Screenshots of the Federal Service Desk
Customer Satisfaction Survey
When you need help with SAM.gov, how do you find an answer? Select all that apply. (Answer order is randomized.)
Search FSD.gov
Use the chat on FSD.gov
Submit a web form on FSD.gov
Call the FSD help desk phone number
Look for help on SAM.gov
Ask a colleague
Search the internet
Something else
Of the options you chose, select your top three preferred ways to find answers.
(Choices are carried forward from the prior question. If they pick three or fewer, they skip question 2.)
Multi-select
Have you used FSD.gov to get help with a question about SAM.gov?
(If they pick at least one of the FSD options on question 1, they skip question 3. If they select “No” or “I’m not sure,” they skip to question 9.)
Yes
No
I’m not sure
How would you rate your overall satisfaction with the support you received at FSD.gov?
Likert scale
How much do you agree or disagree with the following statements:
When I need help with SAM.gov, the Federal Service Desk is where I start.
Likert
scale
I get helpful information when I use the Federal Service Desk.
Likert scale
It takes too long to get help from the Federal Service Desk.
Likert
scale
Finding answers to my questions about SAM.gov is difficult.
Likert scale
What works well when you get help with SAM.gov?
Open feedback
How can we support you better when you get help with SAM.gov?
Open feedback
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Modified | 0000-00-00 |
File Created | 2023-10-19 |