PRA Required Material - Information Collection Instrument - GSA Identity Proofing Equity Study

Identity Proofing Equity Study Demographic Information Survey

PRA Required Material - Information Collection Instrument - GSA Identity Proofing Equity Study

OMB: 3090-0328

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GSA Office of Technology Transformation Services

Information Collection Instrument
GSA Identity-Proofing Equity Study
May 2023

The GSA Equity
Study on
Remote Identity
Proofing

The GSA “Equity Study on Remote Identity Proofing” will assess the impact of
ethnicity, race, gender, income, and other demographic factors on the
multiple components of identity proofing, which is the process of verifying that
a person is who they say they are.
GSA will test remote identity-proofing tools that include both biometric
checks using facial verification technology as well as non-biometric methods
like mobile-device account ownership and credit history. National Institute of
Standards and Technology’s (NIST’s) Special Publication (SP) 800-63A Rev 3
guidelines for remote one-to-one identity proofing serve as a framework for
the study.

Study Components

0. Registration Survey
(Consent, Rules of Use, and
Privacy Act Statement)

Qualtrics

1. Demographic Intake
Survey
Qualtrics

2. Identity Proofing Study
IDVA Mobile Platform

3. Exit Survey
Qualtrics

0. Registration Survey - Qualtrics (1 of 4)
Respondents who click on the “call-to-action”
button on the GSA Identity Equity Study landing
page will enter the “Registration Survey”

1 of 6

0. Registration Survey - Qualtrics (2 of 4)
2 of 6

0. Registration Survey - Qualtrics (3 of 4)
If respondents choose “I do not consent” then they
will see the following screen (3 of 6).
3 of 6

If respondents choose “I consent” in screen #2 they
will see the following screen (4 of 6).
4 of 6

0. Registration Survey - Qualtrics (4 of 4)
5 of 6
Respondents will receive the following email. When
they click on the “Click here to start” link,
respondents are routed to the Demographic Intake
Survey.

6 of 6

1. Demographic Intake Survey - Qualtrics (1 of 2)
Respondents who successfully register are routed to the demographics intake survey.
1 of 2

1. Demographic Intake Survey - Qualtrics (2 of 2)
If respondents select “Prefer not to answer” or if the study
quota for their particular demographic is already full they
are not eligible to participate and will see this screen.
2 of 2

Respondents who are eligible are then routed to the Identity
Verification Platform (IDVA).
From this point forward the study is designed to be done on a
mobile device.

NOTE: If the respondent started the
process on a mobile, this QR code
page would not be displayed.
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2. Identity Proofing Study - IDVA Mobile Platform

2.0 Instrument
Collection and
Study Instructions

2.1 Liveness and
Document
Authentication
Tests

See detailed text at Equity Study Workflow Figma
Diagrams

2.2 PII Validation

2.3 Device
Checks (Security
Code and Device
Risk)

If respondents choose “I
do not consent” then
they will see the
following screen.

2.0 Instrument
Collection and
Study
Instructions

Respondents will be taken
through the instrument collection
process. An overview of the
various processes that the
respondent will walk through is
provided, including a link to the
Privacy Act Statement and
vendors’ privacy policies; and
giving the respondent a final
opportunity to not participate prior
to starting the identity proofing
workflow.

2.1 Liveness and
Document
Authentication

Respondents will test multiple
identity-proofing tools including five (5)
document authentication components.
In these, respondents will capture and
upload an image of their identity
document as well as a selfie for
validation.
Respondents will be provided
instructions on how to capture images
of their identity document and selfie by
each identity proofing vendor. This
process is repeated five (5) times.

Step 2

2.1.1 Liveness
and Document
Authentication

Biometric Vendor 1

Step 4
Step 3

Step 1

If the captured images
are not clear,
respondents may be
asked to retake them.

2.1.2 Liveness
and Document
Authentication

Biometric Vendor 2

Step 1

Step 2

Step 3

If the captured images
are not clear,
respondents may be
asked to retake them.

2.1.2 Liveness and Document
Authentication
Step 4

Step 5

Step 6

Biometric Vendor 2 (Continued)

Step 7

Step 8

2.1.3 Liveness and Document
Authentication
Step 1

Biometric Vendor 3
Step 2

Step 3

If the captured
images are not
clear, respondents
may be asked to
retake them.

