Appendix F - Mailing Materials

Appendix F: Mailing Materials

Appendix F-i

O*NET Data Collection Program
OMB Control No. 1205-0421
September 2021

Appendix F:
Mailing Materials

List of Changes to Materials Included in the December 2021 OMB Submission
Item
Previous Wording
Data Collection Method: Establishment
Pre-notification Postcard
Information Package Folder
(English & Spanish)
Letter from the U.S.
Rosemary Lahasky signature
Department of Labor in the
“RTI”
Information Package
This package includes information
that explains your participation in
this important project. In addition, a
brochure describing O*NET
Information and benefits is
included, as well as a list of
professional associations
endorsing the O*NET data
collection.
The time we estimate for your
participation will vary from 15 to 90
minutes over the next four to six
weeks.

Establishment What, Who, &
How Brochure
RTI Letter to POC to
Accompany Toolkit
O*NET Toolkit for Business
RTI letter to POC to
accompany COA-only
package
RTI Letter to POC to
Accompany Questionnaire
(English & Spanish)

Employee What, Who, &
How Brochure
RTI Letter to Employee to
Accompany Questionnaire
(with & without $10 incentive)
(English & Spanish)

Appendix F-1

Current Wording
{Item added}
{Design and color changes}
Pamela L. Frugoli signature
“RTI International”
{added text: “As discussed on your call, it is
important that we continue this effort amidst
COVID-19.”}
This package includes two folders. The
contents of the white folder explain your
participation in this important project. A
brochure describing O*NET information and
benefits is included, as well as a list of
professional associations endorsing O*NET
data collection. The blue folder contains the
O*NET Toolkit for Business, a valuable aid
for you and your organization, as a token of
appreciation for participating.
The total time we estimate for your full
participation will vary from 15 to 90 minutes.
{Design and color changes}

The compact disc: provides full
copies of the O*NET
questionnaires in MS Word for inhouse use, such as job analysis.

{text related to mini CD-ROM removed}

To encourage a high level of
response from the employees, we
have prepared the attached
example memorandum that you
can send to each employee to
show your support for the Program.
We hope you will consider
modifying this memorandum as
you wish and distributing it along
with the questionnaire packets. Call
me at the number below if you
would like me to send an electronic
copy of the memo to you.
These unique credentials (username
and password) are printed on the
cover of the paper questionnaire for
ease of reference.
Michael F. Weeks signature

We sincerely appreciate your company’s
support of this important program and hope
that our sincere thanks is communicated to
each employee receiving a packet. We
realize that their participation is completely
voluntary and that their time is valuable.

{Updated screen shots}{Removal of mini
CD-ROM}
{Item added}

These unique credentials (username and
password) are printed on the web instructions
sheet and on the last page of your
questionnaire.
Michael Penne signature

O*NET Data Collection Program
OMB Control No. 1205-0421
September 2021
Item
Thank You/Reminder
Postcard (English & Spanish)

Appendix F:
Mailing Materials

Previous Wording
Michael F. Weeks signature

Current Wording
Michael Penne signature

Dear Madam or Sir:

Dear O*NET® Data Collection Participant:

I recently mailed you a
questionnaire and asked for your
help to update and expand the
National Occupational Information
Network (O*NET®) database. If
you have completed and returned it
to us, please accept my sincere
thanks.

We recently mailed you a questionnaire and
asked for your help to update and expand
the National Occupational Information
Network (O*NET) database. If you have
completed and returned it to us, please
accept our sincere thanks. As one of a small
group of randomly sampled respondents
selected for your occupation, your answers
are critical to keeping the occupational
information accurate and current in the
O*NET database.

As one of the randomly sampled
respondents from across the
country, your answers are critical to
keeping the O*NET database
accurate and up-to-date.
If you have not yet completed and
returned the questionnaire, please
do so today. Your answers will
ensure that the O*NET database
remains a useful tool for business,
educators, and individuals seeking
career information. If you have
access to the Internet, you may
complete the questionnaire on our
web site at http://onet.rti.org.
Thank you for your help.
P.S. If you have any questions
about this research study, please
contact Mr. Derek Stone, Data
Collection Task Leader, toll-free at
RTI at 1-800-334-8571, ext. 26475.
Michael F. Weeks signature

RTI Letter to Employee to
Accompany Replacement
Questionnaire (English &
Spanish)
Example POC Memo to
Employees (English &
Spanish)
Data Collection Method: Occupation Expert
Lead Letter Envelope
Lead Letter
“RTI”
Letter from the U.S.
Department of Labor in the
Pamela L. Frugoli
Information Package (with &
without $40 incentive)
O*NET/Skill Assessment Team
Lead
Office of Workforce Investment

There is not much time left in the data
collection schedule, so if you have not yet
completed and returned the questionnaire,
please do so as soon as possible. Your
answers will ensure that the O*NET
database remains a useful tool for business,
educators, and individuals seeking career
information. If you have access to the
internet, you may find it convenient to
complete the questionnaires online; if so,
please refer to the questionnaire cover for
your unique login credentials, and then visit
http://onet.rti.org to participate.
Thank you for your help with this important
project. If you have any questions, please
call the O*NET Operations Center Manager
toll-free at 877-233-7348, ext. 100.

Michael Penne signature

{Item removed}

{Item added}
{Item added}
“RTI International”
{added text: “As discussed on your call, it is
important that we continue this effort amidst
COVID-19.”}
Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model
Team Lead
Office of Workforce Investment

Appendix F-2

O*NET Data Collection Program
OMB Control No. 1205-0421
September 2021

Appendix F:
Mailing Materials
Item
Occupation Expert Reply
Envelope Post-It

Occupation Expert What,
Who, & How Brochure
Occupation Expert Web
Instructions Sheet

Thank You/Reminder
Postcard

Previous Wording
Task Questionnaire (blue cover)
Knowledge Questionnaire (gold
cover)
Work Activities Questionnaire
(yellow cover)
Work Context Questionnaire (green
cover)
Background Questionnaire (white
cover)

Current Wording
Task Questionnaire
Knowledge Questionnaire
Work Activities Questionnaire
Work Context Questionnaire
Background Questionnaire

Step 3. Enter your username and
password shown above.

Michael F. Weeks signature

Step 3. Enter your username and password.
This information can be found above or in the
upper-right corner of the front cover of any
one of the questionnaire booklets that you
received.
Michael Penne signature

Dear Occupation Expert:

Dear Occupation Expert:

An O*NET questionnaire package
was recently mailed to you. If you
have completed and returned the
questionnaires, please accept my
sincere thanks. Your responses are
critical to keeping the occupational
information accurate and current.

We recently mailed you an O*NET
questionnaire package. If you have
completed and returned the questionnaires,
please accept our sincere thanks. As one of
a small group of experts selected to
respond for the occupation asked about in
the questionnaires, your answers are critical
to keeping the occupational information
accurate and current in the O*NET
database.

If you have not yet completed and
returned the questionnaires, please
do so as soon as possible. You
may find it convenient to complete
the questionnaires online; if so,
please refer to any of the
questionnaire covers for your
unique login credentials, and then
visit http://onet.rti.org to participate.
Your answers will ensure that
O*NET data provide useful
information for individuals and
businesses across the nation.

RTI Letter to accompany
COA-only package
Data Collection Method: All
Questionnaire Booklet
Covers (all sections)
Level Scale Anchor
Updates

Appendix F-3

If you have questions, please call
the O*NET Operations Center
Manager toll-free at 877-233-7348,
ext. 100.

.

{Design and color changes}

There is not much time left in the data
collection schedule, so if you have not yet
completed and returned the questionnaires,
please do so as soon as possible. You may
find it convenient to complete the
questionnaires online; if so, please refer to
any of the questionnaire covers for your
unique login credentials, and then visit
https://onet.rti.org to participate.
Thank you for your help with this important
project. If you have any questions, please
call the O*NET Operations Center Manager
toll-free at 877-233-7348, ext. 100.
{Item added}
{Cover design and color changes}
See Appendix G O*NET Level Scale Anchors
Updates

Establishment Method Materials
•
•
•
•
•
•
•
•
•

Pre-notification Postcard
Information Package Mailing to the Point of Contact
Certificate of Appreciation Package
Mailing to Point of Contact with Questionnaire Packets for
Selected Employees
Selected Employee Packet
Mailing to Point of Contact with Thank You/Reminder
Postcards
Mailing to Point of Contact with Replacement Questionnaire
Packets for Non-Respondents
Replacement Questionnaire Packet
Avoider Letters

Pre-notification Postcard

United States
DepartrnentofLabor
O*NET
Data Collection
Program

RT! International
Data Capture (O*NET 0207142)
5625 Capital Boulevard
Raleigh, NC 27690-1653

Pat King, Manager
Pat’s Shoe Repair
123 Main Street
Raleigh, NC 12345

We are writing to let you know that in the coming weeks, you will receive a phone call from Research Triangle Institute (RTI)
about an important U.S. Department of Labor program called the Occupational Information Network (O*NET®).
Employers, human resource professionals, job seekers, trainers, and labor market analysts across the country depend on the
O*NET Program as the nation’s primary source of descriptive occupational information. O*NET is continually updated from
input by a broad range of workers in each occupation and is made available to the public at no cost. We need your help to keep
this information current.
If you have any questions, you can reach us at 919-541-6475 or email onethelp@rti.org. On behalf of the U.S. Department of
Labor, we thank you for your time and consideration.
How do I know this is sponsored by the U.S. Department of Labor?

Sincerely,

Kimberly Vitelli
Deputy Administrator
U.S. Department of Labor
Employment and Training Administration
Office of Workforce Investment

Michael Penne
O*NET Project Director
RTI International

Information Package Mailing to the Point of Contact
•
•
•
•
•
•
•
•
•
•

O*NET Information Package Envelope
Information Package Folder
Letter from U.S. Department of Labor
What, Who, How Brochure
Incentives Brochure
Selected Occupations List
O*NET Brochure
Association Endorsement List
Toolkit Folder
RTI Letter to Point of Contact to accompany
Toolkit
• O*NET Toolkit (pre-assembled)

O*NET Information Package Envelope

®

Beyond information.
Intelligence.

