Sponsor Application for Family Unification Ongoing Customer Feedback

6/22/23, 4:45 PM

Touchpoints feedback form - Sponsor Application Usability Survey

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Sponsor Application Usability Survey
PAPERWORK REDUCTION ACT OF 1995 (Pub. L. 104-13) STATEMENT OF PUBLIC BURDEN: The purpose of
this information collection is to gather customer feedback in order to continuously improve our services.
Public reporting burden for this collection of information is estimated to average 7 minutes per
respondent, including the time for reviewing instructions, gathering and maintaining the data needed,
and reviewing the collection of information. This is a voluntary collection of information. Agency may not
conduct or sponsor, and a person is not required to respond to, a collection of information subject to the
requirements of the Paperwork Reduction Act of 1995, unless it displays a currently valid OMB control
number. The OMB # is 0970-0401 and the expiration date is 06/30/2024. If you have any comments on this
collection of information, please contact ucpolicy@acf.hhs.gov.

1. I would like to use this system frequently.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

2. I trust the Sponsor Application for Family Reunification app to
fulfill our country's commitment to service sponsor applicants
attempting to sponsor unaccompanied children.
Strongly Disagree
Disagree
Neutral

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Touchpoints feedback form - Sponsor Application Usability Survey

Agree
Strongly Agree

3. My need to collaborate with sponsors to complete the Family
Unification paperwork was addressed.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

4. It was easy to complete what I needed to do.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

5. I found the various functions in this system were well integrated.
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Touchpoints feedback form - Sponsor Application Usability Survey

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

6. I would imagine that most people would learn to use this system
very quicky.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree

7. How could we continue to improve the Sponsor Application for
Family Unification? Please provide any additional comments you'd
like to share.

https://touchpoints.app.cloud.gov/touchpoints/7764f467/submit

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Touchpoints feedback form - Sponsor Application Usability Survey

Submit

An official form of the United States government. Provided by Touchpoints
OMB Approval #09700401 · Expiration Date 06/30/2024

https://touchpoints.app.cloud.gov/touchpoints/7764f467/submit

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