Business or other for-profit

2023 RNDA Performance Survey
Information Page
Page description:
OMB Control No. 3060-1307,
March, 2023
10 minutes per response

PURPOSE: The Numbering Administration Oversight Working Group (NAOWG) of the North American Numbering
Council (NANC) seeks aggregated input from your organization as to the yearly performance of the Reassigned
Numbers Database Administrator (RNDA) services. Responses to the questions contained in this survey are
intended to provide information relative to your satisfaction with the performance of the RNDA.
EVALUATION PERIOD: January 1, 2023 through December 31, 2023

SUBMISSION DEADLINE: 5 PM ET, March 31, 2024

QUALIFICATION: Respondents are asked to submit only one (aggregated) survey per functional entity, e.g., per
service provider or per regulatory agency. If multiple surveys for an entity are received, the NAOWG will
consolidate the responses so that one response per entity is counted.

SURVEY DESCRIPTION: Your satisfaction ratings will be combined with all other survey responses for each of
the questions. Your comments recorded in the comment box at the end of the survey are strongly encouraged,
especially if a rating of "Not Met" has been selected. Specific examples of your experiences with the RNDA will
provide valuable information concerning current processes that are working well and in identifying areas where
process improvements are needed.

Complete all fields marked with an asterisk "*".

FURTHER INFORMATION: Direct all inquiries to the following NAOWG contacts:

Philip Linse

Karen Riepenkroger

Lara Walt

Lumen

T-Mobile

Public Service Commission of the

303-707-3844

913-315-8546

hilip.linse@lumen.com

karen.s.riepenkroger@t-mobile.com

District of Columbia
202-626-9191
lwalt@psc.dc.gov

SURVEY RESULTS: Overall survey results will be incorporated into the RNDA 2023 Performance Evaluation
Report and will be posted at NANC - North American Numbering Council (nanc-chair.org).

We have estimated that your response to this collection of information will take an
average
of 10 minutes. Our estimate includes the time to read the instructions, look through
existing records, gather and maintain required data, and actually complete and
review the
response. If you have any comments on this estimate, or on how we can improve
the
collection and reduce the burden it causes you, please write the Federal
Communications
Commission, Office of Managing Director, AMD-PPM, Washington, DC 20554,
Paperwork Reduction Act Project (3060-1307). We will also accept your PRA
comments
via the Internet if you send an e-mail to PRA@fcc.gov.
Please DO NOT SEND COMPLETED SURVEYS TO THIS ADDRESS. You are not
required to respond to a collection of information sponsored by the Federal government,
and the government may not conduct or sponsor this collection, unless it displays a
currently valid OMB control number and/or we fail to provide you with this notice. This
collection has been assigned an OMB control number of 3060-1307.
THIS NOTICE IS REQUIRED BY THE PAPERWORK REDUCTION ACT OF 1995,

PUBLIC LAW 104-13, OCTOBER 1, 1995, 44 U.S.C. SECTION 3507.

Privacy Act Statement

Authority: The Commission is authorized to pursue this collection pursuant to the authority
contained in 47 U.S.C. §§ 151, 152, 154 (i)-(j) & (o), 155, 251(e)(1) & (3), 254, 257, 301, 303, 332,
402, 1302; and 5 U.S.C. §§ 602(c) and 609(a)(3).

Purpose: The purpose of this performance satisfaction survey is to provide input for the annual
performance evaluation report of the Federal Communications Commission (FCC) vendor(s) acting
as administrator for telephone number management functions. These functions may be performed
by one or multiple vendors under one or multiple contracts. The relevant vendor contract(s) require
that the FCC and/or its designee shall develop and conduct a performance survey for the
administrator. The results of this customer satisfaction survey will provide FCC with indicators
regarding how well the vendor(s) are acting as administrator. At least a portion of the survey results
will be incorporated into the annual performance evaluation report. The survey will collect
personally identifiable information (PII) in the form of the survey respondents’ business contact
information, including the name of entity representative submitting the survey. This PII needs to be
collected to help monitor the accuracy of the survey, facilitate sending the respondent a copy of the
survey, and allow any necessary follow-up communications with the respondent.

