2023 Customer Loyalty Survey
On
Screens 1, 2, 3, 5, 6, 7a, 7c, 31, and 32, [Program Office] will be
replaced by one of the following:
GSA
Information Technology Category GSA
Personal Property Management Multiple
Award Schedule (MAS) Human Capital GSA
Global Supply GSA
SmartPay Multiple
Award Schedule (MAS) Professional Services Data.gov GSA
Fleet GSA
Schedule (excluding IT and Professional Services)
Screen 1
For
PRA Review only – Contents of this box will not be displayed
to recipients. Note
that this survey depends on embedded data to determine which
questions will be displayed to each recipient. Embedded data are
commands built into the survey that draw information from the
contact list. Survey responses remain confidential.
The
embedded data fields that are used in this survey are: Program
Office (GSA office being rated)
Portfolio
(Grouping of program offices)
Link at the bottom of the above page goes to a pdf displaying the PRA statement and a GSA Privacy Act Statement. See next page for screenshot.
Screen 1, continued
Screenshot of pdf linked from bottom of first page:
Screen 2a
Display if Program Office=GSA Information Technology Category
If No is selected, skip to Screen 3a
Screen 2b
Display if Program Office=GSA Personal Property Management
If No is selected, skip to Screen 3a
Screen 2c
Display if Program Office= Professional Services Human Capital (PSHC) MAS
If No is selected, skip to Screen 3b
Screen 2d
Display if Program Office=GSA Global Supply
If No is selected, skip to Screen 3a
Screen 2e
Display if Program Office=GSA SmartPay
If No is selected, End Survey
If No is selected, skip to Screen 3b
Screen 2g
Display if Program Office=Data.gov
If No is selected, skip to Screen 3a
Screen 2h
Display if Program Office= GSA Fleet
If No is selected, skip to Screen 3a
Screen 2i
Display if Program Office=GSA Schedule (excluding IT and Professional Services)
If No is selected, skip to Screen 3
Screen 3a
Display if Program office doesn’t equal GSA Personal Property Management and Program office doesn’t equal Challenge.gov
[Program
Office Name Inserted Here]
Screen 3b
Display if program office=Challenge.gov
Screen 3c
Display if Program Office= Personal Property Management
If responses above is ‘I used an alternate disposal or acquisition solution’ or ‘Agency guidance is to use a different disposal or acquisition solution,’ following question appears in same page
If response to first question in 3a or 3c is ‘I used an alternate disposal or acquisition solution’ or ‘Agency guidance is to use a different disposal or acquisition solution,’ following question appears in same page
[Program
Office Name Inserted Here]
If response to first question on 3a, 3b, or 3c is ‘My experience with… was unsatisfactory,’ the following question displays in the same page
Screen 4a
Display if Program Office= GSA Schedule (excluding ITC and Professional Services)
Screen 4b
Display if portfolio=Information Technology Category
For ITC respondents, the response to the question above becomes the value for ‘Program Office’ for the rest of the survey.
Screen 5
Display to all respondents
[Program
Office Name Inserted Here]
Screen 6
Display to all respondents
Screen 7
Display if Program Office= GSA Schedule (excluding ITC and Professional Services)
Screen 8
Display if Program Office= GSA Schedule (excluding ITC and Professional Services)
Screen 9
Display if Program Office=GSA Schedule (excluding ITC and Professional Services)
Screen 10
Display if Program Office= GSA Schedule (excluding ITC and Professional Services)
Screen 11
Display if Program Office= GSA Fleet
Screen 12
Display if Program Office= GSA Fleet
Screen 13
Display if Program Office=Data.gov
Screen 14
Display if Program Office= Multiple Award Schedule (MAS) Professional Services
Screen 15
Display if Program Office= Multiple Award Schedule (MAS) Professional Services
Screen 16
Display if Program Office=GSA SmartPay
Screen 17
Display if Program Office=GSA SmartPay
Screen 18
Display if Program Office=GSA SmartPay
Screen 19
Display if Program Office= GSA Global Supply
Screen 20
Display if Program Office= GSA Global Supply
Screen 21
Display if Program Office=GSA Global Supply
Screen 22
Display if Program Office=GSA Global Supply
Screen 23
Display if Program Office=Multiple Award Schedule (MAS) Human Capital
Screen 24
Display if Program Office= Multiple Award Schedule (MAS) Human Capital
Screen 25
Display if Program Office= GSA Personal Property Management
Question
only displayed if Agency does not equal SASP
Screen 26a
Display if Program Office=GSA Personal Property Management and Agency doesn’t equal SASP
Screen 26b
Display if agency=SASP
Screen 27
Display if Program Office= GSA Personal Property Management
Question
only displayed if Agency does not equal SASP
Screen 28
Display if Program Office= GSA Personal Property Management and agency=SASP
Screen 29
Display to all respondents.
Program
office name inserted here
Screen 30
Display to all respondents unless Program Office=MAS Human Capital or MAS Professional Services
Program
office name inserted here
Screen 31
Display if Program Office= MAS Professional Services or MAS Human Capital (vocab changes accordingly)
Screen 32
Display to all respondents
Screen 33
Display to all respondents
Screen 34
Display to all respondents
File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
File Modified | 0000-00-00 |
File Created | 2023-10-19 |