Business or other for-profit

2023 RNA Performance Survey
Information Page
Page description:
OMB Control No. 3060-1307,
March, 2023
10 minutes per response

PURPOSE: The Numbering Administration Oversight Working Group (NAOWG) of the North American Numbering
Council (NANC) seeks aggregated input from your organization as to the yearly performance of the Routing
Number Administrator (RNA) services. Responses to the questions contained in this survey are intended to
provide information relative to your satisfaction with the performance of the RNA.

Please note that this survey requests input on the performance of the Routing Number Administrator
(RNA), and not the Pooling Administrator (PA) or North American Numbering Plan Administrator (NANPA).
EVALUATION PERIOD: January 1, 2023 through December 31, 2023

SUBMISSION DEADLINE: 5 PM ET, March 31, 2024

QUALIFICATION: Respondents are asked to submit only one (aggregated) survey per functional entity, e.g., per
service provider or per regulatory agency. If multiple surveys for an entity are received, the NAOWG will
consolidate the responses so that one response per entity is counted.

SURVEY DESCRIPTION: Your satisfaction ratings will be combined with all other survey responses for each of
the questions. Your comments recorded in the comment box at the end of the survey are strongly encouraged,
especially if a rating of "Not Met" has been selected. Specific examples of your experiences with the RNA will
provide valuable information concerning current processes that are working well and in identifying areas where
process improvements are needed.

Please complete all fields marked with an asterisk "*".
FURTHER INFORMATION: Direct all inquiries to the following NAOWG contacts:

Philip Linse

Karen Riepenkroger

Lara Walt

Lumen

T-Mobile

Public Service Commission of the

303-707-3844

913-315-8546

philip.linse@lumen.com

karen.s.riepenkroger@t-mobile.com

District of Columbia
202-626-9191
lwalt@psc.dc.gov

SURVEY RESULTS:
Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance Evaluation Report and will
be posted at NANC - North American Numbering Council (nanc-chair.org).

We have estimated that your response to this collection of information will take an average of 10 minutes.
Our estimate includes the time to read the instructions, look through existing records, gather and maintain
required data, and actually complete and review the response. If you have any comments on this estimate,
or on how we can improve the collection and reduce the burden it causes you, please write the Federal
Communications Commission, Office of Managing Director, AMD-PPM, Washington, DC
20554, Paperwork Reduction Act Project (3060-1307). We will also accept your PRA comments via the
Internet if you send an e-mail to PRA@fcc.gov.

Please DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are not required to respond to
a collection of information sponsored by the Federal government, and the government may not conduct or
sponsor this collection, unless it displays a currently valid OMB control number and/or we fail to provide
you with this notice. This collection has been assigned an OMB control number of 3060-1307. THIS
NOTICE IS REQUIRED BY THE PAPERWORK REDUCTION ACT OF 1995,
PUBLIC LAW 104-13, OCTOBER 1, 1995, 44 U.S.C. SECTION 3507.

Privacy Act Statement

Authority: The Commission is authorized to pursue this collection pursuant to the authority contained in 47
U.S.C. §§ 151, 152, 154 (i)-(j) & (o), 155, 251(e)(1) & (3), 254, 257, 301, 303, 332, 402, 1302; and 5 U.S.C.
§§ 602(c) and 609(a)(3).

Purpose: The purpose of this performance satisfaction survey is to provide input for the annual
performance evaluation report of the Federal Communications Commission (FCC) vendor(s) acting as
administrator for telephone number management functions. These functions may be performed by one or
multiple vendors under one or multiple contracts. The relevant vendor contract(s) require that the FCC
and/or its designee shall develop and conduct a performance survey for the administrator. The results of
this customer satisfaction survey will provide FCC with indicators regarding how well the vendor(s) are
acting as administrator. At least a portion of the survey results will be incorporated into the annual
performance evaluation report. The survey will collect personally identifiable information (PII) in the form
of the survey respondents’ business contact information, including the name of entity representative
submitting the survey. This PII needs to be collected to help monitor the accuracy of the survey, facilitate
sending the respondent a copy of the survey, and allow any necessary follow-up communications with the
respondent.

