IP Gateway Utilization Survey

OMB CONTROL NUMBER: 1670-0009
EXPIRATION DATE: 06/30/2020

Department of Homeland Security
Cybersecurity and Infrastructure Security Agency
Privacy Act Statement:
Authority: 44 U.S.C. § 3101 and 44 U.S.C. § 3534 authorize the collection of this information.
Purpose: DHS will use this information to create and manage your user account and grant access to the Infrastructure Protection (IP) Gateway.
Routine Use: This information may be disclosed as generally permitted under 5 U.S.C. § 552a(b) of the Privacy Act of 1974. This includes using the information, as necessary and authorized by the routine uses published in
DHS/ALL-004 - General Information Technology Access Account Records System (GITAARS) November 27, 2012, 77 Fed. Reg. 70,792.
Disclosure: Furnishing this information is voluntary; however failure to provide the information requested may delay or prevent DHS from processing your access request.

Paperwork Reduction Act:
The public reporting burden to complete this information collection is estimated at 10 minutes per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the
data needed, and the completing and reviewing the collected information. An agency may not conduct or sponsor, and a person is not required to respond to a collection of information unless it displays a currently valid
OMB control number and expiration date. Send comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden to DHS/CISA/ISD
IPGatewayHelpDesk@hq.dhs.gov ATTN: PRA [OMB Control Number 1670-0009].

IP Gateway Utilization Assessment Survey
Infrastructure Protection (IP) Gateway Mission Partners,
The Infrastructure Information Collections Division (IICD) is conducting an evaluation of IP Gateway users to assess the value of the system and its
capabilities, in meeting the needs of our mission partners.
This survey has four overarching goals:
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to identify IP Gateway system use;
to determine IP Gateway’s effectiveness in meeting your mission;
to determine IP Gateway strengths and areas to improve; and
to further our on-going evolution of the IP Gateway in support of our mission partners.

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Confidentiality Statement
Your responses are non-attributional and confidential. To protect your privacy, all responses will be aggregated. Only aggregate results will be
shared with a limited group within IICD. Responding to this survey is voluntary however; your feedback is an important factor in providing you with
the best service possible.
Survey Assistance
If you have any questions regarding this survey, please contact the consolidated IP Gateway Help Desk at IPGateway@hq.dhs.gov or 1-866-8448163.
Thanks in advance for you for participation in the IP Gateway Utilization Assessment Survey.

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Infrastructure Protection (IP) Gateway Utilization Assessment Survey
1. To which organization do you belong or support?
A. Federal Government (Drop down list of fed gov agencies); then (Please enter name of agency):
B. State Government (Drop Down list of states; then (Please enter name of agency):
C. Local Government (Please enter name of agency):
D. Tribal Government (Please enter name of tribe):
E. Territorial Government (Drop down list of US territories; then (Please enter name of agency):
2. What homeland security functions do you perform (Select all that apply)?
 Analysis and Research
 Critical Infrastructure Analysis
 Cyber and Information Security
 Emergency Management
 Fire/Emergency Response
 Fusion Center Operations
 Homeland Security Advisory
 Information Technology
 Intelligence Analysis
 Intelligence Management
 Law Enforcement
 Planning (Contingency)
 Planning (Risk Management)
 Policy and Strategy
 Program Management
 State/Local Grant Administration
 Other (Please specify):

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3. From the first time you used the IP Gateway until present, what information did you access?
 ACAMS data
 Assessments (Risk, Security, Vulnerability,
etc.)
 Cyber Threat Information
 Common Operating Picture
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Dependency Information
List of Special Events and Domestic Incidents
Resiliency Information
Situational Awareness

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Geospatial Information/Datasets
Modeling and Simulation Products
Risk Management Information
Surveys (Rapid, Expanded, Expanded)

 Assessments and Special Events
Templates
 Critical Infrastructure Research
Resources
 Infrastructure (Asset) Visualization
 Open Source Reports
 RSS Feeds
 Training Documentation

 Other (Please specify):
4. In the past, what artifacts and derivative products did you create using the IP Gateway?
 Assessments
 Causal Outcomes
 Data Taxonomy Information
 Critical Infrastructure Datasets
 Intelligence and Information
 Dependency Information
 Scenarios/Training Exercises
 Risk Products (Reports, Prioritization matrix, etc.)
 Statistical Models
 Survey Question Sets
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 Trending Alerts

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Consequence, Impacts, etc.
Data/Technical Standards
Reports (Qualitative and Quantitative)
Sector Specific Information
Training Documentation

 Other (Please specify):
5. How effective were IP Gateway capabilities in assisting you to fulfill your homeland security functions?

Surveys & Assessments
Map View
Tools:
Data Viewer (ACAMS)
Calendar
Infrastructure Data Taxonomy
Digital Library
Events & Incidents

Extremely
Effective
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Somewhat
Effective
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Effective

Ineffective

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Somewhat
Ineffective
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Extremely
Ineffective
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Not applicable,
I did not use
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6. Please describe the effectiveness of the IP Gateway user interface (usability).

Ease of Navigation/Usability
Layout/Design
Content
Search Features
Print Capabilities
Export Capabilities
Overall IP Gateway Usability (Ease of Use)

Extremely
Effective
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Somewhat
Effective
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Effective

Ineffective

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Somewhat
Ineffective
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Extremely
Ineffective
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Not applicable,
I did not use
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Not applicable,
I did not use

7. Rate your overall IP Gateway experience; indicate your level of agreement with the statements below.

The training I received was adequate for my
needs:
• Web-Based Demonstrations
• Web-Based Training
• Instructor-Led Demonstrations
• Instructor-Led Training
The resource links and support materials
aided me in using IP Gateway capabilities.
The help desk was responsive to my
inquiries.
Systems enhancements/upgrades increased
my ability to perform my homeland security
functions.
I would recommend the IP Gateway to a
colleague or other mission partner.
Overall, the IP Gateway assisted me in
fulfilling homeland security functions.

Strongly
Agree

Somewhat
Agree

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Agree

Disagree

Somewhat
Disagree

Strongly
Disagree

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