2.1.3 Liveness and Document
Authentication
Step 4

Biometric Vendor 3 (Continued)

Step 5

Step 6

If the captured
images are not
clear, respondents
may be asked to
retake them.

2.1.4 Liveness and Document
Authentication
Step 1

Step 2

Biometric Vendor 4

Step 3

Step 4

If the captured
images are not
clear,
respondents
may be asked
to retake them.

2.1.5 Liveness and Document
Authentication
Step 1

Biometric Vendor 5

Step 2

If the captured
images are not
clear, respondents
may be asked to
retake them.

2.1.5 Liveness and Document
Authentication
Step 3

Biometric Vendor 5 (Continued)

Step 4

Step 5

If the captured
images are not
clear,
respondents may
be asked to
retake them.

2.1.5 Liveness and Document
Authentication

Biometric Vendor 5 (Continued)

Step 6

2.1 Liveness and Document
Authentication
Respondents will have the option to rate their
experience for each identity proofing
vendor’s document authentication process.
This feedback option is presented five (5)
times.
This step is optional.

Step 2.2

2.2 PII Validation
Respondents will be instructed to
provide some information and
verify their personal information
that has been read from their
identity document and what they
entered. They will then have the
opportunity to review and confirm
their information.

Step 2.2.1

2.2.1 Phone Number and Social
Security Number Verification
Respondents will be instructed to
provide their mobile phone number
and social security number. They will
then have the opportunity to review
and confirm this information.

Step 2.2.2

2.2.2 Verify and Correct
Information
Respondents may review their
information and update it as needed
by clicking “Edit.”

Step 2.2.2

2.2.2a Phone
Number Update

Step 2.2.2a

Respondents may update their
phone number by clicking the “Edit”
link next to phone number section on
the screen to make the changes.

Step 2.2.2

2.2.2b Social
Security Number
Update

Step 2.2.2b

Respondents may update their social
security number by clicking the “Edit”
link next to phone number section on
the screen to make the changes.

Step 2.2.2

Step 2.2.2c

2.2.2c Full Name
and Date of Birth
Update
Respondents may update their full
name and date of birth by clicking
the “Edit” link next to name and date
of birth section on the screen to
make the changes.

Step 2.2.2

Step 2.2.2d

2.2.2d Current
Address Update

Respondents may update their
current address by clicking the
“Edit” link next to address section
on the screen to make the
changes.

Step 2.3

2.3 Device
Checks (Security
Code and Device
Risk)
The respondent will confirm ownership
of a mobile device by completing a
security code check, and have the
system scan the mobile device in the
background.

2.3.1 Security
Code Check
The respondent will confirm ownership of a
mobile device by receiving a security code
via phone or SMS, and then entering the
generated security code into the field.

Text message option

Note: If the respondent selects the “phone
call” method in Step 2.3, they will receive a
phone call where they will hear a code that
they will enter it into the one-time security
code field.

2.3.2 Device Risk
The Device Risk component of the study
collects information on respondents’ mobile
device software, hardware, and usage
patterns. For example:

Operating System
Mobile Browser
IP-address based geolocation
Service provider

This collection happens in the background.

2.4 Final
Success Screen,

NOTE: If the respondent started the study on
desktop and then left the browser session
open, upon completing the identity
verification process, the browser will be
refreshed and display this page given the
respondent the option to complete the Exit
Survey on desktop.

Once the respondent has completed
testing the identity proofing tools,
they will be shown a “Success” page.
Clicking the “Continue” button will
take the user to the Exit Survey for
final input.

3.0 Exit Survey
(Qualtrics) and
Completion
Notification

1 of 3

The final part of the Equity Study is
the Exit Survey for a final set of
questions. And upon completion, an
email notification will be generated for
confirmation.

3.1 Exit Survey - Qualtrics (1 of 2)
Respondents must complete the exit survey in order to receive compensation for their participation in the study.
2 of 3

3.2 Exit Survey - Completion
The respondent will receive a
confirmation email upon
successful completion of the
exit survey that can be used
for reference purposes if
needed.

3 of 3

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File Title	Identity Equity Study Screens and User Workflow.pptx
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