OJP Satisfaction Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
				Thank you for visiting ojjdp.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		OJJDP Mobile					Red & Strike-Through: Delete
Model ID		sBtE0F5VoQ9RV88ws1kYJA4C					Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date		12/18/2019					Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	20	Brand Confidence	Please rate your level of confidence in OJJDP.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	21	Return	How likely are you to return to ojjdp.ojp.gov in the future?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend ojjdp.ojp.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	22	Recommend Company	How likely are you to recommend OJJDP to someone else?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	23	Primary Resource	How likely are you to use ojjdp.ojp.gov as your primary resource for information about OJJDP?
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

Model Name	OJJDP Mobile				Red & Strike-Through: Delete
Model ID	sBtE0F5VoQ9RV88ws1kYJA4C				Underlined & Italicized: Re-order
Partitioned	Yes - 2MQ				Pink: Addition
Date	12/18/2019				Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
SBD8885Q001		What is your primary reason for visiting the site today?	Find information regarding this organization		Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
			Read news, including JUVJUST, OJJDP News @ a Glance, blogs or press releases				Randomize
			Do research
			Find points of contact
			Provide feedback
			Access a training video or previously held webinar
			Find employment opportunities
			Find facts or statistics
			Find funding opportunities
			Find information on events and conferences
			Find legislation related to OJJDP
			Learn about what state compliance activities
			Learn about OJJDP programs
			Find training or technical assistance
			Find topical information
			Other (please specify)	A			Anchor Answer Choice
SBD8885Q002	A	Please specify the other reason for your visit.			N	Text field, <100 char	Skip Logic Group*	Primary Reason - Other
SBD8885Q003		Did you accomplish what you wanted to do today on this site?	Yes	B	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
			No	A
			Partially	A
SBD8885Q004	A	Please tell us why you were unable to accomplish your task today.			N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
SBD8885Q005	A	What will you do next?	Try another website or other resource		Y	Radio button, one-up vertical		Do Next
			Nothing, although I did not find what I was looking for
			Other
SBD8885Q006	B	Was the information easy to find?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
			No	B1
SBD8885Q007	B1	Why was this information difficult to find?			N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
SBD8885Q008		Are you accessing the site on the go?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	On the go
			No
SBD8885Q009	A	Are you accessing the site from a conference?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Conference
			No
SBD8885Q010		How were you referred to the site today?	An email from OJJDP, including JUVJUST		Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
			OJJDP social network post, tweet, video, etc.
			Non - OJJDP social network post, tweet, video, etc.				Randomize
			Obtained link from an OJJDP publication or mailing
			Another government site
			Search engine results
			Recommendation from someone I know
			Learned about the site at a conference or event
			Other (please specify)	A			Anchor Answer Choice
			I was not referred to the site by anything specific				Anchor Answer Choice
SBD8885Q011	A	Please specify how else you were referred to the site.			N	Text field, <100 char	Skip Logic Group*	Acquisition Source - Other
SBD8885Q012		How often do you visit this site?	This is my first visit		Y	Drop down, select one		Visit Frequency
			Once every 6 months or less often
			Once every few months
			Monthly
			Weekly
			Daily or more often
SBD8885Q013		Do you subscribe to JUVJUST or to OJJDP News @ a Glance	I only subscribe to JUVJUST		Y	Radio button, one-up vertical	Skip Logic Group*	Subscribe
			I subscribe only to OJJDP News @ a Glance
			I subscribe to both JUVJUST and OJJDP News @ a Glance
			No, but I plan to subscribe to at least one of these options in the future
			No, I am not interested in subscribing	A
SBD8885Q014	A	Why are you not interested in subscribing?	You send too many emails		Y	Radio button, one-up vertical	Skip Logic Group*	Why Not Subscribe
			It is unclear how to sign up
			I am not interested in receiving information from OJJDP
			I would be interested in receiving a weekly recap of all announcements
			I would be more interested in topical notifications
SBD8885Q015		Did you use any search features on this site today?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Search
			No
SBD8885Q016	A	Was it clear how to perform a search via your device?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Search Clear
			No
SBD8885Q017	A	Tell us about your experience with the site's search features today. (Please select the best description)	Search results were helpful		Y	Radio button, one-up vertical	Skip Logic Group*	Search Experience
			Results were not relevant/not what I wanted
			Too many results/I needed to refine my search
			Not enough results
			Returned NO results
			I experienced a different search issue (please explain)	B
SBD8885Q018	B	Please describe the search issue you encountered.			N	Text area, no char limit	Skip Logic Group*	Search Experience Other
SBD8885Q019		What is the primary method you first used to locate information on this site?	I clicked on Search at the top of the site pages		Y	Radio button, one-up vertical		Primary Method
			I accessed links in the center of the home page
			I used the top navigation links to browse (Funding, News & Events, Research & Statistics, etc.)
			I used the Contact Us link at the top of the home page
			Already knew the area to land on or had specific page bookmarked
			Other
SBD8885Q020		Is your primary way to access this site on a mobile or tablet device?	Yes		Y	Radio button, one-up vertical		Primary Access
			No
SBD8885Q021		Was the navigation clearly visible on your mobile device?	Yes		Y	Radio button, one-up vertical		Navigation Visable
			No
SBD8885Q022		How would you describe your navigation experience on this site today? (Please select all that apply)	Links often did not take me where I expected		Y	Checkbox, one-up vertical		Naivgation
			Had difficulty finding relevant information
			Links/labels are difficult to understand
			Too many links/navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above
			I had no difficulty navigating/browsing on this site				Mutually Exclusive
SBD8885Q023		In general, which of these topics best match your main topic(s) of interest? (Please select all that apply)	Bullying		Y	Checkbox, one-up vertical	Skip Logic Group*	Topics
			Child Protection (e.g., child abuse, etc.)
			Courts
			Delinquency Prevention
			Ethnic or race-specific programs and information
			Gangs
			Gender/gender specific programs
			Health including mental health or substance abuse
			Human Trafficking
			Internet Safety
			Juvenile Corrections and Detention
			Law Enforcement
			Mentoring
			Missing children
			Offenses/Offenders
			Public Safety or Crime Prevention
			Restorative Justice
			Risk and Protective Factors
			School Safety
			Statistics
			Tribal Youth
			Victims
			I was just browsing or was interested in very general information
			Other	A
SBD8885Q024	A	Please specify your additional topic(s) of interest.			N	Text field, <100 char	Skip Logic Group*	Topics Other
SBD8885Q025		Which category best describes your professional field?	Law Enforcement		Y	Radio button, one-up vertical		Professional Field
			Corrections or Detention
			Courts/judicial system
			Child Protection
			Delinquency Prevention
			Trainer
			Researcher
			Education
			Student
			Congressional
			Federal Government or Agency
			Community or faith-based organization associate
			Youth Service (e.g., mentoring organization)
			Media
			General public
			Other
SBD8885Q026		What best describes your organizational affiliation?	State government		Y	Radio button, one-up vertical		Ogranizational Afiiliation
			County government
			Municipal government
			Indian Tribal government
			Federal government or agency
			University/college/school faculty or staff
			Private sector
			Non-profit
			Student
			Media
			Other
SBD8885Q027		What else would you like to share with us to help improve your online experience with ojjdp.ojp.gov?			N	Text area, no char limit		Improve