OJP Satisfaction Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
				Thank you for visiting nij.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
				Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		NIJ Mobile Browse		Red & Strike-Through: Delete
Model ID		8tloMYdJNgQMd95ocVUQ1Q4C		Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ		Pink: Addition
Date		12/12/2019		Blue: Reword
Model Version		17.2.G
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Return (1=Very Unlikely, 10=Very Likely)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Look and Feel - Appeal	Please rate the visual appeal of this site.	23	Return	How likely are you to return to nij.ojp.gov in the future?
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Look and Feel - Balance	Please rate the balance of graphics and text on this site.			Trust (1=Strongly Disagree, 10=Strongly Agree)
3	Satisfaction - Ideal	How does this site compare to an ideal mobile website? (1=Not Very Close, 10=Very Close)	7	Look and Feel - Readability	Please rate the readability of the pages on this site.	24	Trust - Best Interests	I can count on this agency to act in my best interests.
		Recommend Company (NPS) (1=Very Unlikely, 10=Very Likely)			Site Performance (1=Poor, 10=Excellent, Don't Know)	25	Trust - Trustworthy	I consider this agency to be trustworthy.
4	Recommend Agency	How likely are you to recommend this agency to someone else?	8	Site Performance - Loading	Please rate how quickly pages load on this site.	26	Trust - Do Right	This agency can be trusted to do what is right.
			9	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
			10	Site Performance - Completeness	Please rate how completely the page content loads on this site.
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Organized	Please rate how well this site is organized.
			12	Navigation - Options	Please rate the options available for navigating this site.
			13	Navigation - Layout	Please rate how well the site layout helps you find what you need.
					Information Browsing (1=Poor, 10=Excellent, Don't Know)
			14	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
			15	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
			16	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
			16		Site Information (1=Poor, 10=Excellent, Don't Know)
				Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
			17	Site Information - Understandable	Please rate how understandable this site’s information is.
			18	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

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Sheet 3: Custom Questions

Model Name		NIJ Mobile Browse			Red & Strike-Through: Delete
Model ID		8tloMYdJNgQMd95ocVUQ1Q4C			Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ			Pink: Addition
Date		12/12/2019			Blue: Reword
QID	Skip From	Question Text	Answer Choices	Skip To	Required Y/N	Type	Special Instructions	CQ Label
SBD8883Q001		How often do you visit this site?	First time		Y	Drop down, select one	Skip Logic Group*	Visit Frequency
			Daily	A,B
			Weekly	A,B
			Monthly	A,B
			Once every few months	A,B
			Once every 6 months or less	A,B
SBD8883Q002	A	We recently made some changes to our site. Overall how do you feel about the new design compared to what it was previously?	Better		Y	Radio button, one-up vertical	Skip Logic Group*	New Site Rating
			About the same
			Worse
			I did not notice any change
SBD8883Q003	B	If you have any thoughts or suggestions about the new design, please share them here.			N	Text area, no char limit	Skip Logic Group*	New Site Comment
SBD8883Q004		What is your role in visiting the site today?	Agency administrator/manager		Y	Drop down, select one	Skip Logic Group*	Role
			Law enforcement officer
			Corrections officer
			Officer of the Court
			Author/Journalist
			Trainer or educator
			Behavioral/social science researcher
			Forensic Science Practitioner
			Technology researcher/developer
			Elected/appointed official, or a member of their staffs
			Student	B
			General Public
			Other	A
SBD8883Q005	A	What else best describes your role?			N	Text area, no char limit	Skip Logic Group*	OE_Role
SBD8883Q006	B	Which profession or professions do you hope to pursue? (Select all that apply)	Agency administrator/manager		Y	Checkbox, one-up vertical	Skip Logic Group*	Profession
			Law enforcement officer
			Corrections officer
			Officer of the Court
			Trainer or educator
			Behavioral/social science researcher
			Forensic Science Practitioner
			Technology researcher/developer
			Author/Journalist
			Elected/appointed official, or a member of their staffs
