairs.
[FR Doc. 2024–18693 Filed 8–20–24; 8:45 am]
BILLING CODE 8320–01–P

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