OJP Satisfaction Survey
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Crime Solutions Desktop Browse.xlsx
OJP Satisfaction Survey
OMB: 1103-0117
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1103-0117 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Questions
Custom Questions
Attributes
Overview
Welcome and Thank You TextModel Questions
Custom Questions
Attributes
Sheet 1: Welcome and Thank You Text
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The text you see here will appear at the top and bottom of your survey, examples below. | ||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text | Welcome Text - Tablet / Phone | ||||
| Thank you for visiting crimesolutions.ojp.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for visiting crimesolutions.ojp.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. | ||||
| Thank You Text | Thank You Text - Tablet / Phone | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
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| Example Desktop | Example Mobile | ||||
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Sheet 2: Model Questions
| Model Name | Crime Solutions Desktop Browse |
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| Model ID | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.3.Y | |||||||
| Label | Satisfaction Questions | Label | Element Questions | Label | Future Behaviors | |||
| Satisfaction | Look and Feel (1=Poor, 10=Excellent, Don't Know) | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
5 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 20 | Return | How likely are you to return to this site? |
| 2 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
6 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Satisfaction - Ideal | How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close) |
7 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 21 | Recommend Agency | How likely are you to recommend this agency to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Trust (1=Strongly Disagree, 10=Strongly Agree) | |||||||
| 8 | Site Performance - Loading | Please rate how quickly pages load on this site. | 22 | Trust - Best Interests | I can count on this agency to act in my best interests. | |||
| 9 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | Trust - Trustworthy | I consider this agency to be trustworthy. | ||||
| 10 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | 23 | Trust - Do Right | This agency can be trusted to do what is right. | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| Navigation - Organized | Please rate how well this site is organized. | |||||||
| Navigation - Options | Please rate the options available for navigating this site. | |||||||
| Navigation - Layout | Please rate how well the site layout helps you find what you need. | |||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 11 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 12 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 13 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 14 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 15 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 16 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. |
Sheet 3: Custom Questions
| Model Name | Crime Solutions Desktop Browse |
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| Model ID | 0 | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||
| Date | Blue: Reword | ||||||||
| QID | AP Tag | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| How often do you visit this site? | First time | Y | Drop down, select one | Skip Logic Group* | Visit Frequency | ||||
| Daily | A,B | ||||||||
| Weekly | A,B | ||||||||
| Monthly | A,B | ||||||||
| Once every few months | A,B | ||||||||
| Once every 6 months or less | A,B | ||||||||
| A | We recently made some changes to our site. Overall how do you feel about the new design compared to what it was previously? | Better | Y | Radio button, one-up vertical | Skip Logic Group* | New Site Rating | |||
| About the same | |||||||||
| Worse | |||||||||
| I did not notice any change | |||||||||
| B | If you have any thoughts or suggestions about the new design, please share them here. | N | Text area, no char limit | Skip Logic Group* | New Site Comment | ||||
| What is your role in visiting the site today? | Agency administrator/manager | Y | Drop down, select one | Skip Logic Group* | Role | ||||
| Law enforcement officer | |||||||||
| Corrections officer | |||||||||
| Officer of the Court | |||||||||
| Author/Journalist | |||||||||
| Trainer or educator | |||||||||
| Behavioral/social science researcher | |||||||||
| Forensic Science Practitioner | |||||||||
| Technology researcher/developer | |||||||||
| Elected/appointed official, or a member of their staffs | |||||||||
| Student | B | ||||||||
| Victim service provider | |||||||||
| General Public | |||||||||
| Other | A | ||||||||
| A | What else best describes your role? | N | Text area, no char limit | Skip Logic Group* | OE_Role | ||||
| B | Which profession or professions do you hope to pursue? (Select all that apply) | Agency administrator/manager | Y | Checkbox, one-up vertical | Skip Logic Group* | Profession | |||
| Law enforcement officer | |||||||||
| Corrections officer | |||||||||
| Officer of the Court | |||||||||
| Trainer or educator | |||||||||
| Behavioral/social science researcher | |||||||||
| Forensic Science Practitioner | |||||||||
| Technology researcher/developer | |||||||||
| Victim service provider | |||||||||
| Author/Journalist | |||||||||
| Elected/appointed official, or a member of their staffs | |||||||||
| Non-justice related field | |||||||||
