OMB Control No.: 0583-0151
Exp. Date 5/31/2027
According to the Paperwork Reduction Act of 1995, an agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0583-0151. The time required to complete this information collection is estimated to average 5 minutes, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information.
FSIS Financial Services Customer Feedback Survey
Intro
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The Food Safety and Inspection Service
(FSIS) Office of the Chief Financial Officer is committed to
providing exceptional customer service. We would like your feedback
regarding your recent billing and collections activity to help us
improve our services and your experience.
All survey
responses are private and your participation is
voluntary. The survey will take 5 minutes or less to complete.
Please click on the Start button below to begin the survey.
Start
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Questions with an asterisk (*) require a response.
Q1* Rate your most recent experience with an FSIS financial customer service representative on the following attributes. (5 stars means extremely satisfied, and 1 star means extremely dissatisfied)
Knowledge base of the customer service representative |
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Friendliness of the customer service representative |
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Timeliness of response from the customer service representative |
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Thoroughness of response from the customer service representative |
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Overall satisfaction of interaction(s) with the customer service representative |
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Q2 *How did you communicate with the FSIS financial customer service representative? (Select all that apply)
By phone
By email
Other, please specify: __________________________________________________
Q3 *Has the FSIS financial customer service representative resolved your request?
Yes
No
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Display This Question:
If * Has the FSIS financial customer service representative resolved your request? = No
Q4 Please explain why your request was not
resolved. The additional information that you share will help us
improve our customer service.
________________________________________________________________
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Q5 If you would like, please provide the name of the FSIS financial customer service representative who assisted you.
________________________________________________________________
Q6 *Have you accessed the FSIS Payments and Billings webpage?
Yes
No, I have not accessed this webpage, but I was aware of it
No, I have not accessed this webpage and I was not aware of it
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Q7 Please provide any feedback regarding your FSIS financial customer service experience, the Financial Services Center, and/or the FSIS Payments and Billings webpage.
________________________________________________________________
________________________________________________________________
Q8 If you would like the Office of the Chief Financial Officer to follow-up with you regarding your billing and collections request and the services you received, please provide the following information.
Establishment Name _________________________________________________
USDA-FSIS Customer Number or Establishment Number __________________________________________________
Establishment Email _________________________________________________
Establishment Phone Number __________________________________________
End of Survey
We thank you for your time spent taking this survey.
Your response has been recorded.
Page
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Title | (Ongoing) Financial Services Customer Service Survey |
Author | Qualtrics |
File Modified | 0000-00-00 |
File Created | 2024-10-26 |