Routine Uses: The FCC may release information provided in this form to individuals and entities
when necessary and appropriate under 5 U.S.C. § 552a(b) of the Privacy Act to: the public in FCC
releases of notices or actions or when required to comply with federal laws or FCC regulations
requiring public disclosure of the information contained in our records; to third parties, including
individuals and businesses in the communications industry and public safety, FCC vendors and
their contractors, and to other federal agencies or state, local, U.S. territorial, and Tribal government
entities to administer, support, participate in, or receive information related to, FCC programs and
activities; or to ensure compliance with the confidentiality and other rules regarding information
sharing in the FCC’s programs and activities; to other federal agencies or to other administrative or
adjudicative bodies before which the FCC is authorized to appear; to federal, state, or local law
enforcement when FCC becomes aware of an indication of a violation or potential violation of a civil

or criminal statute, law, regulation, or order; to Federal agencies, non-Federal entities, their
employees, and agents for the purpose of detecting and preventing fraud, waste, and abuse in
Federal programs; to non-federal personnel, including contractors, grantees, and volunteers who
have been engaged to assist the FCC in the performance of a contract service, grant, cooperative
agreement, or other activity related to this system of records and who need to have access to the
records in order to perform their activity; and, to  appropriate agencies, entities, and persons when
the FCC suspects or has confirmed that there has been a breach of information related to this
system. 

A complete list of the routine uses can be found in the system of records notice associated with this
collection, FCC-2, Business Contacts and Certifications, posted at https://www.fcc.gov/managingdirector/privacy-transparency/privacy-act-information.

Disclosure: Responding to this survey is voluntary. However, if you do not respond, it will harm
the ability of the FCC to evaluate the vendor(s) performance pursuant to their contracts and the
FCC will lack the necessary information to modify the vendor(s) policies and procedures. This will,
in turn, harm the FCC’s ability to meet its policy goals related to numbering.

Contact Information

Your input will not be reviewed unless the following contact information is
provided.
Full Name of Entity/Company/Agency *

First & Last Name of Contact *

Street Address *

City *

State *

Zip *

Phone Number *

Email Address *

At the end of this survey, would you like to receive a copy of your responses
via email? *
Yes
No

Email page

Please enter the email address to which you would like the survey copy
delivered.

Type of Entity/Company/Agency

Type of Entity/Company/Agency (please check one) *
Service Provider or Service Provider Agent
User (Caller) or User Agent

Satisfaction Ratings

The following chart defines the Satisfaction Ratings that are to be used by you on the survey form to indicate your
satisfaction with the RNDA’s performance for the evaluation period of January 1, 2023 – December 31, 2023

Satisfaction Rating

Used when the RNDA...

MET
Performance was competent and reliable
Decisions and recommendations were within requirements

NOT MET

Performance was unreliable and commitments were not met
Decisions and recommendations were inconsistent with requirements

Not Applicable (N/A)

Did not use/observe activity or does not apply to the respondent

Reassigned Numbers Database Administrator (RNDA)

Reassigned Numbers Database Administrator (RNDA) *
Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

Not
Met

N/A

Met
RNDA provided timely and courteous service in the upload
process for disconnected TNs. *

Reassigned Numbers Database Administrator (RNDA)

*

RNDA provided timely and courteous service to clients associated
with performing queries to the RND. *

Reassigned Numbers Database (RND)

Reassigned Numbers Database (RND)

*

RND provided Service Provider and Service Provider Agents the
ability to effectively upload disconnected TNs and access reports. *

Reassigned Numbers Database (RND)

*
Met

RND provided User (Caller) and User Agents the ability to
effectively query the RND. *

RNDA Website

RNDA Website

*
Met

Not
Met

N/A

Met

Not
Met

N/A

Met

Not
Met

N/A

The RNDA website, www.reassigned.us, was accessible and easy
to navigate, and contained accurate and up-to-date information. *

Miscellaneous RNDA Functions

Miscellaneous RNDA Functions

*

RNDA representative(s) provided customer service and assistance
when needed (for example, Help Desk support), and responded to
inquiries in a timely manner. *

Overall Assessment of the RNDA

Overall Assessment of the RNDA

*

Based upon your experiences in the current performance year,
how would you rate the RNDA's overall service? *

Comments on Assessment of the RNDA

Comments on Assessment of the RNDA
Provide comments to explain your assessment of the RNDA including any experiences you may have had,
positive or negative, and describe the situation and the outcome. Your comments are encouraged and
appreciated.

Final page before survey submission

You may save your responses by selecting the "Save and continue survey later" option on
this page. Or if you are ready to submit your survey, please click on the "Submit" button
below. Only submitted surveys will be incorporated into the RNDA 2023 Performance
Evaluation Report.

Thank You!

Your responses have been submitted.

Thank you for taking the 2023 RNDA Performance Survey.

Overall survey results will be incorporated into the RNDA 2023 Performance Evaluation Report and will be posted
at NANC - North American Numbering Council (nanc-chair.org) .