Routine Uses: The FCC may release information provided in this form to individuals and entities when
necessary and appropriate under 5 U.S.C. § 552a(b) of the Privacy Act to: the public in FCC releases of
notices or actions or when required to comply with federal laws or FCC regulations requiring public
disclosure of the information contained in our records; to third parties, including individuals and businesses
in the communications industry and public safety, FCC vendors and their contractors, and to other federal
agencies or state, local, U.S. territorial, and Tribal government entities to administer, support, participate
in, or receive information related to, FCC programs and activities; or to ensure compliance with the
confidentiality and other rules regarding information sharing in the FCC’s programs and activities; to other
federal agencies or to other administrative or adjudicative bodies before which the FCC is authorized to
appear; to federal, state, or local law enforcement when FCC becomes aware of an indication of a
violation or potential violation of a civil or criminal statute, law, regulation, or order; to Federal agencies,
non-Federal entities, their employees, and agents for the purpose of detecting and preventing fraud, waste,
and abuse in Federal programs; to non-federal personnel, including contractors, grantees, and volunteers
who have been engaged to assist the FCC in the performance of a contract service, grant, cooperative
agreement, or other activity related to this system of records and who need to have access to the records

in order to perform their activity; and, to  appropriate agencies, entities, and persons when the FCC
suspects or has confirmed that there has been a breach of information related to this system. 

A complete list of the routine uses can be found in the system of records notice associated with this
collection, FCC-2, Business Contacts and Certifications, posted at https://www.fcc.gov/managingdirector/privacy-transparency/privacy-act-information.

Disclosure: Responding to this survey is voluntary. However, if you do not respond, it will harm the ability
of the FCC to evaluate the vendor(s) performance pursuant to their contracts and the FCC will lack the
necessary information to modify the vendor(s) policies and procedures. This will, in turn, harm the FCC’s
ability to meet its policy goals related to numbering.

Contact Information

Your input will not be reviewed unless the following contact information is
provided.
Full Name of Entity/Company/Agency *

First & Last Name of Contact *

Street Address *

City *

State *

Zip *

Phone Number *

Email Address *

At the end of this survey, would you like to receive a copy of your responses
via email? *
Yes
No

Email page

Please enter the email address to which you would like the survey copy
delivered.

Type of Entity/Company/Agency

Type of Entity/Company/Agency (please check one) *
Industry or Other
State Regulatory Commission

Satisfaction Ratings

The following chart defines the Satisfaction Ratings that are to be used by you on the survey form to indicate your
satisfaction with the RNA’s performance for the evaluation period of January 1, 2023 – December 31, 2023:

Satisfaction Rating

Used when the RNA...

MET
Performance was competent and reliable
Decisions and recommendations were within requirements

NOT MET

Performance was unreliable and commitments were not met
Decisions and recommendations were inconsistent with requirements

NOT APPLICABLE (N/A)

Did not use/observe the activity or does not apply to the respondent

Routing Number Administration (RNA)
Page description:

Routing Number Administrator (RNA)

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

The RNA provided timely, accurate, and courteous service when
processing pseudo-Automatic Number Identification (p-ANI)
applications. *

Routing Number Administration System (RNAS)
Page description:

Routing Number Administration System (RNAS)

*

RNAS provided users the ability to effectively request p-ANIs,
modify or return existing p-ANIs, input forecasts, and access
existing data and reports. *

RNA Website
Page description:

RNA Website

*

The RNA website (www.nationalpani.com) was accessible, easy to
navigate, and provided accurate and up-to-date information. *

RNA Industry Activities

Page description:

RNA Industry Activities

*
Met

Not
Met

N/A

Met

Not
Met

N/A

The RNA representative(s) effectively participated in and
contributed to the resolution of p-ANI related issues at industry
forums. *

Overall Assessment of the RNA
Page description:

Overall Assessment of the RNA

*

Based upon your experiences in the current performance year,
how would you rate the RNA's overall service? *

Comments on Assessment of the RNA
Page description:

Comments on Assessment of the RNA
Provide comments to explain your assessment of the RNA including any experiences you may have had,
positive or negative, and describe the situation and the outcome. Your comments are encouraged and
appreciated.

Final page before survey submission

You may save your responses by selecting the "Save and continue survey later" option on this page. Or if you are
ready to submit your survey, please click on the "Submit" button below. Only submitted surveys will be
incorporated into the NANPA/PA/RNA 2023 Performance Evaluation Report.

Thank You!

Your responses have been submitted.

Thank you for taking the 2023 RNA Performance Survey.

Overall survey results will be incorporated into the NANPA/PA/RNA 2023 Performance Evaluation Report and will
be posted at NANC - North American Numbering Council (nanc-chair.org) .