PRIORITY
MAI L

Visit onet.rti.org for more information

Visit www.onet.rti.org for more information

Information Package Folder

Participant
Information

059A

Letter from U.S. Department of Labor

[DATE]
[POC Name]
[POC Title]
[Establishment Name]
[Street]
[City, State, Zip Code]
Dear [POC Name],
You recently received a phone call from RTI International about an important program called the
Occupational Information Network (O*NET®). As the caller explained, your company has been
randomly selected to participate in O*NET Data Collection, an important program sponsored by the
United States Department of Labor (DOL) and the National Center for O*NET Development
(O*NET Center).
The O*NET Center has been charged with the challenging task of keeping information about
occupations up to date in a rapidly changing U.S. workplace. Employers, human resource
professionals, job seekers, trainers, and labor market analysts across the country depend on
occupational information to perform their daily work. We would like your help in keeping this
information current. As discussed on your call, it is important that we continue this effort amidst
COVID-19.
RTI, a non-profit research organization, is conducting this data collection effort for the DOL and
the O*NET Center. The information we collect from your organization will be used to update the
O*NET database, the primary source of occupational information in the nation. Responses will be
kept private to the extent permitted by law. Data will not be linked to any individual employee or
organization, but will only be used in summary form to describe occupations - not specific jobs.
This package includes two folders. The contents of the white folder explain your participation
in this important project. A brochure describing O*NET information and benefits is included,
as well as a list of professional associations endorsing O*NET data collection. The blue folder
contains the O*NET Toolkit for Business, a valuable aid for you and your organization, as a
token of appreciation for participating.
Please be assured that your participation in this effort is voluntary. The total time we estimate for
your full participation will vary from 15 to 90 minutes. You are encouraged to send any comments
regarding this estimate of your effort, or any other aspect of this collection of information to: U.S.
Department of Labor, O*NET Project, ETA/OWI, 200 Constitution Avenue NW, Mail Stop
C4526, Washington, DC 20210 (refer to OMB Control Number 1205-0421).
Thank you for your time and consideration. A member of the RTI O*NET team will call you in a
few days to provide additional details and answer any questions you may have.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment

What, Who, & How Brochure

Your Participation in O*NET
Involves Only Three Simple Steps

Step 1

Assist the Business Liaison with
employee sampling.

The Business Liaison will work with you to determine whether
any employees at your establishment work in the occupations
currently being updated. If so, he or she will ask you to
compile a numbered roster of the employees in each selected
occupation. The Business Liaison will use a computer algorithm to
randomly select the line numbers of the employees to receive a
questionnaire. The sample selection process will take place during
one or two brief telephone calls.

Step 2 Distribute questionnaires to sampled
employees.

Once the employees have been sampled, we will mail
questionnaire packets to you for distribution to them. Remember,
it’s important to retain your roster as you are the only person who
knows whom the questionnaires are intended to go to.

Step 3 Assist the Business Liaison with
follow-up activities.

Once you have received your questionnaires, the Business
Liaison will give you a follow-up call to see if all the materials
were received and to answer any questions. In the event that not
all the questionnaires are returned, we will send replacement
questionnaires for you to distribute to any nonresponders at your
organization. The Business Liaison will keep you informed as the
questionnaires are returned by the employees.

Find out more at https://onet.rti.org.

O*NET Data Collection Program

What, Who, & How?
An Introduction to the Occupational Information Network

What
What is O*NET?
The O*NET acronym stands for “Occupational Information
Network.” It is the nation’s primary source of occupational
information. O*NET is available as a timely, easy-to-use database
designed to help millions of employers, workers, educators, and
students make informed decisions about education, training, career
choices, and work.

What is the O*NET Data Collection Program?
The O*NET Data Collection Program is an ongoing effort to
develop and maintain this unique database on the detailed
characteristics of workers and occupations. The information about
an occupation is primarily collected directly from employees
working within the occupation. The collection of this information is
designed to provide data that are valid, reliable, and current.

Who
Who is funding this program?
The United States Department of Labor (DOL) funds the O*NET
Data Collection Program. You can verify this information by
checking the DOL Web site: https://www.doleta.gov/programs/
onet.

Who is conducting the O*NET Data Collection?
Research Triangle Institute (RTI) is working with the United States
Department of Labor to collect these data. RTI is an independent,
nonprofit research organization located in Research Triangle Park,
NC. RTI maintains close ties with Duke University, the University of
North Carolina at Chapel Hill, and North Carolina State University.

How
How did you select my establishment?
Your establishment was randomly selected from a list containing
nearly every business and institution in the country. The
participation of your organization is important since the employees
we select will represent thousands of employees in many other
organizations like yours nationwide.

Are you selling us something?
Absolutely NOT! This is not a market study and we are not selling
anything. This is an opportunity for you to assist the United States
Department of Labor in collecting occupational data that will
be used to continuously update the Occupational Information
Network. O*NET information is available at no cost by downloading
the O*NET Database or by viewing the O*NET data using O*NET
OnLine (https://www.onetonline.org).

What are you asking me to do?
The three simple steps on the last page of this brochure summarize
what your participation involves. Briefly, we will first ask you to
assist in selecting a few employees in certain occupations in your
organization. Then, we will mail you questionnaire packets to
distribute to the selected employees. Finally, we will ask you to
help us by following up with the employees who have not
responded after a few weeks and distributing replacement
questionnaires to them.

How much time is this going to take?
The time we estimate for your participation will vary from 15 to
90 minutes over the next several weeks. It takes approximately
30 minutes for a respondent to complete an O*NET questionnaire.

How many employees are you selecting?
No more than 20 employees in total will be selected from your
workplace. Usually, the number selected is much less than 20.

How will my organization benefit?
To express our appreciation for participating, we offer your
establishment the O*NET Toolkit for Business. This Toolkit is
designed to help you use the O*NET database to simplify tasks
such as writing job descriptions and planning for future human
resource needs. Additionally, every organization benefits from the
updated national O*NET database that will be the product of the
occupational information your organization provides.

How will I personally benefit?
As our way of saying thanks, the person in each organization who
serves as our point of contact will receive a framed Certificate of
Appreciation from the U. S. Department of Labor and a special
resource – the O*NET Toolkit for Business – that will be sent to you
later, after we mail the questionnaires. In addition, the information
you provide will help ensure that the millions of Americans who
access the O*NET database will see the most current, accurate, and
comprehensive data available.

How will the sampled employees benefit?
As our way of saying thanks for completing the O*NET
questionnaire, we will attach $10 in cash to each employee’s
questionnaire. The only exceptions are federal government
employees and employees of establishments that request that no
incentive be offered.

What kinds of questions are asked of the employees?
The questionnaires consist of objective questions about the
activities, work context, training, and other aspects of work within
an occupation. You can find a complete set of questionnaires on the
O*NET Data Collection Program Web site at https://onet.rti.org.
Each selected employee will receive only one of the questionnaires
and will answer the questions about his or her occupation.

Will employees do this during working hours?
The questionnaires used in the O*NET Data Collection Program
are self-administered. The instruction sheet that is included with
the questionnaire packet requests selected employees to complete
the questionnaire in their “off time” from work (e.g., at home, at
lunch, during a break). The research staff has no direct contact with
the employees unless they have a problem or question about the
questionnaire and call our toll-free number for help.

Do I have to tell you the names of the employees
sampled for the data collection?
No, you do not have to give us the names of your employees at any
time during this study, unless you choose to have the questionnaire
sent to them directly. However, if you wish, you may give us the
initials of sampled employees to facilitate the distribution of
materials. We will delete this information when data collection has
been completed at your organization.

Am I required by law to participate?
No, your participation is voluntary. However, you are a critical link
in this data collection project. This is an opportunity to assist the
United States Department of Labor in collecting occupational
information.

Will the information that we provide be kept private?
Yes! Your responses will be kept private to the extent permitted
by law and will not affect your employment in any way. Neither
your name nor your establishment’s name will be associated with
your response. Data will be used only in summary form to describe
occupations—not specific jobs or the individuals performing them.

Is information on the O*NET Program available on
the Web?
Yes, it is. Information on the O*NET Data Collection Program is
available online at https://onet.rti.org. You can also find general
information on many O*NET programs and resources at the O*NET
Resource Center Web site: https://www.onetcenter.org.

Who will contact me?
One of O*NET’s professionally trained Business Liaisons will contact
you to walk you through the data collection process and will be
available to answer your questions and concerns. Because we are
committed to providing you with the highest quality of service,
O*NET supervisors may monitor a sample of these calls. If you have
any questions, you can call us toll-free, 1-877-233-7348, ext. 100,
and the O*NET Operations Center Manager will assist you.

Incentives Brochure

Ways to say “Thanks for participating
in the O* NET Data Collection Program”

*RTI International is a trade name of Research Triangle Institute.

Conducted by RTI International* for the U.S. Department of Labor and the National O*NET Consortium

®

012B

Thank you very much for your help

In our next mailing to you, you will receive…

A framed Certificate of
Appreciation from the
U.S. Department of Labor.

We are very appreciative of the help you and your
company are providing to the O*NET Data Collection
Program. We realize your time is valuable and limited,
and we are truly appreciative of your contributions to
this program.
To express our appreciation, we offer the items shown
on the right to you, your company, and the employees
who are selected to participate in the Program.
We believe the most valuable benefit of your
participation is the information that will be returned to
you and your company through the O*NET database.
Many employers access this database routinely for
information on occupational characteristics, worker
attributes, and job descriptions.
We hope you enjoy all these benefits of the O*NET
Program. We look forward to working with you over
the next few weeks as we collect occupational
information from your company.

A $10 token of appreciation
for each employee who is
selected to complete the
O*NET Questionnaire. The
ten dollar bill will be enclosed
with the questionnaire in the
individual sealed envelopes that
we will ask you to distribute to the sampled employees.

In a separate mailing, your
company will receive…
The O*NET Toolkit for Business. The
O*NET Toolkit for Business is a free
packet of information about the O*NET
Program that managers can use for
human resource planning, including a
guide for writing job descriptions.

Selected Occupations List

Selected Occupations for [Establishment Name]
This list contains the definitions of a number of occupations that are of interest to the survey.
Your O*NET representative will try to determine whether you have employees in some of these
occupations in your next phone call. Please have this list available when he or she calls.
NOTE: Only five or fewer of the occupations listed below will actually be selected from your
organization. The O*NET representative will provide further details about this when he or she
calls.

1. Editors: Perform variety of editorial duties, such as laying out, indexing, and revising
content of written materials, in preparation for final publication.
2. Computer Programmers: Convert project specifications and statements of problems and
procedures to detailed logical flow charts for coding into computer language. Develop and
write computer programs to store, locate, and retrieve specific documents, data, and
information. May program Web sites.
3.

Natural Sciences Managers: Plan, direct, or coordinate activities in such fields as life
sciences, physical sciences, mathematics, statistics, and research and development in these
fields.

4. Database Administrators: Coordinate changes to computer databases, test and implement
the database applying knowledge of database management systems. May plan, coordinate,
and implement security measures to safeguard computer databases.
5. Market Research Analysts: Research market conditions in local, regional, or national areas
to determine potential sales of a product or service. May gather information on competitors,
prices, sales, and methods of marketing and distribution. May use survey results to create a
marketing campaign based on regional preferences and buying habits.
6. Economists: Conduct research, prepare reports, or formulate plans to aid in solution of
economic problems arising from production and distribution of goods and services. May
collect and process economic and statistical data using econometric and sampling techniques.
7. Compensation and Benefits managers: Plan, direct, or coordinate compensation and
benefits activities and staff of an organization.
8. Interviewers, Except Eligibility and Loan: Interview persons by telephone, mail, in person,
or by other means for the purpose of completing forms, applications, or questionnaires. Ask
specific questions, record answers, and assist persons with completing form. May sort,
classify, and file forms.
9. Mechanical Engineers: Perform engineering duties in planning and designing tools, engines,
machines, and other mechanically functioning equipment. Oversee installation, operation,
maintenance, and repair of such equipment as centralized heat, gas, water, and steam systems.
10. Sales Managers: Direct the actual distribution or movement of a product or service to the
customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and
establish training programs for sales representatives. Analyze sales statistics gathered by
staff to determine sales potential and inventory requirements and monitor the preferences of
customers.