| A profession that is not listed here | |||||||||
| What is your primary reason for visiting CrimeSolutions site today? | Guidance on a policy/practice decision or change | Y | Radio button, one-up vertical | Skip Logic Group* | MainReason | ||||
| Guidance on developing/changing a practice or intervention program | |||||||||
| Learn about a specific program | |||||||||
| Learn about a specific practice | |||||||||
| Materials for a course I'm teaching | |||||||||
| Materials for a course I'm taking | |||||||||
| Information for a research project | |||||||||
| Background information on a topic | |||||||||
| Other | A | ||||||||
| A | What was the other primary reason for your visit to CrimeSolutions site today? | N | Text area, no char limit | Skip Logic Group* | OE_MainReason | ||||
| What specifically were you doing on CrimeSolutions today? | N | Text area, no char limit | Doing on Site | ||||||
| What prompted you to visit CrimeSolutions? | Search engine | Y | Radio button, one-up vertical | Skip Logic Group* | PromptedYou | ||||
| Another website/link | B | ||||||||
| C | |||||||||
| A colleague or instructor | |||||||||
| Social media post | |||||||||
| Prior use of the site | |||||||||
| Other | |||||||||
| I don't remember | |||||||||
| B | Which website/link prompted you to visit? | Another DOJ site | Y | Radio button, one-up vertical | Skip Logic Group* | Website/Link | |||
| Another government site | |||||||||
| An association site | |||||||||
| A university or college site | |||||||||
| A commercial site | |||||||||
| Other | D | ||||||||
| D | Which other website/link prompted you to visit CrimeSolutions? | N | Text area, no char limit | Skip Logic Group* | OE_Other Website/Link | ||||
| C | Where was the email sent from? | From a colleague | Y | Radio button, one-up vertical | Skip Logic Group* | Email Origin | |||
| From the National Institute of Justice | |||||||||
| From another email service | |||||||||
| Other | |||||||||
| Did the page you arrived on have the content you expected? | Yes | Y | Radio button, one-up vertical | Expected Destination | |||||
| No | |||||||||
| I don't remember | |||||||||
| Did you accomplish what you wanted to do today on this site? | Yes | Y | Drop down, select one | Skip Logic Group* | Accomplish | ||||
| No | A | ||||||||
| A | Please tell us why you were unable to accomplish your task today: | N | Text area, no char limit | Skip Logic Group* | OE_Not Accomplish | ||||
| Other than what you were originally looking for, did you find anything else interesting on the site? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Other Info | |||
| No | |||||||||
| A | What other interesting information did you find on the site? | N | Text area, no char limit | Skip Logic Group* | OE_Other Info | ||||
| How did you look for information on the site today? | I used the search box on this website | A | Y | Radio button, one-up vertical | Skip Logic Group* | How info found | |||
| I browsed the content on this website | |||||||||
| I browsed the content and used the search box on this website | A | ||||||||
| I used a bookmark or link to go there directly | |||||||||
| I used a web search engine, like Google or Bing | |||||||||
| Other | |||||||||
| A | Were the search results helpful? | Yes | Y | Drop down, select one | Skip Logic Group* | Search results | |||
| No | C | ||||||||
| C | Why were the search results not helpful? (Choose your primary reason) | It returned no useful results | Y | Radio button, one-up vertical | Skip Logic Group* | Search Difficulties | |||
| It returned too many results | |||||||||
| Results links were broken | |||||||||
| Results were not relevant to my search terms or needs | |||||||||
| Results showed old versions of pages/documents | |||||||||
| Search required too many attempts | |||||||||
| Results were too similar/redundant | |||||||||
| I was not sure what words to use in my search | |||||||||
| Search speed was too slow | |||||||||
| Other | D | ||||||||
| D | Please describe the search difficulties you experienced: | N | Text area, no char limit | Skip Logic Group* | OE_Search Difficulties | ||||
| How much time did you spend on the site today compared to what you expected? | Less time than I expected | Y | Radio button, one-up vertical | Time on Site | |||||
| About the same amount of time as I expected | |||||||||
| More time than I expected | |||||||||
| Not sure | |||||||||
| How likely are you to discourage someone from interacting with this agency? | 1=Very Unlikely | Y | Radio button, scale, no don't know | WordofMouthIndex | |||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| Very Likely=10 | |||||||||
| What is your gender? | Male | Y | Radio button, one-up vertical | Gender | |||||
| Female | |||||||||
| Prefer not to respond | |||||||||
| Which category includes your age? | Under 18 | Y | Radio button, one-up vertical | Age | |||||
| 18 - 24 | |||||||||
| 25 - 34 | |||||||||
| 35 - 44 | |||||||||
| 45 - 54 | |||||||||
| 55 - 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to respond | |||||||||
| If you could improve one thing about this website, what would it be? | N | Text area, no char limit | OE_Improvement |
Sheet 4: Attributes
| Attribute | Value |
| Channel | Web |
| Touchpoint Name | Browse |
| Hierarchy | No |
| Model Type | PredCSAT Desktop Info |
| Journey Phase | Consideration |
| Touchpoint Type | Standard |
| Partner Involved | No |
| Replay | Yes |
| Version Number of Model Template | 17.3.Y |
| Survey Type | PREDCSAT |
| Look and Feel | Single Page |
| Theme Color | #009fea |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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