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USAGov Contact Center Customer Web Chat Service Survey
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (GSA)
OMB: 3090-0297
IC ID: 261196
OMB.report
GSA
OMB 3090-0297
ICR 202310-3090-001
IC 261196
( )
Documents and Forms
Document Name
Document Type
3090-0297_Instrument_Req-42_USAGov Contact Center Customer Web Chat Service Survey.docx
Other-Survey
3090-0297_Instrument_Req-42_USAGov Contact Center Customer Web Chat Service Survey.docx
Other-Survey
3090-0297_Template_Req-42_USAGov Contact Center Customer Web Chat Service Survey.docx
USAGov Contact Center Customer Web Chat Service Survey
IC Document
3090-0297_Template_Req-42_USAGov Contact Center Customer Web Chat Service Survey.docx
USAGov Contact Center Customer Web Chat Service Survey
IC Document
Information Collection (IC) Details
View Information Collection (IC)
IC Title:
USAGov Contact Center Customer Web Chat Service Survey
Agency IC Tracking Number:
Req-42
IC Status:
Unchanged
Obligation to Respond:
Voluntary
CFR Citation:
Information Collection Instruments:
Document Type
Form No.
Form Name
Instrument File
URL
Available Electronically?
Can Be Submitted Electronically?
Electronic Capability
Other-Survey
3090-0297_Instrument_Req-42_USAGov Contact Center Customer Web Chat Service Survey.docx
Yes
Yes
Fillable Fileable
Federal Enterprise Architecture Business Reference Module
Line of Business:
Supply Chain Management
Subfunction:
Services Acquisition
Privacy Act System of Records
Title:
FR Citation:
Number of Respondents:
3,000
Number of Respondents for Small Entity:
0
Affected Public:
Individuals or Households
Percentage of Respondents Reporting Electronically:
100 %
Requested
Program Change Due to New Statute
Program Change Due to Agency Discretion
Change Due to Adjustment in Agency Estimate
Change Due to Potential Violation of the PRA
Previously Approved
Annual Number of Responses for this IC
3,000
0
0
0
0
3,000
Annual IC Time Burden (Hours)
350
0
0
0
0
350
Annual IC Cost Burden (Dollars)
0
0
0
0
0
0
Documents for IC
Title
Document
Date Uploaded
USAGov Contact Center Customer Web Chat Service Survey
3090-0297_Template_Req-42_USAGov Contact Center Customer Web Chat Service Survey.docx
07/21/2023
Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.