O*NET Brochure

Association Endorsement List

Association Support
As a leading national and industry association, we support O*NET, the Occupational Information Network.
A major initiative of the United States Department of Labor, O*NET is a database of occupational information,
specifying job characteristics and worker skills and abilities.
O*NET helps employers meet human resource challenges by identifying front line skill needs. It helps employees identify skills
necessary to succeed in their fields, and helps job seekers understand the skills and training they
need for the jobs they want.
We urge you to complete the O*NET questionnaire. By providing this valuable information, you will help
the O*NET database capture the realities of the changing American workplace and be a participant in building
a national labor exchange system able to compete in the international marketplace.

a

Academy of Criminal Justice Sciences
Accrediting Council for Continuing
Education and Training
African American Women’s Clergy
Association
Air Conditioning Contractors of America
Aircraft Electronics Association
Allied Pilots Association
American Academy of Actuaries
American Academy of Environmental
Engineers
American Academy of Orthotists and
Prosthetists
American Academy of Physical Medicine
and Rehabilitation
American Academy of Physician
Assistants
American Apparel and Footwear
Association
American Association for Adult and
Continuing Education
American Association for Health
Education
American Association for Homecare
American Association for Leisure and
Recreation
American Association for Marriage and
Family Therapy
American Association for Respiratory
Care
American Association for Vocational
Instructional Materials
American Association of Colleges of
Pharmacy

American Association of Community
Colleges
American Association of Cosmetology
Schools
American Association of Critical-Care
Nurses
American Association of Early Childhood
Educators
American Association of Engineering
Societies
American Association of Motor Vehicle
Administrators
American Association of Museums
American Association of Psychiatric
Technicians
American Association of State Colleges
and Universities
American Association of Zoo Keepers
American Bar Association
American Business Conference
American Chemical Society
American College of Cardiology
American Composites Manufacturers
Association
American Congress on Surveying and
Mapping
American Correctional Association
American Council for Construction
Education
American Council of Life Insurers
American Counseling Association
American Culinary Federation
American Dental Assistants Association
American Design Drafting Association

American Education Finance Association
American Electronics Association
American Federation for Medical
Research
American Federation of Home Health
Agencies
American Federation of School
Administrators
American Federation of Teachers
American Financial Services Association
American Fisheries Society
American Forest & Paper Association
American Foundry Society
American Geological Institute
American Health Information
Management Association
American Historical Association
American Home Furnishings Alliance
American Hotel and Lodging Association
American Industrial Hygiene Association
American Institute for Conservation of
Historic and Artistic Works
American Institute of Aeronautics and
Astronautics
American Institute of Building Design
American Institute of Chemists
American Institute of Constructors
American Institute of Engineers
American Institute of Floral Designers
American Institute of Professional
Bookkeepers
American Insurance Association
American Jail Association
American Library Association

American Loggers Council
American Management Association
American Meat Institute
American Mental Health Counselors
Association
American Moving & Storage Association
American Optometric Association
American Pharmacists Association
American Physical Therapy Association
American Physiological Society
American Planning Association
American Probation and Parole
Association
American Prosthodontic Society
American Psychological Association
American Public Gas Association
American Public Human Services
Association
American Purchasing Society
American Rehabilitation Counseling
Association
American Rental Association
American Road and Transportation
Builders Association
American School Counselor Association
American School Health Association
American Society for Clinical Laboratory
Science
American Society for Engineering
Education
American Society for Engineering
Management
American Society for Microbiology
American Society for Quality
American Society of Agronomy
American Society of Association
Executives
American Society of Certified Engineering
Technicians
American Society of Interior Designers
American Society of Professional
Estimators
American Society of Radiologic
Technologists
American Society of Sanitary Engineering
American Society of Transportation and
Logistics
American Society of Travel Agents
American Sociological Association
American Statistical Association
American Subcontractors Association
American Therapeutic Recreation
Association
American Watchmakers-Clockmakers
Institute
American Water Works Association
American Zoo and Aquarium Association

America’s Health Insurance Plans
Animal Behavior Society
Appraisal Institute
Appraisers Association of America
Architectural Engineering Institute of the
American Society of Civil Engineers
Associated Bodywork and Massage
Professionals
Associated Builders and Contractors
Associated General Contractors of
America
Associated Locksmiths of America
Associated Specialty Contractors
Association for Career and Technical
Education
Association for Career and Technical
Education Research
Association for Childhood Education
International
Association for Commuter Transportation
Association for Continuing Higher
Education
Association for Financial Professionals
Association for Healthcare
Documentation Integrity
Association for Library and Information
Science Education
Association for Library Collections and
Technical Services
Association for Professionals in Infection
Control and Epidemiology
Association for Talent Development
Association for the Advancement of Cost
Engineering
Association of Business Support Services
International
Association of Consulting Foresters of
America, Inc.
Association of Credit and Collection
Professionals
Association of Energy Engineers
Association of Environmental Engineering
and Science Professors
Association of Equipment Management
Professionals
Association of Executive and
Administrative Professionals
Association of Information Technology
Professionals
Association of Management Consulting
Firms
Association of Master of Business
Administration Executives
Association of Minority Health
Professions Schools
Association of Oncology Social Work
Association of Sales and Marketing
Companies

Association of School Business Officials
International
Association of Schools of Allied Health
Professions
Association of Surgical Technologists
Association of Technical Personnel in
Ophthalmology
Association of the Wall and Ceiling
Industry
Association of Women in the Metal
Industries
Association of Women Soil Scientists
Automotive Maintenance and Repair
Association

b-h

Belt Association
Biomedical Engineering Society
Biotechnology Industry Organization
Blow-in-Blanket Contractors Association
Bread Bakers Guild of America
Brotherhood of Shoe and Allied
Craftsmen
Business Marketing Association
Business Professionals of America
California Fashion Association
Ceilings and Interior Systems
Construction Association
Center for Book Arts
Ceramic Tile Institute of America
Chamber of Shipping of America
Chartered Property Casualty
Underwriters Society
Commercial Vehicle Training Association
Community Transportation Association of
America
CompTIA
Construction Management Association of
America
Consumer Electronics Association
Contact Lens Manufacturers Association
Council for American Private Education
Council of Fashion Designers of America
Council of Industrial Boiler Owners
Council of Supply Chain Management
Professionals
Crane Certification Association of
America
Crop Science Society of America
Custom Electronic Design and Installation
Association
Dangerous Goods Advisory Council
Deck Industry Association
Dietary Managers Association
Drug and Alcohol Testing Industry
Association
Edison Welding Institute
Editorial Freelancers Association

Electronics Technicians Association
International
Employee Benefit Research Institute
Energy Council of the Northeast
Fabricators & Manufacturers Association
International
Federal Resource Center for Special
Education
Federation of Tax Administrators
Financial Therapy Association
Flexographic Technical Association
Floor Covering Installation Contractors
Association
Foodservice Consultants Society
International
Forest Resources Association
Forging Industry Association
Gases and Welding Distributors
Association
Graphic Artists Guild
Group Underwriters Association of
America
Healthcare Distribution Management
Association
Home Care Aide Association of America
Home Healthcare Nurses Association
Hospice Association of America
Hospitality Business Alliance

i-k

IEEE (Institute of Electrical and
Electronics Engineers)
IEEE Aerospace and Electronic Systems
Society
IEEE Computer Society
IEEE Engineering in Medicine and
Biology Society
IEEE Engineering Management Society
Independent Automotive Damage
Appraisers Association
Industrial Designers Society of America
Information Systems Audit and Control
Association
Information Technology Association of
America
Inland Marine Underwriters Association
Institute for Certification of Computing
Professionals
Institute for Operations Research and the
Management Sciences
Institute for Supply Management
Institute of Environmental Sciences and
Technology
Institute of Industrial Engineers
Institute of Management Accountants
Institute of Management Consultants
USA

Institute of Packaging Professionals
Insurance Information Institute
International Association for Computer
Information Systems
International Association of Administrative
Professionals
International Association of Arson
Investigators
International Association of Asian Studies
International Association of Campus Law
Enforcement Administrators
International Association of Fire Chiefs
International Association of Foundation
Drilling
International Association of Workforce
Professionals
International Disk Drive Equipment and
Materials Association
International Economic Development
Council
International Executive Housekeeping
Association
International Federation of Professional
and Technical Engineers
International Fire Marshals Association
International Interior Design Association
International Maintenance Institute
International Masonry Institute
International Plant Propagators’ Society
International Public Management
Association for Human Resources
International Ticketing Association
International Union of Bakers and
Bakers-Confectioners
International Union of Bricklayers and
Allied Craftworkers
International Union of Painters and Allied
Trades
International Union of Police Associations
International Warehouse Logistics
Association
Ironworker Management Progressive
Action Cooperative Trust
Irrigation Association
Jewelers of America
Jewelry Information Center
Joint Commission on Allied Health
Personnel in Ophthalmology
Kitchen Cabinet Manufacturers
Association

m-n

Machinery Dealers National Association
Manufactured Housing Institute
Marine Technology Society
Marketing Research Association

Mason Contractors Association of
America
Material Handling Equipment Distributors
Association
Metals Service Center Institute
Metropolitan Burglar and Fire Alarm
Association
Minerals, Metals, and Materials Society
Modular Building Institute
NALS
National Academy of Opticianry
National Academy of Sciences
National Alliance of Business
National Association for Business
Economics
National Association for Equal
Opportunity in Higher Education
National Association for Girls and Women
in Sport
National Association for Home Care and
Hospice
National Association for Practical Nurse
Education and Service
National Association for Printing
Leadership
National Association for Sport and
Physical Education
National Association of African American
Studies
National Association of Child Care
Professionals
National Association of Child Care
Resource and Referral Agencies
National Association of Construction
Boilermaker Employers
National Association of Counties
National Association of County Surveyors
National Association of Dental
Laboratories
National Association of Emergency
Medical Technicians
National Association of Environmental
Professionals
National Association of Geoscience
Teachers
National Association of Health
Underwriters
National Association of Hispanic and
Latino Studies
National Association of Independent
Insurance Adjusters
National Association of Independent
Publishers
National Association of Legal Assistants
National Association of Manufacturers
National Association of Native American
Studies

National Association of Professional
Employer Organizations
National Association of Sales and
Marketing Agencies
National Association of School
Psychologists
National Association of Service Managers
National Association of Social Workers
National Association of State Directors of
Career Technical Education
Consortium
National Athletic Trainers’ Association
National Bicycle Dealers Association
National Blacksmiths and Weldors
Association
National Burglar and Fire Alarm
Association
National Business Education Association
National Career Development Association
National Center for Manufacturing
Sciences
National Center for Simulation
National Cleaners Association
National Concrete Masonry Association
National Council for Advanced
Manufacturing
National Council of Agricultural
Employers
National Council of Teachers of English
National Council of Teachers of
Mathematics
National Criminal Justice Association
National Dance Association
National Dental Assistants Association
National Dental Association
National Earth Science Teachers
Association
National Elevator Industry, Inc
National Employment Counseling
Association
National Environmental Health
Association
National Farmers Union
National Federation of Licensed Practical
Nurses
National Freight Transportation
Association
National Funeral Directors Association
National Glass Association
National Hardwood Lumber Association
National High School Association
National Human Resources Association
National Institute for Automotive Service
Excellence
National Institute for Metalworking Skills
National Judges Association
National League of Postmasters of the
United States

