Survey TSG Survey

Post Transaction Survey – Applying for a U.S. Passport

Question 1 [Required]: After reading about international travel on the travel.state.gov website, I trust the Department of State is working to keep U.S. citizens safe abroad.

5 – Strongly Agree

4 – Agree

3 – Neither agree nor disagree

2 – Disagree

1 – Strongly disagree

Question 2a (if answered “5” to Q1) [Required]: What about this passport application experience made the difference? (Select all that apply)

(Effectiveness) I found the information I needed.

(Ease) It was easy to find the information I sought.

(Efficiency) I found the information quickly.

(Transparency) I now understand what travel safety information and services abroad the Department of State can provide.

(Equity) The information used words that were easy to understand.

Question 2b (if answered “1-4” to Q1) [Required]: What about this passport application experience could have been better? (Select all that apply)

(Effectiveness) I did not find the information I needed.

(Ease) It was difficult to find the information I sought.

(Efficiency) It took an unreasonable amount of time to find the information.

(Transparency) I do not understand what travel safety information and services abroad the Department of State can provide.

(Equity) The information used words that were hard to understand.

Question 3 [Required]: Is there anything else you want us to know about your experience?

[Open text]

Question 4 [CA Question]: Would you be interested and willing to provide additional feedback about your experience in a focus group or 1-on-1 interview?

[Yes] Please enter your email address:

[No]

SBU - DELIBERATIVE PROCESS