OJP Satisfaction Survey

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting the Bureau of Justice Assistance (BJA). You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		BJA Desktop					Red & Strike-Through: Delete
Model ID							Underlined & Italicized: Re-order
Partitioned		Yes - 2MQ					Pink: Addition
Date							Blue: Reword
Model Version		17.3.Y
	Label	Satisfaction Questions		Label	Element Questions		Label	Future Behaviors
		Satisfaction			Site Performance (1=Poor, 10=Excellent, Don't Know)			Brand Confidence (1=Not At All Confident, 10=Very Confident)
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)	5	Site Performance - Speed	Please rate the speed that pages and content loaded for you.	20	Brand Confidence	Please rate your level of confidence in BJA.
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	6	Site Performance - Completeness	Please rate the consistency of complete loading of pages and content.			Return (1=Very Unlikely, 10=Very Likely)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)	7	Site Performance -Responsiveness	Please rate the responsiveness of the pages to your actions.	21	Return	How likely are you to return to bja.ojp.gov in the future?
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)			Look and Feel (1=Poor, 10=Excellent, Don't Know)			Recommend Company (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend bja.ojp.gov to someone else?	8	Look and Feel - Appeal	Please rate the visual appeal of the pages that you visited.	22	Recommend Company	How likely are you to recommend BJA to someone else?
			9	Look and Feel - Spacing	Please rate the spacing between items on the pages that you visited.			Primary Resource (1=Very Unlikely, 10=Very Likely)
			10	Look and Feel - Readability	Please rate the legibility of the pages that you visited.	23	Primary Resource	How likely are you to use bja.ojp.gov as your primary resource for information about BJA?
					Navigation (1=Poor, 10=Excellent, Don't Know)
			11	Navigation - Ease	Please rate the ease of finding what you were looking for.
			12	Navigation - Layout	Please rate the page layout on displaying content and links where you could find them.
			13	Navigation - Links	Please rate the links on taking you where you needed to go.
					Site Information (1=Poor, 10=Excellent, Don't Know)
			14	Site Information - Relevance	Please rate the relevance to your interests of the information that you found.
			15	Site Information - Thoroughness	Please rate the thoroughness of the information that you found.
			16	Site Information - Readability	Please rate the readability of the information that you found.

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Sheet 3: Custom Questions

Model Name		(Model Name)	BJA Desktop				Red & Strike-Through: Delete
Model ID		(MID)	0				Underlined & Italicized: Re-order
Partitioned		SELECT ONE: No / 2MQ	Yes - 2MQ				Pink: Addition
Date		1/1/2016					Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
	primary_reason_govt		What is your primary reason for visiting the site today?	Find information regarding the Bureau of Justice Assistance		find_organization_info	Y	Radio button, one-up vertical	Skip Logic Group*	Primary Reason
				Read news		read_news			Randomize
				Find information about previous funding awards
				Do research		do_research
				Find contact information		find_contact_info
				Find employment opportunities		find_employment
				Provide feedback		provide_feedback
				Watch a video		watch_video
				Find statistics on BJA		find_data
				Find funding opportunities		find_funding_opportunities
				Find upcoming events, conferences, in-person training opportunities, online events, funding webinars, or webinar materials		find_events
				Find specific policies and regulations		find_policies_regulations
				Find program information (please specify)	B
				Other (please specify)	A				Anchor Answer Choice
		B	Please specify the program information that you were looking for.				N	Text area, no char limit	Skip Logic Group*	Program_Information
		A	Please specify the other reason for your visit.				N	Text area, no char limit	Skip Logic Group*	Primary Reason - Other
	accomplish		Did you accomplish what you wanted to do today on this site?	Yes	B	yes	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish
				No	A	no
	why_not_accomplish	A	Please tell us why you were unable to accomplish your task today.				N	Text area, no char limit	Skip Logic Group*	Why Not Accomplish
	accomplish_experience	B	Was the information easy to find?	Yes		yes	Y	Radio button, one-up vertical	Skip Logic Group*	Accomplish Experience
				No	B1	no
	not_easy_accomplish	B1	Why was this information difficult to find?				N	Text area, no char limit	Skip Logic Group*	Not Easy Accomplish
	acquisition_source_government		How were you referred to the site today?	An email or mailing from BJA		clilent_email	Y	Radio button, one-up vertical	Skip Logic Group*	Acquisition Source
				An email or mailing from someone other than BJA
				Social media (e.g., Facebook, Twitter, etc.)		social_media
				BJA social network post, tweet, video, etc.					Randomize
				Non-BJA social network post, tweet, video, etc.
				Another government site		other_government_site
				Search engine results		search_engine
				Recommendation from someone I know		personal_recommendation
				Other (please specify)	A	other_please_specify			Anchor Answer Choice
				I was not referred to the site by anything specific		was_not_referred_by_anything_specific			Anchor Answer Choice
	acquisition_source_government_other	A	Please specify how else you were referred to the site.				N	Text area, no char limit	Skip Logic Group*	Acquisition Source - Other
	role_govt		What is your primary role in visiting the site today?	General public		general_public	Y	Radio button, one-up vertical	Skip Logic Group*	Role
				Industry professional		industry_professional
				Government employee (federal, state or local)		government_employee
				Other (please specify)	A	other_please_specify
		A	Please specify what your primary role in visiting the site is today				N	Text area, no char limit	Skip Logic Group*	OE_Role
	visit_frequency		How often do you visit this site?	This is my first visit		first_visit	Y	Radio button, one-up vertical	Skip Logic Group*	Visit Frequency
				Once every 6 months or less often		six_months
				Once every few months		few_months
				Monthly		monthly
				Weekly		weekly
				Daily or more often		daily
			Did you use the search box on the site?	Yes	A		Y	Radio button, one-up vertical	Skip Logic Group*	Search
				No
		A	Were you able to locate the results you were looking for?	Yes			Y	Radio button, one-up vertical	Skip Logic Group*	Find Results
				No	B
		B	What search term(s) did you try and what results were you hoping to find?				N	Text area, no char limit	Skip Logic Group*	Results Not Found
	improve		What else would you like to share with us to help improve your online experience with bja.ojp.gov?				N	Text area, no char limit		Improve

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Sheet 4: Attributes

Attribute	Value
Channel	Web
Touchpoint Name	Informational
Hierarchy	No
Model Type	PredCSAT Desktop Info
Journey Phase	Awareness
Touchpoint Type	Standard
Partner Involved	No
Replay	Yes
Version Number of Model Template	17.3.Y
Survey Type	PREDCSAT_NPS
Look and Feel	Single Page
Theme Color	#009fea