FastTrack GenIC - CBLCC Participant Satisfaction Survey

Request for Approval under the “Generic Clearance for the Collection of Routine Customer Feedback” (OMB Control Number: 0970-0401)

TITLE OF INFORMATION COLLECTION: Children’s Bureau Learning & Coordination Center (CBLCC) Participant Satisfaction Survey

PURPOSE: The Administration for Children and Families, Administration on Children, Youth, and Families, Children’s Bureau, Office on Child Abuse and Neglect (CB/OCAN) proposes to collect participant satisfaction information from participants in peer learning opportunities, meetings, and other events organized by the Children’s Bureau Learning & Coordination Center (CBLCC). The information collected will enable the contractor, Kauffman & Associates, Inc., to evaluate the utility and effectiveness of its peer learning opportunities, meetings, and other events and to improve future events.

DESCRIPTION OF RESPONDENTS: Respondents will be participants in the peer learning opportunities, meetings, and other events organized by the CBLCC.

TYPE OF COLLECTION:

[ ] Customer Comment Card/Complaint Form [ X] Customer Satisfaction Survey

[ ] Usability Testing (e.g., Website or Software [ ] Small Discussion Group

[ ] Focus Group [ ] Other: ______________________

CERTIFICATION:

I certify the following to be true:

1. The collection is voluntary.

2. The collection is low-burden for respondents and low-cost for the Federal Government.

3. The collection is non-controversial and does not raise issues of concern to other federal agencies.

4. The primary purpose of the results is not for public dissemination.

5. Information gathered will not be used for the purpose of substantially informing influential policy decisions.

6. The collection is targeted to the solicitation of opinions from respondents who have experience with the program or may have experience with the program in the future.

Name and affiliation:__ Lauren Fischman, Children’s Bureau_______________________

To assist review, please provide answers to the following questions:

Personally Identifiable Information:

1. Is personally identifiable information (PII) collected? [ ] Yes [X ] No

2. If Yes, will any information that is collected be included in records that are subject to the Privacy Act of 1974? [ ] Yes [ ] No

3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No

Gifts or Payments:

Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to participants? [ ] Yes [X ] No

BURDEN HOURS

Information Collection	Category of Respondent	No. of Respondents	No. of Responses per Respondent	Estimated Time per Response	Burden Hours
Children’s Bureau Learning & Coordination Center (CBLCC) Participant Satisfaction Survey	Individual	600	1	2 minutes	20 hours

FEDERAL COST: The estimated annual cost to the Federal government is $7,998_______

If you are conducting a focus group, survey, or plan to employ statistical methods, please provide answers to the following questions:

The selection of your targeted respondents

1. Do you have a customer list or something similar that defines the universe of potential respondents and do you have a sampling plan for selecting from this universe? [ ] Yes [X ] No

If the answer is yes, please provide a description of both below (or attach the sampling plan)? If the answer is no, please provide a description of how you plan to identify your potential group of respondents and how you will select them?

The CBLCC maintains a listserv of 12,000 contacts who receive periodic notices of CBLCC-hosted meetings and peer learning events. A convenience sample will comprise the potential group of respondents through their self-selected attendance at an event and voluntary participation in the survey. The listserv members receive a link for online participation in virtual events, which conclude with the voluntary survey. Participants in in-person meetings and events will receive a follow-up invitation and link through which they can choose to participate in the survey. In total, this includes approximately 10 45-minute webinars, and 15-20 grantee meetings per year. Based on an estimated population of 12,000 listserv members, a representative sample (95% confidence level with a 5% margin of error) would require approximately 373 completed surveys. We anticipate a response rate of five percent (5%), for a total of 600 completed surveys.

Administration of the Instrument

1. How will you collect the information? (Check all that apply)

[ X ] Web-based or other forms of Social Media

[ ] Telephone

[ ] In-person

[ ] Mail

[ ] Other, Explain

2. Will interviewers or facilitators be used? [ ] Yes [X

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