CMS-10818 Live Chat

Generic Clearance for the Center for Clinical Standards and Quality IT Product and Support Teams (CMS-10706)

CMS-10818 Live Chat - CCSQ Support Central Survey Mock-ups

Center for Clinical Standards and Quality (CCSQ) Support Central Customer Satisfaction Survey (CMS-10818)

OMB: 0938-1397

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WELCOME TO CCSQ SUPPORT CENTRAL

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the button below and complete the questions on the followingBaltimore, Maryland 21244-1850email address and/or case number to receive an email with your
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Start Survey

Quality Program Websites
End-Stage Renal
Disease Quality
Reporting System
(EQRS)

HCQIS Access
Roles and Profile
(HARP)

Internet Quality
Improvement &
Evaluation System
(iQIES)

Hospital Quality
Reporting (HQR)

Quality
Improvement &
Evaluation System
(QIES)

Quality Payment
Program (QPP)

General CMS Information
CMS.gov

Quality Reporting Center

QualityNet

HARP

The official website of the Centers for
Medicare & Medicaid Services, including
information about Medicare, Medicaid, and
Medicare-Medicaid coordination, etc.

Resources to assist hospitals, inpatient
psychiatric facilities, PPS-exempt cancer
hospitals, and ambulatory surgical centers
with quality data reporting

Healthcare quality improvement news, resources
and data reporting tools and applications used
by healthcare providers and others

HCQIS Access Roles and Profile (HARP) is a
secure identity management portal provided
by the Centers for Medicare and Medicaid
Services (CMS)

HealthCare.gov

Medicare.gov

eCQI

Information for people who need health
insurance and want to apply for or enroll in
the Marketplace

Information for people with Medicare,
Medicare open enrollment, and benefits

Electronic Clinical Quality Improvement (eCQI)
Resource Center: The eCQM one-stop shop

Subscribe to a CMS Newsletter

Provide Site Feedback

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from the CCSQ Service Center or related programs.

Help us improve this website by providing
your feedback in a short survey.

Sign Me Up

Give Feedback

About

Programs

Accessiblity

Contact Us

Privacy Policy

QPP

Accessibility

Technical Support

iQIES/QIES
EQRS
HQR

IRequest
Have a Question
Support

About

Guided Tour

Contact Us

WELCOME TO CCSQ SUPPORT CENTRAL

Your one-stop shop for
Customer Support
Create a new ticket

Track an existing ticket

To send a question or issue to the Service Center, please click
the button below and complete the questions on the following
page. A ticket will be generated on your behalf and an agent will
contact you.

To track an existing ticket with the Service Center, enter your
email address and/or case number to receive an email with your
ticket status information.
Track Ticket

Create Ticket

Quality Program Websites
End-Stage Renal
Disease Quality
Reporting System
(EQRS)

HCQIS Access
Roles and Profile
(HARP)

Internet Quality
Improvement &
Evaluation System
(iQIES)

Hospital Quality
Reporting (HQR)

Quality
Improvement &
Evaluation System
(QIES)

Quality Payment
Program (QPP)

General CMS Information
CMS.gov

Quality Reporting Center

QualityNet

HARP

The official website of the Centers for
Medicare & Medicaid Services, including
information about Medicare, Medicaid, and
Medicare-Medicaid coordination, etc.

Resources to assist hospitals, inpatient
psychiatric facilities, PPS-exempt cancer
hospitals, and ambulatory surgical centers
with quality data reporting

Healthcare quality improvement news, resources
and data reporting tools and applications used
by healthcare providers and others

HCQIS Access Roles and Profile (HARP) is a
secure identity management portal provided
by the Centers for Medicare and Medicaid
Services (CMS)

HealthCare.gov

Medicare.gov

eCQI

Information for people who need health
insurance and want to apply for or enroll in
the Marketplace

Information for people with Medicare,
Medicare open enrollment, and benefits

Electronic Clinical Quality Improvement (eCQI)
Resource Center: The eCQM one-stop shop

Subscribe to a CMS Newsletter

Provide Site Feedback

Sign up to receive the latest news and updates
from the CCSQ Service Center or related programs.

Help us improve this website by providing
your feedback in a short survey.

Sign Me Up

Give Feedback

About

Programs

Accessiblity

Contact Us

Privacy Policy

QPP

Accessibility

Technical Support

iQIES/QIES
EQRS
HQR

IRequest
Have a Question
Support

About

Guided Tour

Contact Us

WELCOME TO CCSQ SUPPORT CENTRAL

Your one-stop shop for
Customer Support
Create a new ticket

Track an existing ticket

To send a question or issue to the Service Center, please click
the button below and complete the questions on the following
page. A ticket will be generated on your behalf and an agent will
contact you.

To track an existing ticket with the Service Center, enter your
email address and/or case number to receive an email with your
ticket status information.
Track Ticket

Create Ticket

Close

You're Almost Done.

Quality
Program
Websites
Are you sure you
want to exit the survey?
We'd like for you to stay. Your feedback is important to us.