National Management Association
National Maritime Education and Training
Association
National Paralegal Association
National Propane Gas Association
National Railroad Construction and
Maintenance Association
National Registry of Environmental
Professionals
National Rehabilitation Counseling
Association
National Retail Federation
National Roofing Contractors Association
National Science and Technology
Education Partnership
National Society of Professional
Surveyors
National Stone, Sand and Gravel
Association
National Terrazzo and Mosaic Association
National Therapeutic Recreation Society
National Tile Contractors Association
National Tooling and Machining
Association
National Tour Association
National Training and Simulation
Association
National Utility Contractors Association
Network and System Professionals
Association
Network Professional Association
New York Academy of Sciences

o-s

Outdoor Power Equipment Aftermarket
Association
Owner-Operator Independent Drivers
Association
Packaging and Label Gravure Association
Painting & Decorating Contractors of
America
Pedorthic Footwear Association
Plastic and Metal Products Manufacturers
Association
Pleaters, Stitchers & Embroiderers
Association
Plumbing-Heating-Cooling Contractors
National Association
Precision Machined Products Association
Precision Machined Products Association
Educational Foundation
Precision Metalforming Association
Precision Metalforming Association
Educational Foundation
Printing Industries of America & Affiliates

Professional Association of Custom
Clothiers
Professional Caddie Association
Professional Landcare Network
Professional Managers Association
Property Casualty Insurers Association of
America
Refractory Ceramic Fibers Coalition
Refrigeration Service Engineers Society
Retail Bakers of America
Risk Management Association
SAE International
Society for Experimental Biology and
Medicine
Society for Foodservice Management
Society for Protective Coatings
Society for Technical Communication
Society of Allied Weight Engineers
Society of American Archivists
Society of American Florists
Society of American Foresters
Society of Computer Professionals
Society of Fire Protection Engineers
Society of Manufacturing Engineers
Society of Naval Architects and Marine
Engineers
Society of Petroleum Engineers
Society of Professional Benefit
Administrators
Soil Science Society of America
SOLE—The International Society of
Logistics
Specialty Graphic Imaging Association
Structural Insulated Panel Association

t-w

Telecommunications Industry Association
Tooling and Manufacturing Association
Transportation Intermediaries Association
Tree Care Industry Association
Tube and Pipe Association International
Tubular Piping Association
United Brotherhood of Carpenters and
Joiners of America
United Council on Welfare Fraud
United Professional Sales Association
United States Tour Operators Association
Water Environment Federation
Western Dredging Association
Wildlife Disease Association
Wood Flooring Manufacturers Association
Wood Moulding and Millwork Producers
Association
World International Nail and Beauty
Association
World Leisure and Recreation Association

Toolkit Folder

onet toolkit folder (spine).indd 1

5/10/15 3:26 PM

RTI Letter to Point of Contact to Accompany Toolkit

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
Your interest and support of the O*NET Data Collection effort is very important to the success of the
program. With that in mind, I am sending you this O*NET Toolkit for Business, in the hope that it will become a
valuable aid to you and your organization. This is a free resource for your company from the U.S. Department of
Labor.
The O*NET Toolkit for Business was created specifically for organizations like yours to help them use
the information available through O*NET to simplify tasks such as writing job descriptions and planning for
future human resource needs. The following pieces are included in the toolkit:
▪

The Quick Reference Guide to O*NET: an executive summary of O*NET information.

▪

The OnLine Guided Tour: an introduction to the O*NET OnLine application.

▪

The Content Model Reference Card: an overview of the conceptual foundation for O*NET occupational
information.

▪

O*NET At Work: Writing Job Descriptions: step-by-step guide to writing job descriptions using O*NET
OnLine.

▪

O*NET At Work: HR Planning and Employee Retention & Reskilling: step-by-step guide to doing
human resource planning or solving employee retention/reskilling problems using O*NET OnLine.

We hope you find this Toolkit useful. If you have any comments or questions, please contact me at 1-877233-7348 ext. [BL EXTENSION], or the Operations Center Manager at 1-877-233-7348 ext. 100.
Sincerely,

[NAME OF BL]
Business Liaison
Enclosure

O*NET Toolkit (pre-assembled)—Forthcoming

Certificate of Appreciation Package
• Certificate of Appreciation
• RTI Letter to Point of Contact for Certificate of Appreciation
package

Certificate of Appreciation

Certificate of Appreciation
Presented to

This Certificate of Appreciation is in recognition of your personal and significant
contribution to the National Occupational Information Network (O*NET) Data
Collection Program, our Nation’s primary source of occupational information.

RTI Letter to Point of Contact for Certificate of
Appreciation Package

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
As a token of our appreciation for your efforts, we have enclosed a Certificate of Appreciation
from the U.S. Department of Labor in your name. Also enclosed is a frame for the certificate.
Your personal efforts in support of this important national data collection program are recognized
and sincerely appreciated by the U.S. Department of Labor, as well as the entire O*NET Project
Team.
We sincerely appreciate your company’s support of this important program and hope that our
sincere thanks is communicated to each sampled employee. We realize that their participation is
completely voluntary and that their time is valuable.
We will contact you again in the near future to see if you need any additional support. In the
meantime, feel free to contact me at [BL DIRECT LINE] or [BL EMAIL ADDRESS] any time I
can be of assistance.
Sincerely,

[NAME OF BL]
Business Liaison
Enclosure

Mailing to Point of Contact with Questionnaire
Packets for Selected Employees
• RTI Letter to Point of Contact to Accompany
Questionnaires
• Certificate of Appreciation*
• Selected Employee Packets

*Please refer to the “Certificate of Appreciation Package” to view this document.

RTI Letter to POC to Accompany Questionnaires

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
As we recently discussed on the telephone, enclosed are the questionnaire packets for the
employees who were sampled to participate in the O*NET® Data Collection Program. Please
distribute the packets to the appropriate employees as soon as possible.
Note that the label affixed to each envelope includes the occupation, line number and
initials of the employee (optional) from the roster you created for each occupation. Please use the
roster as a guide to ensure that each employee receives the correct envelope.
To encourage a high level of response from the employees, we have prepared the
attached example memorandum that you can send to each employee to show your support for the
Program. We hope you will consider modifying this memorandum as you wish and distributing it
along with the questionnaire packets. Call me at the number below if you would like me to send
an electronic copy of the memo to you.
We sincerely appreciate your company’s support of this important program and hope that
our sincere thanks is communicated to each employee receiving a packet. We realize that their
participation is completely voluntary and that their time is valuable.
Finally, as a token of our appreciation for your efforts, we have enclosed a Certificate of
Appreciation from the U.S. Department of Labor in your name. Also enclosed is a frame for the
certificate. Your personal efforts in support of this important national data collection program are
recognized and sincerely appreciated by the U.S. Department of Labor, as well as the entire
O*NET Project Team.
We will contact you again in the near future to see if you need any additional support. In
the meantime, feel free to contact me toll free at 1-877-233-7348 ext. [BL EXTENSION] any
time I can be of assistance.
Sincerely,

[NAME OF BL]
Business Liaison
Enclosure

Selected Employee Packet

• Employee Questionnaire Packet Envelope
• O*NET Folder
• RTI Letter to Employee to Accompany Questionnaire (with
$10 Incentive)
• RTI Letter to Employee to Accompany Questionnaire
(without $10 Incentive)
• Association Endorsement List*
• O*NET Brochure*
• Instructions for Completing the Web Version of the O*NET
Questionnaire
• Web Option Reminder Post-It
• Business Reply Mail Return Envelope
• Employee What,,Who, and How Brochure
*Please refer to the “Information Package Mailing to the Point of Contact” to view this
document.

Employee Questionnaire Packet Envelope

O*NET Folder

RTI Letter to Employee to
Accompany Questionnaire (With $10
Incentive)

[RTI Questionnaire Cover Letter to Incumbent with money]
[DATE]

Dear Madam or Sir,
On behalf of the U.S. Department of Labor, I am requesting your participation in the Occupational
Information Network (O*NET) Data Collection Program. This important data collection effort is being
undertaken to update the O*NET database, our nation's primary source of occupational information. RTI,
a non-profit research organization, is conducting this data collection effort for the U.S. DOL and the
National Center for O*NET Development. We are collecting data from randomly sampled workers in
businesses all across the United States.
Your company has agreed to participate in the O*NET Data Collection Program. One of your coworkers, [NAME OF POC], is helping RTI to randomly sample employees to be invited to participate in
this important program.
To participate, please complete the questionnaire enclosed with this letter and return it to us in the
postage-paid envelope provided. It should only take about 30 minutes to complete. We also ask that you
do this on your own time, not company time. We have enclosed $10, which is yours to keep as an
expression of our appreciation for your time.
Your participation is completely voluntary. You can skip over any question you do not want to
answer. Your responses are returned directly to RTI, where your answers will be kept private to the extent
permitted by law and will not affect your employment in any way. Neither your name nor your
company’s name will be associated with your response. Data will only be used in summary form to
describe occupations - not specific jobs or the individuals performing them.
We have enclosed an O*NET brochure that will answer many questions you have about the O*NET
program. If you have access to the Internet, you may wish to complete the questionnaire on our Web
site at http://onet.rti.org. We have enclosed instructions to assist you with that. If you have any questions
about this research study, please contact Mr. Derek Stone, Data Collection Task Leader, toll-free at RTI at
1-800-334-8571 ext. 26475.
Thank you for your help with the O*NET project. The participation of businesses and employees
across the country will ensure that all occupational information contained in the O*NET system is
accurate and useful to business, educators, and individuals exploring careers.
Sincerely,

Michael Penne
O*NET Project Director
Enclosure

RTI Letter to Employee to Accompany
Questionnaire (Without $10 Incentive)

[RTI Questionnaire Cover Letter to Incumbent without money]
[DATE]

Dear Madam or Sir,
On behalf of the U.S. Department of Labor, I am requesting your participation in the Occupational
Information Network (O*NET) Data Collection Program. This important data collection effort is being
undertaken to update the O*NET database, our nation's primary source of occupational information. RTI,
a non-profit research organization, is conducting this data collection effort for the U.S. DOL and the
National Center for O*NET Development. We are collecting data from randomly sampled workers in
businesses all across the United States.
Your company has agreed to participate in the O*NET Data Collection Program. One of your coworkers, [NAME OF POC], is helping RTI to randomly sample employees to be invited to participate in
this important program.
To participate, please complete the questionnaire enclosed with this letter and return it to us in the
postage-paid envelope provided. It should only take about 30 minutes to complete. We also ask that you
do this on your own time, not company time. We sincerely appreciate your taking the time to help us in
this important effort.
Your participation is completely voluntary. You can skip over any question you do not want to
answer. Your responses are returned directly to RTI, where your answers will be kept private to the extent
permitted by law and will not affect your employment in any way. Neither your name nor your
company’s name will be associated with your response. Data will only be used in summary form to
describe occupations - not specific jobs or the individuals performing them.
We have enclosed an O*NET brochure that will answer many questions you have about the O*NET
program. If you have access to the Internet, you may wish to complete the questionnaire on our Web
site at http://onet.rti.org. We have enclosed instructions to assist you with that. If you have any questions
about this research study, please contact Mr. Derek Stone, Data Collection Task Leader, toll-free at RTI at
1-800-334-8571 ext. 26475.
Thank you for your help with the O*NET project. The participation of businesses and employees
across the country will ensure that all occupational information contained in the O*NET system is
accurate and useful to business, educators, and individuals exploring careers.
Sincerely,

Michael Penne
O*NET Project Director
Enclosure

Instructions for Completing the Web Version of the O*NET
Questionnaire

Instructions for Completing the Web Version
of the O*NET® Questionnaire
Username:
Password:

[FILL HERE]
[FILL HERE]

You can complete the questionnaire online, if you prefer.
Just follow these simple steps.
Step 1.