			Non-justice related field
			A profession that is not listed here
SBD8883Q007		What is your primary reason for visiting the NIJ site today?	Guidance on a policy/practice decision or change		Y	Radio button, one-up vertical	Skip Logic Group*	MainReason
			Guidance on developing/changing a practice or intervention program
			Guidance on using or buying technology/equipment
			Information for a technology development project
			Apply for/find information on available funding
			Find or take training
			Materials for a course I'm teaching
			Materials for a course I'm taking
			Information for a research project
			Background information on a topic
			List of resources on a topic
			Other	A
SBD8883Q008	A	What was the other primary reason for your visit to the NIJ site today?			N	Text area, no char limit	Skip Logic Group*	OE_MainReason
SBD8883Q009		What specifically were you doing on the NIJ site today?			N	Text area, no char limit		Doing on Site
SBD8883Q010		What prompted you to visit the NIJ site?	Search engine		Y	Radio button, one-up vertical	Skip Logic Group*	PromptedYou
			Another website/link	B
			Email	C
			A colleague or instructor
			Social media post
			Prior use of the site
			Other
			I don't remember
SBD8883Q011	B	Which website/link prompted you to visit?	Another DOJ site		Y	Radio button, one-up vertical	Skip Logic Group*	Website/Link
			Another government site
			An association site
			A university or college site
			A commercial site
			Other	D
SBD8883Q012	D	Which other website/link prompted you to visit the NIJ Site?			N	Text area, no char limit	Skip Logic Group*	OE_Other Website/Link
SBD8883Q013	C	Where was the email sent from?	From a colleague		Y	Radio button, one-up vertical	Skip Logic Group*	Email Origin
			From NIJ
			From another email service
			Other
SBD8883Q014		Did the page you arrived on have the content you expected?	Yes		Y	Radio button, one-up vertical		Expected Destination
			No
			I don't remember
SBD8883Q015		Did you accomplish what you wanted to do today on this site?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
			No	A
SBD8883Q016	A	Please tell us why you were unable to accomplish your task today:			N	Text area, no char limit	Skip Logic Group*	OE_Not Accomplish
SBD8883Q017		Other than what you were originally looking for, did you find anything else interesting on the site?	Yes	A	Y	Radio button, one-up vertical	Skip Logic Group*	Other Info
			No
SBD8883Q018	A	What other interesting information did you find on the site?			N	Text area, no char limit	Skip Logic Group*	OE_Other Info
SBD8883Q019		How did you look for information on the site today?	I used the search box on this website	A	Y	Radio button, one-up vertical	Skip Logic Group*	How info found
			I browsed the content on this website
			I browsed the content and used the search box on this website	A
			I used a bookmark or link to go there directly
			I used a web search engine, like Google or Bing
			Other
SBD8883Q020	A	Were the search results helpful?	Yes		Y	Radio button, one-up vertical	Skip Logic Group*	Search results
			No	C
SBD8883Q021	C	Why were the search results not helpful? (Choose your primary reason)	It returned no useful results		Y	Radio button, one-up vertical	Skip Logic Group*	Search Difficulties
			It returned too many results
			Results links were broken
			Results were not relevant to my search terms or needs
			Results showed old versions of pages/documents
			Search required too many attempts
			Results were too similar/redundant
			I was not sure what words to use in my search
			Search speed was too slow
			Other	D
SBD8883Q022	D	Please describe the search difficulties you experienced:			N	Text area, no char limit	Skip Logic Group*	OE_Search Difficulties
SBD8883Q023		How much time did you spend on the site today compared to what you expected?	Less time than I expected		Y	Radio button, one-up vertical		Time on Site
			About the same amount of time as I expected
			More time than I expected
			Not sure
SBD8883Q024		How likely are you to discourage someone from interacting with this agency?	1=Very Unlikely		Y	Radio button, scale, no don't know		WordofMouthIndex
			2
			3
			4
			5
			6
			7
			8
			9
			Very Likely=10
SBD8883Q025		What is your gender?	Male		Y	Radio button, one-up vertical		Gender
			Female
			Prefer not to respond
SBD8883Q026		Which category includes your age?	Under 18		Y	Radio button, one-up vertical		Age
			18 - 24
			25 - 34
			35 - 44
			45 - 54
			55 - 64
			65 or older
			Prefer not to respond
SBD8883Q027		If you could improve one thing about this website, what would it be?			N	Text area, no char limit		OE_Improvement