End-Stage Renal
Disease Quality
Reporting System
(EQRS)

HCQIS Access
Roles and Profile
(HARP)

Exit

Hospital Quality
Reporting (HQR)

Internet Quality
Continue Survey
Improvement &
Evaluation System
(iQIES)

Quality
Improvement &
Evaluation System
(QIES)

Quality Payment
Program (QPP)

General CMS Information
CMS.gov

Quality Reporting Center

QualityNet

HARP

The official website of the Centers for
Medicare & Medicaid Services, including
information about Medicare, Medicaid, and
Medicare-Medicaid coordination, etc.

Resources to assist hospitals, inpatient
psychiatric facilities, PPS-exempt cancer
hospitals, and ambulatory surgical centers
with quality data reporting

Healthcare quality improvement news, resources
and data reporting tools and applications used
by healthcare providers and others

HCQIS Access Roles and Profile (HARP) is a
secure identity management portal provided
by the Centers for Medicare and Medicaid
Services (CMS)

HealthCare.gov

Medicare.gov

eCQI

Information for people who need health
insurance and want to apply for or enroll in
the Marketplace

Information for people with Medicare,
Medicare open enrollment, and benefits

Electronic Clinical Quality Improvement (eCQI)
Resource Center: The eCQM one-stop shop

Subscribe to a CMS Newsletter

Provide Site Feedback

Sign up to receive the latest news and updates
from the CCSQ Service Center or related programs.

Help us improve this website by providing
your feedback in a short survey.

Sign Me Up

Give Feedback

About

Programs

Accessiblity

Contact Us

Privacy Policy

QPP

Accessibility

Technical Support

iQIES/QIES
EQRS
HQR

IRequest
Have a Question
Support

About

Guided Tour

Contact Us

WELCOME TO CCSQ SUPPORT CENTRAL

Your one-stop shop for
Customer Support
Create a new ticket

Track an existing ticket

To send a question or issue to the Service Center, please click
the button below and complete the questions on the following
page. A ticket will be generated on your behalf and an agent will
contact you.

To track an existing ticket with the Service Center, enter your
email address and/or case number to receive an email with your
ticket status information.
Track Ticket

Create Ticket

Thank you for your feedback!

Close

Quality Program Websites
Thank your for completing out survey. Your opinions matter
to us and will help improve the overall experience.

End-Stage Renal
Disease Quality
Reporting System
(EQRS)

HCQIS Access
Roles and Profile
(HARP)

Internet Quality
Improvement &
Evaluation System
(iQIES)

Hospital Quality
Reporting (HQR)

Quality
Improvement &
Evaluation System
(QIES)

Quality Payment
Program (QPP)

General CMS Information
CMS.gov

Quality Reporting Center

QualityNet

HARP

The official website of the Centers for
Medicare & Medicaid Services, including
information about Medicare, Medicaid, and
Medicare-Medicaid coordination, etc.

Resources to assist hospitals, inpatient
psychiatric facilities, PPS-exempt cancer
hospitals, and ambulatory surgical centers
with quality data reporting

Healthcare quality improvement news, resources
and data reporting tools and applications used
by healthcare providers and others

HCQIS Access Roles and Profile (HARP) is a
secure identity management portal provided
by the Centers for Medicare and Medicaid
Services (CMS)

HealthCare.gov

Medicare.gov

eCQI

Information for people who need health
insurance and want to apply for or enroll in
the Marketplace

Information for people with Medicare,
Medicare open enrollment, and benefits

Electronic Clinical Quality Improvement (eCQI)
Resource Center: The eCQM one-stop shop

Subscribe to a CMS Newsletter

Provide Site Feedback

Sign up to receive the latest news and updates
from the CCSQ Service Center or related programs.

Help us improve this website by providing
your feedback in a short survey.

Sign Me Up

Give Feedback

About

Programs

Accessiblity

Contact Us

Privacy Policy

QPP

Accessibility

Technical Support

iQIES/QIES
EQRS
HQR

We appreciate your feedback!
Did the Live Chat Service resolve the reason for your visit?
Was your issue resolved?

Yes

Partially

No

*How would you rate your Live Chat experience?
How was your overall live chat experience today?

Excellent

Neutral

Bad

*Would you use this Live Chat feature for your next visit?

Yes

Not Sure

No

*Which program are you affiliated with?
Please select the program you are apart of:
EPCS - Electronic Prescribing for Controlled Substances
EQRS - End Stage Renal Disease Quality Reporting System
HQR - Hospital Quality Reporting
iQIES/QIES - Quality Improvement/Internet Quality Improvement &
Evaluation System
QPP - Quality Payment Program
CCSQ Services and Operations Support - QualityNet IT Services,
HARP, CCSQ Atlassian, ServiceNow & Slack
Other: (Please specify)

*How could we improve your next visit?
Let us know areas we can improve:
Wait/Hold Time
Information Collection
Identifying Myself
Agent Performance
Other

Please specify:

*Can we contact you with further questions?
May we contact you if we have additional questions?
Yes.

Please provide your contact details below:
Full Name:

Email Address:

No, thank you.

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