Go to the web address http://onet.rti.org.

Step 2.

Click on the Login link to gain access to the
questionnaire.

Step 3.

Enter your username and password. This information
can be found above or at the top of the front cover of
the questionnaire booklet that you received.

Step 4.

Click on OK. Once you are logged in, you will receive
further instructions on completing the questionnaire.

Please be assured that your online responses are completely secure and
are protected by the same technology used by businesses to secure
credit card transactions.
If you have any problems accessing the web site, please call 1-877-2337348, ext. 100. Technical assistance is available through this toll free
number Monday through Friday between 8:30 AM and 5:00 PM Eastern
Time. You can also email your technical questions to onethelp@rti.org.
If you have any questions about this research study, please contact Mr.
Derek Stone, Data Collection Task Leader, toll-free at RTI at 1-800-3348571, ext. 26475. If you prefer, you can email him at dstone@rti.org.
Thank you again for your participation in the
O*NET Data Collection Program!
O=000000 C=00000 B=00000

Web Option Reminder Post-It

Business Reply Mail Return Envelope

Beyond Information. Intelligence.

P.O. Box 12194
Research Triangle Park, NC 27709

PRIVATE: To be opened by authorized staff only.

Research Triangle Institute
Research Operations Center
(O*NET 0207142)
Attn: O*NET Data Receipt
5265 Capital Boulevard
Raleigh, NC 27616-2925

Employee What, Who, & How Brochure

O*NET Data Collection Program

Frequently Asked
Questions

Find out more at
https://onet.rti.org

What, Who, & How?
056B

What

Who

What is O*NET?

Who is funding this program?

The O*NET acronym stands for “Occupational
Information Network.” It is the nation’s primary
source of occupational information. O*NET
is available as a timely, easy-to-use database
that is designed to help millions of employers,
workers, educators, and students make
informed decisions about education, training,
career choices, and work.

The United States Department of Labor (DOL)
funds the O*NET Data Collection Program.
You can verify this information by checking
the DOL Web site: https://www.doleta.gov/
programs/onet.

What is the O*NET Data
Collection Program?

Research Triangle Institute (RTI) is working with
the United States Department of Labor (DOL)
to collect these data. RTI is an independent,
nonprofit research organization located in
Research Triangle Park, NC. RTI maintains
close ties with Duke University, the University
of North Carolina at Chapel Hill, and North
Carolina State University.

The O*NET Data Collection Program is an
ongoing effort to develop and maintain
this unique database on the detailed
characteristics of workers and occupations.
The information about an occupation is
primarily collected directly from employees
working within the occupation. The collection
of this information is designed to provide data
that are valid, reliable, and current.

Who is conducting the O*NET
Data Collection?

How

How much time is this going to
take?

How did you select my
workplace?

It should take you approximately 30 minutes to
complete the O*NET questionnaire.

Your workplace was randomly selected from
a list containing nearly every business and
institution in the country. The participation
of your organization is important since the
employees we select will represent thousands
of employees in many other organizations like
yours nationwide.

Are you selling me something?
Absolutely NOT! This is not a market study
and we are not selling anything. This is an
opportunity for you to provide direct input
to the United States Department of Labor
regarding occupational data that will be used
to continuously update the Occupational
Information Network. O*NET information
is available at no cost by downloading the
O*NET Database or by viewing the O*NET
data using O*NET OnLine (https://www.
onetonline.org).

What are you asking me to do?
We are asking you to complete the enclosed
questionnaire and return it to us in the
postage-paid envelope provided. If you
prefer, you can complete the questionnaire
online at https://onet.rti.org. Your unique
login credentials are printed in the upper right
corner of the questionnaire cover.

Why am I being asked to do
this and some of my co-workers
are not?
Your organization has agreed to participate
in the O*NET Data Collection Program. A
representative at your organization is helping
RTI to randomly sample employees to be
invited to participate in the program. It is
important that you, personally, complete the
questionnaire and not give it to a co-worker.
The questionnaire has been customized for
your occupation and the statistical sampling
method we used selected you, not your coworker, to receive the questionnaire.

How many employees are you
selecting in my workplace?
No more than 20 employees in total will be
selected from your workplace. Usually, the
number selected is much less than 20.

Why should I participate?
Your participation is important because your
responses, combined with the responses
of other employees, will describe your
occupation to millions of job seekers,
educators, career counselors, human resource
professionals, and labor market analysts.

How will I personally benefit?
As our way of saying thanks for completing the
O*NET questionnaire, you will find $10 in cash
attached to the questionnaire cover. (The only
exceptions are federal government employees
and employees of establishments that request
that no incentive be offered.) In addition, the
information you provide will help ensure that
the millions of Americans who access the
O*NET database will see the most current,
accurate, and comprehensive data available on
your occupation.

What kinds of questions will I
be asked?
The questionnaires consist of objective
questions about the activities, work context,
training, and other aspects of work within an
occupation. You can find a complete set of
questionnaires on the O*NET Data Collection
Program Web site at https://onet.rti.org.
You are asked to complete only one of the
questionnaires and to answer the questions
about your occupation.

Can I complete the
questionnaires online?
Absolutely. The paper questionnaire sent
to you is also available via our secure Web
site, https://onet.rti.org. You will be issued
login credentials to allow you to access the
Web version of the questionnaire. These
unique credentials (username and password)
are printed on the web instructions sheet and
on the last page of your questionnaire.

Am I required by law to
participate?
No, your participation is voluntary. However,
you are a critical link in this data collection
project. This is an opportunity to provide direct
input to the United States Department of
Labor by providing occupational information.

Will the information that I
provide be kept private?
Yes! Your responses will be kept private to
the extent permitted by law and will not
affect your employment in any way. Neither
your name nor your establishment’s name
will be associated with your response.
Data will be used only in summary form to
describe occupations—not specific jobs or the
individuals performing them.

Is information on the O*NET
Program available on the Web?
Yes, it is. Information on the O*NET Data
Collection Program is available online at
https://onet.rti.org. You can also find general
information on many O*NET programs and
resources at the O*NET Resource Center Web
site: https://www.onetcenter.org.

Whom can I call if I have
questions?
If you have any questions, you can call us toll
free, 1-877-233-7348, ext. 100, and the O*NET
Operations Center Manager will assist you.

Mailing to Point of Contact with Thank You/Reminder Postcards
• RTI Letter to Point of Contact to Accompany Thank
You/Reminder Postcard
• Thank You/Reminder Postcard to Employee

RTI Letter to POC to Accompany Thank You/Reminder
Postcard

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
Enclosed, please find the thank you/reminder postcards we discussed during our
recent phone call. Each employee who was sampled to participate in the O*NET Data
Collection Program should receive one of these postcards in the next day or so. The
purpose of the postcard is to say "thank you" if they have already completed the
questionnaire or to remind them to complete the questionnaire soon if they have not yet
done so.
If you have not yet distributed the questionnaires to the sampled employees,
please do not send a thank you/reminder postcard to them yet. Rather, distribute the
questionnaires to them as soon as possible. Then, in about a week or so, send each one a
postcard. That should allow enough time for them to have had a chance to complete the
questionnaire.
I suggest that you use the employee roster or list you created to decide which
employees should receive the postcards.
Let me thank you once again for your company’s participation and more
specifically, for your personal efforts in support of this important data collection
program.

Sincerely,

[NAME OF BL]
Business Liaison
1-877-233-7348, ext. [BL EXTENSION]
Enclosure

Thank You/Reminder Postcard to Employee

THANK YOU!

Beyond Information. Intelligence.

Dear O*NET® Data Collection Participant:
We recently mailed you a questionnaire and asked for your help to update and expand the National Occupational Information Network (O*NET)
database. If you have completed and returned it to us, please accept our sincere thanks. As one of a small group of randomly sampled respondents selected for your occupation, your answers are critical to keeping the occupational information accurate and current in the O*NET database.
There is not much time left in the data collection schedule, so if you have not yet completed and returned the questionnaire, please do so as soon
as possible. Your answers will ensure that the O*NET database remains a useful tool for business, educators, and individuals seeking career
information. If you have access to the internet, you may find it convenient to complete the questionnaires online; if so, please refer to the questionnaire cover for your unique login credentials, and then visit https://onet.rti.org to participate.
Thank you for your help with this important project. If you have any questions, please call the O*NET Operations Center Manager toll-free at
877-233-7348, ext. 100.

Sincerely,

Michael Penne
O*NET Project Director
Beyond Information. Intelligence.

001E

Mailing to Point of Contact with Replacement
Questionnaire Packets for Non-Respondents
• RTI Letter to Point of Conact to Accompany
Replacement Questionnaires
• Replacement Questionnaire Packet

RTI Letter to POC to Accompany Replacement
Questionnaires

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
As we recently discussed, enclosed are the replacement questionnaires for the employees
who were randomly sampled to participate in the O*NET Data Collection Program and from
whom we have not yet received a completed questionnaire.
While their participation in this program is voluntary, we want to be sure that each
sampled employee has an opportunity to participate, and we are providing these replacement
questionnaire packets in case they may have forgotten or misplaced the original set of materials.
The roster line number, occupation and initials of the employee (optional) who should
receive each packet are indicated on the label affixed to each envelope. Please distribute these
packets as soon as possible. Please use the roster that you previously created to ensure that the
questionnaire is sent to the appropriate employee.
Let me thank you once again for your company’s participation and more specifically, for
your personal efforts in support of this important data collection program.
Sincerely,

[NAME OF BL]
Business Liaison
1-877-233-7348, ext. [BL EXTENSION]
Enclosure

Replacement Questionnaire Packet
•
•
•
•
•

Employee Questionnaire Packet Envelope*
O*NET Folder*
O*NET Brochure**
Association Endorsement List**
Instructions for Completing the Web Version of the O*NET
Questionnaire*
• RTI Letter to Accompany Replacement Questionnaire
• Web Option Reminder Post-It*
• Business Reply Mail Return Envelope*
*Please refer to the “Selected Employee Packet” to view this document.
**Please refer to the “Information Package Mailing to the Point of Contact” to view
this document.

