Form Survey Passport Application Survey

Post Transaction Survey – Applying for a U.S. Passport

Question 1 [Required]: This passport application experience increased my trust in the U.S. Department of State to work for U.S. citizens.

5 – Strongly Agree

4 – Agree

3 – Neither agree nor disagree

2 – Disagree

1 – Strongly disagree

Question 2a (if answered “5” to Q1) [Required]: What about this passport application experience made the difference? (Select all that apply)

(Effectiveness) My need was addressed effectively.

(Ease) It was easier than expected to complete the process.

(Efficiency) It took a reasonable amount of time to complete the process.

(Transparency) I understand what was being asked from me throughout the process.

(Equity) I was treated fairly throughout the process.

(Employee Interaction) Employees I interacted with during the process were helpful.

Question 2b (if answered “1-4” to Q1) [Required]: What about this passport application experience could have been better? (Select all that apply)

(Effectiveness) My need was not addressed effectively.

(Ease) It was too difficult to complete what I needed to do.

(Efficiency) It took too long to complete the process.

(Transparency) I did not always understand what was being asked from me throughout the process.

(Equity) I was not treated fairly throughout the process.

(Employee Interaction) Employees I interacted with during the process were not helpful.

Question 3 [Required]: Is there anything else you want us to know about your experience?

[Open text]

Question 4 [CA Question]: Would you be willing to provide additional feedback about your experience in a focus group or 1-on-1 interview?

[Yes] Please enter your email address:

[No]

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