Survey Cover Letter and Telephone Interview Introduction

Attachment B: English Language Survey Letter and Telephone Introduction

Survey Cover Letter

[CAREGIVER NAME]

[CAREGIVER ADDRESS]

[DATE]

Dear [CAREGIVER NAME],

[INTEGRATED HEATH SYSTEM] is working with RAND to learn about the care (we/they) provide to (our/their) (patients/members) in the last month of life. You’re getting this survey because you helped care for [DECEDENT NAME]. We are very sorry for the loss of your family member.

In this package is an important survey about the care your family member got in their last month of life. Please take a few moments to tell us how [INTEGRATED HEATH SYSTEM] cared for your loved one by completing this survey and returning it in the enclosed pre-paid envelope.

Your participation in this survey is voluntary. Your answers may be shared with [INTEGRATED HEATH SYSTEM] for purposes of quality improvement.

For questions about the survey, please call the RAND Corporation toll-free at (XXX) XXX-XXX.

Again, we are very sorry for your loss.

Sincerely,

[Melissa Bradley, Senior Survey Director or INTEGRATED HEATH SYSTEM Contact]

[RAND Corporation or INTEGRATED HEATH SYSTEM]

Telephone Interview Introduction Script

INTRO: Hi, my name is [INTERVIEWER NAME] and I’m calling from the RAND Corporation. [INTEGRATED HEATH SYSTEM] is working with RAND to learn about the care they provide to their (patients/members) during the last month of life. We are calling you because you helped care for [DECEDENT NAME].

We are very sorry for your loss. I am calling today about an important survey about the care your family member got from [INTEGRATED HEATH SYSTEM]. We are hoping that you will take a few moments to tell us how [INTEGRATED HEATH SYSTEM] cared for [DECEDENT NAME].

Your participation in this survey is voluntary, and the interview only will take about 12 minutes. Your answers may be shared with [INTEGRATED HEATH SYSTEM] for purposes of quality improvement. May we start the survey?