RTI Letter to Accompany Replacement Questionnaire

[DATE]

Dear Madam or Sir,
Some weeks ago, I wrote you to seek your help with the National Occupational
Information Network (O*NET) Data Collection Program. This data collection effort is being
conducted to update the O*NET database, our nation’s primary source of occupational
information. As of today we have not yet received your completed questionnaire.
Your participation is critical to the success of the O*NET program, so it is very important
that we receive your completed questionnaire. In case your questionnaire has been lost or
misplaced, a replacement is enclosed. It should take you approximately 30 minutes to complete
the questionnaire. If you have access to the Internet, you are encouraged to fill out the
questionnaire on our web site at http://onet.rti.org.
I have also enclosed an O*NET brochure, instructions for completing the questionnaire
on our website, and a postage-paid envelope for returning the completed questionnaire to RTI. If
you would like more information on the O*NET program, please visit the O*NET website at
http://www.onetcenter.org. If you have any questions about this research study, please contact
Mr. Derek Stone, Data Collection Task Leader, toll-free at RTI at 1-800-334-8571 ext. 26475.
As we mentioned previously, your participation is completely voluntary. You can skip
over any question you do not want to answer. Your answers will be kept private to the extent
permitted by law and will not affect your employment in any way. Neither your name nor your
company’s name will be associated with your response. Data will only be used in summary form
to describe occupations, not specific jobs or the individuals performing them.
Thank you for your support of the O*NET project. The voluntary participation of
businesses and employees across the country in O*NET data collection efforts will help to
ensure the O*NET system continues to be an accurate and useful tool to business, educators, and
individuals exploring careers.
Sincerely,

Michael Penne
O*NET Project Director
Enclosure

Avoider Letters
• RTI Avoider Letter for Verification
• RTI Avoider Letter for Screening
• Department of Labor Avoider Letter for
Recruiting
• Department of Labor Avoider Letter for Sampling
• Department of Labor Avoider Letter for FollowUp Calling

RTI Avoider Letter for Verification

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]

Dear [NAME OF POC]:
RTI, a non-profit research organization, is assisting the United States Department of
Labor in an initiative to build and maintain an occupational database known as the
Occupational Information Network (O*NET). As the nation’s primary source of
occupational information, the O*NET project represents a vital component of the
Department of Labor’s effort to provide current job-related information that workers can
use to prepare themselves with the requisite skills to ensure success in the workplace.
Your establishment has been randomly selected to participate in this important program.
Over the past several weeks, I have telephoned your company several times, but have
been unsuccessful in identifying someone to help us. I only need to ask a few short
questions about occupations performed in your organization to determine your eligibility
to participate in the O*NET Data Collection Program. This call should take only about 5
minutes of your time.
There is not much time left in the data collection schedule, so it is important that we talk
with a representative of your organization as soon as possible. Therefore, I would greatly
appreciate your calling me, hopefully within the next few days, toll free, at 1-877-2337348 ext. [BL EXTENSION]. You may call any time between 9:00 a.m. and 5:00 p.m.,
Eastern Time, Monday through Friday.
I look forward to hearing from you at your earliest convenience, and thank you, in
advance, for your cooperation.
Sincerely,

[Name of BL]
O*NET Business Liaison
Reference Number: 000000

RTI Avoider Letter for Screening

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
RTI, a non-profit research organization, is assisting the United States Department of
Labor in an initiative to build and maintain an occupational database known as the
Occupational Information Network (O*NET). As the nation’s primary source of
occupational information, the O*NET project represents a vital component of the
Department of Labor’s effort to provide current job-related information that workers can
use to prepare themselves with the requisite skills to ensure success in the workplace.
Your establishment was randomly selected to participate in this important program.
Several weeks ago, I spoke with someone who identified you as someone who could
answer a few short questions about the occupations performed in your organization. The
purpose is to determine whether your company is eligible to participate in the O*NET
Data Collection Program. Over the past few weeks I have tried several times, although
unsuccessfully, to reach you by telephone.
Since there is not much time left in the data collection schedule, I would greatly
appreciate the opportunity to talk with you about the O*NET Program at your earliest
convenience – hopefully within the next few days. The call should take only about 5
minutes of your time.
Please call me, toll free, at 1-877-233-7348 ext. [BL EXTENSION] any time between
9:00 a.m. and 5:00 p.m., Eastern Time, Monday through Friday.
Again, it is important that I speak with you as soon as possible. I look forward to hearing
from you, and thank you in advance for your cooperation.
Sincerely,

[Name of BL]
O*NET Business Liaison
Reference Number: 000000

DOL Avoider Letter for Recruiting

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
As you may recall, the U.S. Department of Labor is sponsoring an important data collection
project for the Occupational Information Network (O*NET®). Some weeks ago, our
representatives at RTI, a non-profit research organization, sent a package of materials to you
describing the O*NET project.
[COMPANY NAME] is one of a relatively small sample of companies in your industry that has
been randomly selected to participate in the O*NET Data Collection Program, so it is very
important that we receive some critical follow-up information from you. Since our initial
conversation, we have tried several times, although unsuccessfully, to follow-up by phone.
The purpose of our call is to verify that you received the package and to obtain additional
information about the occupations within your company (as a representative of your industry) that
is not available elsewhere.
The enclosed brochure provides more information about the O*NET Data Collection Program
and the level of participation we are requesting from your company. Additional O*NET
information is available on the Internet at http://www.onetcenter.org.
It is very important that our RTI representative speak with you within the next few days, as this
phase of the data collection is coming to a close. Please contact [NAME OF BL] as soon as
possible, toll-free, at 1-877-233-7348 ext. [BL EXTENSION], to discuss your company’s
participation in this program. You may call any time between 9:00 a.m. and 5:00 p.m., Eastern
Time, Monday through Friday. The call should take only a few minutes of your time.
Thank you very much for your cooperation.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment

Reference Number: 000000

DOL Avoider Letter for Sampling

[DATE]
[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
The U.S. Department of Labor is sponsoring an important data collection project for the Occupational
Information Network (O*NET®). Recently, a representative from RTI, a non-profit research organization,
spoke with you about randomly sampling a small number of employees from your organization. We want
to ask these employees to complete and return to us a short questionnaire. In the past few weeks, we have
tried many times to reach you to follow up, but we have yet to speak with you directly.
We sincerely appreciate your cooperation in the project to this point. However, we still need to finalize
this stage of the data collection as soon as possible to complete our data collection activities with your
organization. The information we are requesting from your company is not available elsewhere, and
therefore, it is very important that we have your company's input. The sampling process will involve only
a few additional minutes of your time and the information you provide will be kept private to the extent
permitted by law.
The O*NET Data Collection Program is an initiative to develop job related information that workers can
use to prepare themselves with the requisite skills to ensure success in the workplace. The effectiveness
of the Program depends on direct input from a relatively small number of organizations and their
employees across the United States who have been randomly selected to participate. Additional
information on the O*NET Data Collection Program is available online at www.onetcenter.org.
It is urgent that our RTI representative speaks with you within the next few days, as this phase of the data
collection is nearly complete. The call should take only a few minutes of your time. At your earliest
convenience, we would appreciate your calling [NAME OF BL] toll-free, at 1-877-233-7348 ext. [BL
EXTENSION], to discuss your company’s participation in this program. You may call any time between
9:00 a.m. and 5:00 p.m., Eastern Time, Monday through Friday.
Thank you very much for your time and cooperation.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment
Reference Number: 000000

DOL Avoider Letter for Follow Up Calling

[DATE]

[NAME OF POC]
[COMPANY NAME]
[COMPANY ADDRESS]
Dear [NAME OF POC]:
Thank you for your assistance with the Occupational Information Network (O*NET®) Data
Collection Program. The information your employees provide about their occupations will guide
workers in developing the requisite skills to ensure future worker and business success.
I am writing to ask your help in finalizing our data collection activities. Our project records show
that some of the questionnaires we sent to your business have not yet been returned to RTI. [BL
NAME], our project representative at RTI, has attempted to contact you several times to follow
up, but as yet has been unable to speak with you directly. This phase of the O*NET Data
Collection Program is nearly complete, and we have only a short time to obtain this important
occupational information from the randomly sampled employees at your business.
It is very important that we speak with you within the next few days to learn the status of these
missing questionnaires and to determine if for any reason, any of the sampled employees will be
unable to meet our request. The deadline for this phase of the data collection program is near.
Please call [BL NAME] toll-free at 1-877-233-7348 ext. [BL EXTENSION], at your earliest
convenience so that we may finalize our activities for your company. You may call any time
between 9:00 a.m. and 5:00 p.m., Eastern Time, Monday through Friday. The call should take
only a few minutes of your time.
Thanks again for your continued assistance with this important program.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment
Reference Number: 000000

Occupation Expert Method Materials
• Lead Letter Mailing to Occupation Expert
• Occupation Expert Certificate of Appreciation Package
• Information Questionnaire Package to Occupation
Expert
• Thank You / Reminder Postcard to Occupation Expert
• Replacement Questionnaire Package to Occupation
Expert
• Occupation Expert Avoider Letters

Lead Letter Mailing to Occupation Expert
• Lead Letter Envelope
• Lead Letter

Lead Letter Envelope

3040 Cornwallis Road • PO Box 12194
Research Triangle Park, NC 27709-2194

TO BE OPENED BY ADDRESSEE ONLY

Lead Letter

«SENDDATE»

«NAME»
«ADDRESS1»
«ADDRESS2»
«ADDRESS3»
«ADDRESS4»
«CITY», «STATE» «ZIP»
Dear «NAME»:
I’m writing to let you know that a few days from now, you will receive a phone call from
Research Triangle Institute about an important program called the Occupational Information
Network (O*NET®). We will be contacting you because «SOURCE» as an expert for the
occupation of «OCCUPATION», and the U.S. Department of Labor is requesting your assistance
to update information on this occupation in the O*NET database (https://www.onetonline.org).
The O*NET program serves employers, human resource professionals, job seekers,
trainers, and labor market analysts nationwide who depend on occupational information to
perform their daily work. Individuals exploring and planning careers also use O*NET
information. We need input from experts like you to keep this information current. If you would
like more information about the O*NET program, please visit the U.S. Department of Labor’s
website at https://doleta.gov/programs/onet.
A member of the RTI O*NET team located in Raleigh, North Carolina will call you in a
few days to provide additional details and answer any questions you may have. Thank you for
your time and consideration.

Sincerely,

Michael Penne
O*NET Project Director

Occupation Expert Certificate of Appreciation Package
• Certificate of Appreciation
• RTI Letter for Occupation Expert Certificate of Appreciation
package

Certificate of Appreciation

Certificate of Appreciation
Presented to

This Certificate of Appreciation is in recognition of your personal and significant
contribution to the National Occupational Information Network (O*NET) Data
Collection Program, our Nation’s primary source of occupational information.

RTI Letter for Occupation Expert Certificate of
Appreciation Package

(DATE)

(OE NAME)
(ADDRESS)
(ADDRESS)
(ADDRESS)

Dear (OE NAME):
Thank you for agreeing to participate in the O*NET® Data Collection Program as an occupation
expert for the occupation of [OCCUPATION]. We greatly appreciate your contribution of
expertise concerning this occupation. As we recently discussed on the telephone, enclosed you will
find a framed Certificate of Appreciation from the U.S. Department of Labor, along with
instructions on how to complete the questionnaires online.
Participation by you and other occupation experts is invaluable to the accuracy and usefulness of
information in the O*NET database, from which educators, business professionals, counselors,
researchers, and career seekers benefit. It should take you approximately 90 minutes to complete
all five questionnaires. If you have further questions about the O*NET program or the
questionnaires, please contact me toll-free at 877-233-7348 ext. [BL extension].
Thank you for completing the questionnaires at your earliest convenience.

Sincerely,

[BL Name]
Business Liaison

Information Questionnaire Package to Occupation Expert
• Occupation Expert Department of Labor Information Package Letter (with
$40 incentive)
• Occupation Expert Department of Labor Information Package Letter
(without $40 incentive)
• Occupation Expert Questionnaire Sequence Post-Its
• Occupation Expert Domain Questionnaire Labels
• Occupation Expert Method What, Who, & How Brochure
• Instructions for Completing the Web Version of the O*NET Occupation
Expert Questionnaire
• Certificate of Appreciation*
• Business Reply Mail Return Envelope**
• Occupation Expert Reply Envelope Post-It
• Association Endorsement List***
• O*NET Brochure***
• RTI Letter to Occupation Expert to Accompany Questionnaires (with $40
incentive)
• RTI Letter to Occupation Expert to Accompany Questionnaires (without $40
incentive)
*Please refer to the “Certificate of Appreciation” for the Establishment Method to view this document.
**Please refer to the “Selected Employee Packet” for the Establishment Method to view this document.
***Please refer to the “Information Package Mailing to the Point of Contact” for the Establishment
Method to view this document.

Letter to Occupation Expert from
U.S. Department of Labor
(with $40 Incentive)

(DATE)

(OE NAME)
(ADDRESS)
(ADDRESS)
(ADDRESS)
Dear (OE NAME):
You recently received a phone call from RTI International about an important program
called the Occupational Information Network (O*NET®). As the caller explained, the
U.S. Department of Labor is requesting your assistance with the O*NET program. The
program serves employers, human resource professionals, job seekers, trainers, and labor
market analysts nationwide who depend on occupational information to perform their
daily work. Individuals who are exploring and planning careers also use O*NET
information. We would like your help to keep this information current. As discussed on
your call, it is important that we continue this effort amidst COVID-19.
You have been identified as an occupation expert for the occupation of (occupation
name). As a participating expert, you are being asked to complete O*NET
questionnaires on the knowledge areas, work activities, work context factors, and tasks
common to the occupation; we also ask for some background information about you. To
express our appreciation for your expert contribution to this effort, we have included a
payment of $40 and a framed Certificate of Appreciation from the U.S. Department of
Labor. You can either complete the paper questionnaires and mail them back to RTI in
the postage-paid envelope provided, or you may complete the questionnaires online
using unique login credentials provided on each questionnaire cover.
Your participation in this effort is voluntary, yet participation by you and other
occupation experts is vital to the success of this important program. A member of the
RTI O*NET team will call you in a few days to provide additional details and answer any
questions you may have. Thank you for your time and consideration.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment

Letter to Occupation Expert from
U.S. Department of Labor
(without $40 Incentive)

(DATE)

(OE NAME)
(ADDRESS)
(ADDRESS)
(ADDRESS)
Dear (OE NAME):
You recently received a phone call from RTI International about an important program
called the Occupational Information Network (O*NET®). As the caller explained, the
U.S. Department of Labor is requesting your assistance with the O*NET program. The
program serves employers, human resource professionals, job seekers, trainers, and labor
market analysts nationwide who depend on occupational information to perform their
daily work. Individuals who are exploring and planning careers also use O*NET
information. We would like your help to keep this information current. As discussed on
your call, it is important that we continue this effort amidst COVID-19.
You have been identified as an occupation expert for the occupation of (occupation
name). As a participating expert, you are being asked to complete O*NET
questionnaires on the knowledge areas, work activities, work context factors, and tasks
common to the occupation; we also ask for some background information about you. To
express our appreciation for your expert contribution to this effort, we have included a
framed Certificate of Appreciation from the U.S. Department of Labor. You can either
complete the paper questionnaires and mail them back to RTI in the postage-paid
envelope provided, or you may complete the questionnaires online using unique login
credentials provided on each questionnaire cover.
Your participation in this effort is voluntary, yet participation by you and other
occupation experts is vital to the success of this important program. A member of the
RTI O*NET team will call you in a few days to provide additional details and answer any
questions you may have. Thank you for your time and consideration.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment

Occupation Expert Questionnaire Sequence Post-Its

OE Questionnaire Sequence Post-it Notes

Ojlret'
\_.-...-.
Please Complete this

Please Complete this

Questionnaire

Questionnaire

FIRST

SfCOND

Oinet
.---

qnet

=_-...t.

Please Complete this

Please Complete this

Questionnaire

Questionnaire

THIRD

FOURTH

Qjnet'
\-.--Please Complete this

Questionnaire

FIFTH

Occupation Expert Domain Questionnaire Labels

Occupation Expert Method
What, Who, & How
Brochure

What

Who

What is O*NET?

Who is funding this program?

The O*NET acronym stands for “Occupational Information
Network.” It is the nation’s primary source of occupational
information. O*NET is available as a timely, easy-to-use database
designed to help millions of employers, workers, educators, and
students make informed decisions about education, training, career
choices, and work.

The United States Department of Labor (DOL) funds the O*NET
Data Collection Program. You can verify this information by
checking the DOL Web site: https://www.doleta.gov/programs/onet.

What is the O*NET Data Collection Program?

Research Triangle Institute (RTI) is working with the United States
Department of Labor to collect these data. RTI is an independent,
nonprofit research organization located in Research Triangle Park,
NC. RTI maintains close ties with Duke University, the University of
North Carolina at Chapel Hill, and North Carolina State University.

The O*NET Data Collection Program is an ongoing effort to
develop and maintain this unique database on the detailed
characteristics of workers and occupations. The information about
an occupation is primarily collected from employees working within
the occupation. Occupation experts are providing information for
some occupations. The collection of this information is designed to
provide data that are valid, reliable, and current.

Occupation Expert

O*NET Data Collection Program

What, Who, & How?
An Introduction to the Occupational Information Network

Who is conducting the O*NET Data
Collection?

What is an occupation expert?
An occupation expert is a person who has several years of
experience and training in an occupation. He or she has the expert
knowledge required to respond to questions about the tasks,
knowledge, and activities required for work in the occupation.

Your Participation in O*NET
Involves Only Three Simple Steps

How
How did you get my name?

Can I complete the questionnaires online?

Occupation experts are identified by contacting professional
associations and educational institutions related to the occupation.

Absolutely. Each of the paper questionnaires sent to you is also
available via our secure Web site, https://onet.rti.org. As an
identified occupation expert, you will be issued login credentials
to allow you to access Web versions of the questionnaires. These
unique credentials (username and password) are printed on the
cover of each paper questionnaire for ease of reference.

What kinds of questions will I be asked?
The questionnaires consist of objective questions about the
activities, work context, training, and other aspects of work within
an occupation. You can find a complete set of questionnaires on the
O*NET Data Collection Program Web site at https://onet.rti.org.

Why should I participate?
Your participation is important because your responses, combined
with the responses of other experts, will describe your occupation
to millions of job seekers, educators, career counselors, human
resource professionals, and labor market analysts.

What are you asking me to do?
The three simple steps on the last page of this brochure summarize
what your participation involves. Briefly, we will ask you to carefully
complete several questionnaires in a certain order and return them
to RTI in the postage-paid return envelope provided. If you have
access to the Internet, you can complete the questionnaires online
using the instructions provided.

How much time is this going to take?
It should take you approximately 90 minutes to complete the
O*NET questionnaires.

Will the information that I provide be kept
private?
Yes! Your responses will be kept private to the extent permitted
by law and will not affect your employment in any way. Neither
your name nor your company’s name will be associated with your
response. Data will be used only in summary form to describe
occupations – not specific jobs or the individuals performing them.

Am I required by law to participate?
No, your participation is voluntary. However, you are a critical link
in this data collection program. This is an opportunity to provide
direct input to the United States Department of Labor by providing
occupational information.

Are you selling me something?
Absolutely NOT! This is not a market study and we are not selling
anything. This is an opportunity for you to provide direct input to
the United States Department of Labor regarding occupational
data that will be used to continuously update the Occupational
Information Network. O*NET information is available at no cost by
downloading the O*NET Database or by viewing the O*NET data
using O*NET OnLine (https://www.onetonline.org).

How will I personally benefit?
As our way of saying thanks for completing the O*NET
questionnaires, you will receive $40 in cash and a framed Certificate
of Appreciation from the U.S. Department of Labor. (If you wish,
you may decline either or both of these items.) In addition, the
information you provide will help ensure that the millions of
Americans who access the O*NET database will see the most
current, accurate, and comprehensive data available on your
occupation.

Is information on the O*NET Program
available on the Web?
Yes, it is. Information on the O*NET Data Collection Program is
available online at https://onet.rti.org. You can also find general
information on many O*NET programs and resources at the O*NET
Resource Center Web site: https://www.onetcenter.org.

Who will contact me?
One of O*NET’s professionally trained Business Liaisons will
contact you to walk you through the data collection process and
be available to answer your questions and concerns. Because we
are committed to providing you with the highest quality of service,
O*NET supervisors may monitor a sample of these calls. If you have
questions, you can call us toll-free, 1-877-233-7348, ext. 100, and
the O*NET Operations Center Manager will assist you.

Find out more at https://onet.rti.org.

Step 1

When you receive the package, make
sure all O*NET questionnaires on the
packing list are enclosed.

Review the materials in the box you receive to make sure all
of the O*NET questionnaires are enclosed. The covers for the
questionnaires are different colors and are labeled according to
their content and the order in which they should be completed.

Step 2 Complete the O*NET
questionnaires.

To maximize the quality of the data, we have pre-assigned
the order of the questionnaires. Please complete the O*NET
questionnaires in the order indicated on each questionnaire cover.
Work at your own pace, in as many sittings as your schedule
requires. You may wish to complete the questionnaires online at
https://onet.rti.org. Your unique login credentials are printed in
the upper right corner of each printed questionnaire cover.

Step 3 Return the O*NET questionnaires in the

enclosed postage-paid return envelope.

After completing the O*NET questionnaires, please return them
in the postage-paid return envelope. Before sealing the envelope,
please review the checklist located on the back of the return
envelope. If you choose to complete the questionnaires online,
you do not need to return the hard-copy questionnaires.

Find out more at https://onet.rti.org.

Occupation Expert Reply Envelope Post-It

Please ensure you have completed each
of the five O*NET® questionnaires.

‰Task Questionnaire
‰Knowledge Questionnaire
‰Work Activities Questionnaire
‰Work Context Questionnaire
‰Background Questionnaire
Place all of the questionnaires in this postage-paid return
envelope and mail.
Thank you for completing the O*NET questionnaires!

Instructions for Completing the Web
Version of the O*NET Occupation
Expert Questionnaire

Instructions for Completing the Web
Version of the O*NET ®
Occupation Expert Questionnaire
Username:
Password:

[FILL HERE]
[FILL HERE]

You can complete the questionnaires online, if you prefer.
Just follow these simple steps.
Step 1.

Go to the Web address http://onet.rti.org.

Step 2.

Click on the Login link to gain access to the
questionnaires.

Step 3.

Enter your username and password. This information
can be found above or in the upper-right corner of the
front cover of any one of the questionnaire booklets that
you received.

Step 4.

Click on OK. Once you are logged in, you will receive
further instructions on completing the questionnaires.

Please be assured that your online responses are completely secure and
are protected by the same technology used by businesses to secure
credit card transactions.
If you have any problems accessing the Web site, please call 1-877-2337348, ext. 100. Technical assistance is available through this toll free
number Monday through Friday between 8:30 AM and 5:00 PM Eastern
Time. You can also email your technical questions to onethelp@rti.org.
If you have any questions about this research study, please contact Mr.
Derek Stone, Data Collection Task Leader, toll-free at RTI at 1-800334-8571, ext. 26475. If you prefer, you can email him at
dstone@rti.org.
Thank you again for your participation in the
O*NET Data Collection Program!
O=000000 S=00000 B=00000

RTI Letter to Occupation Expert to Accompany
Questionnaires (with $40 Incentive)

(DATE)

(OE NAME)
(ADDRESS)
(ADDRESS)
(ADDRESS)
Dear (OE NAME):
Thank you for agreeing to participate in the O*NET® Data Collection Program as an occupation
expert for the occupation of [OCCUPATION]. We greatly appreciate your contribution of
expertise concerning this occupation. As we recently discussed on the telephone, enclosed you will
find the O*NET questionnaires, a postage-paid return envelope, $40 in cash, and a framed
Certificate of Appreciation from the U.S. Department of Labor. If you have access to the Internet,
you may wish to complete the questionnaires online at http://onet.rti.org. In your questionnaire
packet, you will find instructions for responding online.
Your responses will be kept private to the extent permitted by law. The questionnaires have an
identification number for mailing and tracking purposes only. Your responses will be combined
with those of other experts in this occupation and will be reported in summary form only.
Participation by you and other occupation experts is invaluable to the accuracy and usefulness of
information in the O*NET database, from which educators, business professionals, counselors,
researchers, and career seekers benefit. Please complete the questionnaires in the order
indicated on the questionnaire cover, in as many sittings as your schedule requires. It should take
you approximately 90 minutes to complete all five questionnaires. If you have further questions
about the O*NET program or the questionnaires, please contact me toll-free at 877-233-7348 ext.
[BL extension].
Thank you for completing and returning the questionnaires at your earliest convenience.
Sincerely,

[BL Name]
Business Liaison

RTI Letter to Occupation Expert to Accompany
Questionnaires (without $40 Incentive)

DATE)

(OE NAME)
(ADDRESS)
(ADDRESS)
(ADDRESS)
Dear (OE):
Thank you for agreeing to participate in the O*NET® Data Collection Program as an occupation
expert for the occupation of [OCCUPATION]. We greatly appreciate your contribution of
expertise concerning this occupation. As we recently discussed on the telephone, enclosed you will
find the O*NET questionnaires, a postage-paid return envelope, and a framed Certificate of
Appreciation from the U.S. Department of Labor. If you have access to the Internet, you may wish
to complete the questionnaires online at http://onet.rti.org. In your questionnaire packet, you will
find instructions for responding online.
Your responses will be kept private to the extent permitted by law. The questionnaires have an
identification number for mailing and tracking purposes only. Your responses will be combined
with those of other experts in this occupation and will be reported in summary form only.
Participation by you and other occupation experts is invaluable to the accuracy and usefulness of
information in the O*NET database, from which educators, business professionals, counselors,
researchers, and career seekers benefit. Please complete the questionnaires in the order
indicated on the questionnaire cover, in as many sittings as your schedule requires. It should take
you approximately 90 minutes to complete all five questionnaires. If you have further questions
about the O*NET program or the questionnaires, please contact me toll-free at 877-233-7348 ext.
[BL extension].
Thank you for completing and returning the questionnaires at your earliest convenience.
Sincerely,

[BL Name]
Business Liaison

Thank You / Reminder Postcard
for Occupation Expert

O*NET Data
Collection
Program

Research Triangle
Institute
P.O. Box 12194
Research Triangle
Park
NC 27709-1294

Beyond Information. Intelligence.

Dear Occupation Expert:
We recently mailed you an O*NET questionnaire package. If you have completed and returned the questionnaires, please accept
our sincere thanks. As one of a small group of experts selected to respond for the occupation asked about in the questionnaires,
your answers are critical to keeping the occupational information accurate and current in the O*NET database.
There is not much time left in the data collection schedule, so if you have not yet completed and returned the questionnaires,
please do so as soon as possible. You may find it convenient to complete the questionnaires online; if so, please refer to any of
the questionnaire covers for your unique login credentials, and then visit https://onet.rti.org to participate.
Thank you for your help with this important project. If you have any questions, please call the O*NET Operations Center
Manager toll-free at 877-233-7348, ext. 100.

Sincerely,

Michael Penne
O*NET Project Director
Beyond Information. Intelligence.

002D

Replacement Questionnaire Mailing to Occupation Expert
• RTI Letter to Occupation Expert to Accompany Replacement
Questionnaires
• Occupation Expert Questionnaire Sequence Post-Its*
• Occupation Expert Method What, Who, & How Brochure*
• Instructions for Completing the Web Version of the O*NET
Occupation Expert Questionnaire*
• Business Reply Mail Return Envelope**
*Please refer to the "Information Questionnaire Package to Occupation Expert" for the Occupation Expert
Method to view this document.
** Please refer to the "Selected Employee Packet" for the Establishment Method to view this document.

RTI Letter to Occupation Expert to Accompany
Replacement Questionnaires

(DATE)
(OE NAME)
(ADDRESS)
(ADDRESS)
(ADDRESS)
Dear (OE):
As we recently discussed on the telephone, enclosed are the replacement questionnaires you
requested for participation in the O*NET® Data Collection Program. Please complete the
questionnaires in the order indicated on the questionnaire cover, in as many sittings as your
schedule requires. You will also find a postage-paid return envelope for their return. If you
have access to the Internet, you may wish to complete the questionnaires online at
http://onet.rti.org. In your questionnaire packet, you will find instructions for responding online.
Please accept our sincere thanks for your valued input concerning the work of (occupation). Your
participation as an occupation expert helps to ensure the success of this important program. If you
have further questions about the O*NET program or the questionnaires, please contact me toll-free
at 877-233-7348 ext. [BL extension].
Thank you for completing and returning the questionnaires at your earliest convenience.
Sincerely,

[BL Name]
Business Liaison

Occupation Expert Avoider Letters
• RTI Avoider Letter to Occupation Expert for Screening
• DOL Avoider Letter to Occupation Expert for Recruiting
• DOL Avoider Letter to Occupation Expert for Follow-up

Calling

RTI Avoider Letter to Occupation Expert
for Screening

[DATE]

[OE NAME]
[OE ADDRESS]
[OE ADDRESS]
Dear [OE NAME]:
RTI, a non-profit research organization, is assisting the United States Department of
Labor in an initiative to build and maintain an occupational database known as the
Occupational Information Network (O*NET®). The O*NET program represents a vital
component of the Department of Labor’s effort to develop job-related information that
workers can use to prepare themselves for success in the workplace.
You have been selected to participate in this important program. Over the past several
weeks, I have telephoned you several times but have been unsuccessful in reaching you.
I only need to ask you a few short questions to determine your eligibility to participate as
an occupational expert on the work of [OCCUPATION NAME]. This call should take
only about 5 minutes of your time.
There is not much time left in the data collection schedule, so it is important that I talk
with you as soon as possible. I would greatly appreciate your calling me within the next
few days, toll-free, at 877-233-7348 ext. [BL extension]. You may call anytime between
9 a.m. and 5 p.m., Eastern time, Monday through Friday.
I look forward to hearing from you at your earliest convenience, and thank you, in
advance, for your cooperation.
Sincerely,

[BL NAME]
O*NET Business Liaison

DOL Avoider Letter to Occupation Expert
for Recruiting

[DATE]
[OE NAME]
[OE ADDRESS]
[OE ADDRESS]
Dear [OE NAME]
As you may recall, the U.S. Department of Labor is sponsoring an important data
collection program for the Occupational Information Network (O*NET®). Some weeks
ago, our representatives at RTI, a non-profit research organization, sent a package of
materials to you describing the O*NET program.
You have been selected to participate in the O*NET Data Collection Program as an
occupational expert on the work of [OCCUPATION NAME]. Since our initial
conversation, we have tried several times, although unsuccessfully, to follow up by
phone. The purpose of our call is to verify that you received the package and to talk with
you about your voluntary participation in this very important program.
The enclosed brochure provides more information about the O*NET Data Collection
Program and the level of participation we are requesting from you. Additional O*NET
information is available on the Internet at http://www.onetcenter.org.
It is very important that our RTI representative speak with you within the next few days,
as this phase of the data collection is coming to a close. Please contact [BL NAME] as
soon as possible, toll-free, at 877-233-7348 ext. [BL extension], to discuss your
participation in this program. You may call anytime between 9 a.m. and 5 p.m., Eastern
time, Monday through Friday. The call should take only a few minutes of your time.
Thank you very much for your cooperation.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment
Reference number 000000

DOL Avoider Letter to Occupation Expert
for Follow-up Calling

[DATE]

[OE NAME]
[OE ADDRESS]
[OE ADDRESS]
Dear [OE NAME]:

Thank you for your assistance with the Occupational Information Network
(O*NET®) Data Collection Program. The information you provide about the occupation
of [OCCUPATION NAME] will guide workers interested in learning about those skills
that are important for success within this occupation.
I am writing to ask your help in finalizing our data collection activities. Our program
records show that the questionnaires we sent you have not yet been returned to RTI. [BL
NAME], our program representative at RTI, has attempted to contact you several times to
follow up, but has not yet been able to speak with you directly. This phase of the O*NET
Data Collection Program is nearly complete, and we have only a short time to obtain this
important occupational information from you.
It is very important that we speak with you within the next few days to learn the status of
your questionnaires. The deadline for this phase of the data collection program is near.
Please call [BL NAME], toll-free at 1-877-233-7348 ext. [BL Extension] at your earliest
convenience. You may call anytime between 9 a.m. and 5 p.m., Eastern time, Monday
through Friday. The call should take only a few minutes of your time.
Thanks again for your continued assistance with this important program.
Sincerely,

Pamela L. Frugoli
O*NET/CareerOneStop/Competency Model Team Lead
Office of Workforce Investment
Reference number 000000